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Great customer service
Good phone service for booking. Operator was very nice to deal with. The carpet cleaning was very thorough and the cleaner gave excellent customer service and was very polite and helpful.
Don’t use and don’t sign membership
I had booked a weekly clean a month ago - to commence tomorrow to coincide with first open house inspection Saturday. Booking was confirmed with funds held from my bank account. I received a call last night advising the booking was no longer available and they could do next Tuesday- and then again on Thursday. Of absolutely no use to me at all. !
Edit update: fantastic services contacted me and offered me a free carpet clean for my five bedroom home. I took them up on this offer and this was done this week. I was very happy with the quality and the time it took to do the five bedrooms and the outcome. Their follow up customer service in response to my complaint has been fantastic.
Our carpets were in a really bad way, lots of spotting.
The technician assessed the carpet and liaised with me honestly, advising that it would be unlikely that they’ll be able to remove all the spots but would there best.
At the end he showed me what they couldn’t get out.
To be honest, I was impressed by what they had accomplished.
100% great service - arrived between the expected times, great communication, thorough work.
Definitely recommending to friends.
Oven is the cleanest it’s even been
$150 for two hours works and the oven looks brand new again :) could not have done it myself and have it turn out as good. Will definitely get them back again to do other appliances later
Worst company I have ever dealt with
Booked an end of lease clean for my daughter, paid $700 to have windows and walls included. This was supposedly done on Friday 28th May. Landlord inspected property on the Monday and sent through a very long list of items that had not been cleaned. Tried to contact the company, could only get to speak to a person by selecting new service option. Explained that job was not done satisfactorily and they requested we send through property report. They replied the following day stating they would get the cleaning people back to attend to the giant l...ist of things not done on Thursday at 11am. Then called on Thursday to say they wouldn't be there until 2pm. I requested they just refund my money and I would go and clean the place myself. I was told this was not possible. I asked to speak to a manager, was told this was not possible. Cleaners arrived at 2 pm, my daughter was waiting for them, she left to pick her son up and when she returned they were gone, in less than an hour. I rang company back and told them there was no way on earth they got that list done in under an hour. I told them I was going to the house to inspect it. I emailed them a list of all the things that still weren't clean and forwarded them heaps of photos. Today they emailed back saying they have to escalate it to their quality control and will get back to me Monday, I asked for a refund again so I can go and clean it myself, so my daughter is not penalised by the real estate company. Was again told they can't organise a refund. Again I asked them to have a manager call me and was told the person I was emailing [Name Removed], was the only person available and I would have to wait until Monday for an outcome. My advice NEVER EVER give this company 1 cent of your money. Worst customer service I have ever experienced. I have added a few of the many photos so you can get a little idea of what the quality of cleaning is like, this is after they returned to reclean EDIT. Issue has been resolved after considerable escalation. Perth branch is not a reflection of the entire international company.
Did a good job will recommend this place to others . Out of all the previous serives for carpet cleaning before this one the beat one come to us one the day we call ❤️
The girls have been doing a really great job. Service is very efficient.
I have regular cleaning. Service is really good and efficient. Quite tailor made.I recommend. I'm thinking of availing other services available now. It really makes your life a bit easier.
They have cancel booking, after confirming they are coming. Even they ask for parking to be organized, when I confirm they just cancel the booking with no explanation. Big trouble
- VIC, Melbourne - Cleaning
Left dead flies in window seal and dirty floor
Absolutely terribly disappointed would never hire them again we now have to clean up after the cleaners. Nearly $500 for absolutely not doing anything I will this further and expect a refund.
Professional carpet cleaning service performed by SIYENRA
This service was punctual and thorough. My rugs look good as new! They worked hard to remove food and play dough stains from messy kids. Premium price but worth it. Thanks for great work.
Poor Customer Service
The cleaning itself was done well but the Customer Service team were terrible quoted incorrectly so the price changed when it was too late and the service had started . The website is difficult to navigate and when I tried to get my receipt from website after being advised it was there I had to contact call centre to email directly as the receipt was not online as advised. I advised when I first called that I was moving from property and I was not offered any additional services such as pest control and cleaning so having to find separate providers added to the stress of moving already. All in all a very poor experience
Company has since contacted me to apologise and offer compensation
Keys taken and door left open
We booked for a clean to be done yesterday. Sales staff were very helpful but cleaners spent considerable time on their phone watching YouTube clips and completing jobs that the were asked not to do before being left alone where they only cleaned the one floor and left leaving the house wide open and taking the keys with them. We were charged for a partial clean but left scrambling and we still don't have the keys back! Very unhappy would not recommend.
The first time they try to reschedule the service for a time unsuitable for me. Second-time wrong person sent for the well describe service. Do not waste your time dealing with them.
The worst … they just cancel even after booking
They book the cleaners and cancel creating total havoc .. all the planning of moving out end of lease due to Fantastic’s inefficiency & unprofessional. Never ever use their services of any kind now or the future
My oven is new again!
The booking process was simple. The technician was committed to achieving a good result. The trays came up near spotless and the oven looks super clean! I am very pleased with the result. Thank you!
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
prices for cleaning ovens?
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
We're looking forward to hearing from you!
Get an answer from our members and Fantastic Services representatives
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