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Fantastic Services
4.0 from 1,149 reviews · View Statistics

Reviews

  • Rates and Fees
    1.6 (7)
  • Job Satisfaction
    1.4 (8)
  • Timeliness
    1.7 (10)
  • Customer Service
    1.0 (3)
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Pauline Scala
Pauline ScalaGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Don’t use and don’t sign membership

published

I had booked a weekly clean a month ago - to commence tomorrow to coincide with first open house inspection Saturday. Booking was confirmed with funds held from my bank account. I received a call last night advising the booking was no longer available and they could do next Tuesday- and then again on Thursday. Of absolutely no use to me at all. !

Edit update: fantastic services contacted me and offered me a free carpet clean for my five bedroom home. I took them up on this offer and this was done this week. I was very happy with the quality and the time it took to do the five bedrooms and the outcome. Their follow up customer service in response to my complaint has been fantastic.

Timeliness
Incentivised ReviewNo
1 comment
Fantastic Services
Aiden M.Fantastic Services
Elaine B.
Elaine B.Perth, WA
  • 2 reviews
  • 2 likes

Worst company I have ever dealt with

published
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Rates and Fees
Job Satisfaction
2 comments
Elaine B.
Elaine B.
Fantastic Services
Mike D.Fantastic Services

Disaster

published

They have cancel booking, after confirming they are coming. Even they ask for parking to be organized, when I confirm they just cancel the booking with no explanation. Big trouble

Rates and Fees
Job Satisfaction
1 comment
Fantastic Services
Aiden M.Fantastic Services
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Veronica
Veronica Greater Melbourne (Inner), VIC

Left dead flies in window seal and dirty floor

published

Absolutely terribly disappointed would never hire them again we now have to clean up after the cleaners. Nearly $500 for absolutely not doing anything I will this further and expect a refund.

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Rates and Fees
Job Satisfaction
Christie
Christie Greater Melbourne (Inner), VIC

Poor Customer Service

published

The cleaning itself was done well but the Customer Service team were terrible quoted incorrectly so the price changed when it was too late and the service had started . The website is difficult to navigate and when I tried to get my receipt from website after being advised it was there I had to contact call centre to email directly as the receipt was not online as advised. I advised when I first called that I was moving from property and I was not offered any additional services such as pest control and cleaning so having to find separate providers added to the stress of moving already. All in all a very poor experience

Company has since contacted me to apologise and offer compensation

Rates and Fees
Job Satisfaction
1 comment
Fantastic Services
Mike D.Fantastic Services
Mandy
MandyGreater Melbourne (Metropolitan), VIC

Keys taken and door left open

published

We booked for a clean to be done yesterday. Sales staff were very helpful but cleaners spent considerable time on their phone watching YouTube clips and completing jobs that the were asked not to do before being left alone where they only cleaned the one floor and left leaving the house wide open and taking the keys with them. We were charged for a partial clean but left scrambling and we still don't have the keys back! Very unhappy would not recommend.

Job Satisfaction
Timeliness
Incentivised ReviewNo
1 comment
Fantastic Services
Aiden M.Fantastic Services

Unreliable

published

The first time they try to reschedule the service for a time unsuitable for me. Second-time wrong person sent for the well describe service. Do not waste your time dealing with them.

Incentivised ReviewNo
1 comment
Fantastic Services
Aiden M.Fantastic Services
Mel Malhotra
Mel Malhotra
  • 2 reviews

The worst … they just cancel even after booking

published

They book the cleaners and cancel creating total havoc .. all the planning of moving out end of lease due to Fantastic’s inefficiency & unprofessional. Never ever use their services of any kind now or the future

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

Would note rely on this company

published
Incentivised ReviewNo
1 comment
Fantastic Services
Aiden M.Fantastic Services
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Continuously let me down

published

I’ve been booking this company for around 4-5 months on a fortnightly basis, I was really happy at the start and the cleaning was ok, however after 4 reschedules (2 with 24hrs and 1 with 3 hrs notice) I cannot vouch for their reliability - I’m now working with another company that delivers on their promises.

Incentivised ReviewNo
1 comment
Fantastic Services
Aiden M.Fantastic Services
Kai Z.
Kai Z.Greater Melbourne (Inner), VIC
  • 2 reviews

Didn't even bother to show up or call

published

Recieved text confirming booking at 4pm day before. Got to booking window and no one showed up. Tried to call gardener and the button in the app wouldn't work. Called fantastic services to finally get a call saying they cancelled as it might rain today. I pointed out there had been no rain in the last hour and if they had turned up they could have done the work. Was told it would rain today so they cancelled. To make matters worse they charged my card in full 5 days BEFORE service so now I have to wait and rely on them to return my money. Absolutely waste of time and money.

Rates and Fees
Job Satisfaction
Matt
MattPerth, WA

Avoid this service

published

Didn’t come on time the first time. Our place was not cleaned properly. The company uses sub contractors, so finding someone in management was a nightmare. Eventually got a re clean booked (for which I was told I was accidentally charged for) and no one showed..
Have not been able to contact management so time will tell if we get a refund!

Incentivised ReviewNo
2 comments
Fantastic Services
Aiden M.Fantastic Services
Matt
Matt

It was hard dealing with you guys the first time, impossible the second time. Keep the money, I got another contractor to do the job I paid you for!!!

Andrew
AndrewGreater Melbourne (Outer), VIC
  • 10 reviews
  • 9 likes

Lazy Liars

published
Rates and Fees
Job Satisfaction
1 comment
Fantastic Services
Mike D.Fantastic Services
Heather
HeatherGreater Melbourne (Metropolitan), VIC
  • 16 reviews
  • 12 likes

No service yet already charged! Now can’t do Im chasing credit!

published
Incentivised ReviewNo
2 comments
Fantastic Services
Mike D.Fantastic Services
Heather
Heather

If you read my comment above it says I got that refund

Rachel V.
Rachel V.Greater Melbourne (Metropolitan), VIC

Regular cleaning.

published

I paid to become a member of this service. I organised my house to be cleaned. Two hours before arrival they called and cancelled without reason. I have arrangements for tonight and needed my house cleaned. I am extremely disappointed. I have cancelled my service and will never ever use these people again.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
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Questions & Answers

Laura
Lauraasked
NSW, Sydney - Cleaning

I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302

No answers
Littleflower A.
Littleflower A.asked
WA, Perth - Cleaning

Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.

2 answers
Fantastic Services
Mike D.Fantastic Services

Dear Littleflower A.,

Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480

Kind Regards,
Fantastic Services

Littleflower A.
Littleflower A.

Littlefangel@yahoo.com.au

Tizzy
Tizzyasked
Fantastic Services

prices for cleaning ovens?

1 answer
Fantastic Services
Aiden M.Fantastic Services

Dear Tizzy,

Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.

We're looking forward to hearing from you!

Kind regards,
Fantastic Cleaners

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