We engaged Fantastic cleaners to do our end of lease cleaning. We had to get them to reattend because the bathroom was not cleaned properly. There was still mould and soap scum left in the shower. We arranged for them to do a reattendance, which seemed all fine however; the cleaner that returned had picked up the keys from my real estate agent and dropped them off within an hour and a half. Our place is about 20 mins from the real estate agent. I got feedback from my property manager that there had been no change.
When I contacted Fantastic Cle...Read more

I opted for the end of lease cleaning. There were 2 guys who came on time, and assured me that they would clean everything. They were there for almost 3 to 4 hours. I did not check the house post cleaning and gave the keys directly to the Agent. To my embarrassment the agent was surprised that the cleaning was of a very poor quality. The examples of this poor quality are as follows:
- Greece was left as is on the stove (who has ever done that when you pay C.$400 for your cleaning)
- Water was splashed in the bathroom and was not dried. The agen...Read more

***After I made the below post, I was contacted immediately by Fantastic Services apologising for the delay and informing me my refund had been processed and it was in my account within 3 business days. They also gave me a $20 credit if I choose to use their service again***

- They took my credit card details to "secure the booking" for my carpet clean. It was an urgent clean needed prior to new tenants moving into property. 20 mins before appointment time I received a text message saying the technician was unavailable. I had to call them to ...Read more

If this review was based on the quality of the job done by the cleaners then this would be a 5 star review with nothing but praise, they were not only on time but did an utterly fantastic job, to the point that both my landlord and the rental agency commented on how good the job was.

The reason why this review is so low however is based on the balance of my involvement with the company. Firstly they got the details wrong on what was required for the clean (though the cleaners did the additional work at no charge, which is a testament to them)...Read more

I've attempted to contact the company several times to discuss my concerns but have had no response. This has resulted in sharing my communication here.

Hi,

Today can only be described as extremely frustrating and well below what was expected.

First thing I'd like to raise is how does management not have access to working phones? I called this afternoon and I asked to speak with a supervisor/manager as I had several concerns with the clean and was informed that management does not have phones. How is this an acceptable response when wanting ...Read more

I have used their service twice.

The first time was a few years ago for oven cleaning. The cleaner turned up about an hour late. His cleaning work was okay nowhere as good as other oven cleaning services we have used. His work on the rangehood was abysmal.

More recently, we had the misfortune of using their service again for an end of lease clean. We actually tried to use a different cleaner but he was fully booked. So we booked with Fantastic Cleaners.

There were three different problems with their service this time.

The first ...Read more

* Edit 27/12/2018:

After posting the review below, we were contacted by the Customer Service Manager of Fantastic Services, who apologised and offered us some compensations. We have come to an agreement and the matter now has been concluded. I appreciate the prompt dealing of the matter by the business - though I wish we didn't have to get to this point. The increase in rating is to reflect this development.

The facts remain that the service was terrible and we were harassed and intimidated. I'd think the business should better spend the...Read more

When my baby needed to be in hospital for 4 months a friend got us 2 x cleaning services to give us a break.
The first clean was awesome, I had to rush to the hospital that day but the cleaners were accommodating and locked the door behind them but when I returned the whole house was spotless. They even let me know 30mins before they finished by giving me a call.
Unfortunately the second time I used them it was the complete opposite. Our house was very neat and just needed a light dust, vacuum, shower screen wipe down and mop. Our kitchen wa...Read more

It's rather a long review, so please be patient.

Booked end of lease cleaning for the rental property on 30/09, and It's been such a mess so far.
It started all OK - booking was smooth and the boys showed up quite on time though I was notified they'll be late. We have a few venetian blinds and the one in the kitchen is quite dirty (covered with heavy grease), so I paid extra to have the one in kitchen "deeply cleaned". And we also paid extra for the balcony to be cleaned. When the boys arrived I was told they can't clean it at all as along...Read more

I booked an end of lease clean ($314) including carpet deep clean. The experience started with the cleaners being 45 minutes late - forgivable given Sydney traffic. They then proceeded to give me a flyer for their own personal cleaning business because 'they are cheaper' which I found rather unethical.

I explained what needed doing and said I would return the following day with the real estate agent for my final inspection. On arrival I could not believe what a shockingly bad job they'd done. There was still debris on the carpets. The window ...Read more

I booked this service in the Sydney Northern Beaches area today. $82 for a tiny apartment. I have come home from a long and tiring day at work only to find that my apartment has not been cleaned.

I asked that they NOT clean the spare room as it is full of boxes from my recent move and that they only clean the Master Bedroom. The Master Bedroom was not cleaned, and the spare room was lightly vacuumed, but there was still dust all over the furniture - so even the room that they incorrectly cleaned was actually not cleaned.

The glass dining...Read more

Guys turned up on time and were polite. Immediately told me the oven was filthy and would need an hour to clean it alone, and i would need to be charged an extra $40. Agreed, the oven glass was dirty but the rails and walls were in good nick.

When i returned after the guys finished, the hardwood floors were wet but hadn't been mopped- there were lots of marks on the floor that I removed by wiping with my toe.

The carpets were steam cleaned, but hadn't been vacuumed first. The whole house smells like wet dog and i picked up fistfuls of do...Read more

Cleaners did a good job. so many issues with the call centre/company, first they moved my appointment from an 8am to 1pm then to noon one day prior. On the day itself I called 20min to make sure they will be on time and they said yes, at noon they sent me a text saying it will be late (approximately 1 hour late) when I am standing at the doorway waiting for them. I asked the subcontractor/cleaner they told me that they have informed the company at 8am and it was not their fault that the company didn't call me. Was quoted only 1.5hours although ...Read more