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Fantastic Services

Fantastic Services

VIC, NSW, WA, Perth, etc... (See All)
3.9 from 1,344 reviews · View Statistics
Listing monitored by Fantastic Services

Reviews

  • Rates and Fees
    2.2 (5)
  • Job Satisfaction
    1.9 (7)
  • Timeliness
    2.9 (7)
  • Customer Service
    2.5 (2)
  • Transparency
    2.0 (1)
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Renjith G.
Renjith G.Sydney, NSW

End of lease cleaning - Not good and service is terrible

published

I booked for end of lease cleaning with fantastic services. I have also taken membership from them for an Year. During the day I received a call from the worker saying more cleaning has to be done from the property. After a day I could see they deducted $100 more from my credit card for the additional cleaning.When I visited the property I could see dirt and mould in my bathroom. Such an irresponsible
and unprofessional service. Please don't call these guys.

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Rates and Fees
1/5
Job Satisfaction
2/5
Renjith G.
Renjith G.

Fantastic services has refunded additional amount deducted. I got this by raising a complaint with them. So I am satisfied with their service now.

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Edward
EdwardGreater Melbourne (Inner), VIC

Oven was cleaned well, much was missed despite it being highlighted before cleaners left

published
Rates and Fees
2/5
Job Satisfaction
2/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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ferraro
ferraroPerth, WA
  • 2 reviews

Very disappointed

published

First time used, unprofessional and unfriendly. We had two rugs with minor dirt, and chair seats to be cleaned. The cleaner only cleaned one of the rugs while I was in another room, and just wanted to get out when I tried to approach the situation . He left dragging his hose leaking water over our wooden floors. We tried letting the company know that we were not satisfied over calls and messages. There 100% guarantee means nothing! They took the payment out immediately and not after the job was done as promised. This speaks volumes! Not happy, not FANTASTIC at all!

Rates and Fees
2/5
Job Satisfaction
1/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Unreliable

published
Incentivised Review No
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Booking to replace garage side door

published
Job Satisfaction
2/5
Timeliness
3/5
Fantastic Services
Aiden M.Fantastic ServicesSend a private message
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Quick to take you money but no follow through

published

On the first call service person would not remove the wooden panel, made for this exact purpose, to get access to the are below the house. Once we removed it, it was obvious he did not want to access the area. Quick to place a couple of baits, charge like a raging bull and promise to return a couple of weeks later. We still have the exact issue we paid to have resolved and cannot get the service person to return.

Job Satisfaction
2/5
Timeliness
4/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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James
JamesVictoria
  • 34 reviews
  • 22 likes

Poor communication

published

I'm not able get through to them on the phone. The message says to use the app and then hangs up on me. Booking system is not great either. Changes don't get processed quickly and they often cancel on you at short notice.

Rates and Fees
3/5
Job Satisfaction
3/5
Fantastic Services
Mike D.Fantastic ServicesSend a private message
James
James

Hey Mike. It’s just a generic question. When you call the main number, I find it impossible to get through to a human. Can you provide some instructions here on how to do so for the benefit of anyone who is having the same issue?

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Kai Z.
Kai Z.Greater Melbourne (Inner), VIC
  • 2 reviews

Fantastic??? Not even mediocre

published

UPDATE: the company did get in touch with me and refunded me one hour but this should not have happened in the first place.

Had two cleaners for 1.5 hours, did bare minimum, did not clean bathtub, worked so slowly it was ridiculous, seriously 30 minutes to lazily/disinterestedly wipe a bench top and some taps (which had been cleaned by us the day before). Paid for spring clean got clean as little as possible. Wanted to ask them to leave after 30 minutes but still would have paid for it anyway so let them finish. Also they charged my card 5 days BEFORE the service. Paid extra for wall spot cleaning, not done. Did it myself this morning

Rates and Fees
3/5
Job Satisfaction
1/5
Fantastic Services
Aiden M.Fantastic ServicesSend a private message
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choose wisely
choose wiselyGreater Melbourne (Outer), VIC

Service was fine, but customer support is atrocious

published
Incentivised Review No
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Poor Customer Service

published
Incentivised Review No
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Sharita D.
Sharita D.Sydney, NSW

I had a terrible experience

published
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Incentivised Review No
Fantastic Services
Aiden M.Fantastic ServicesSend a private message
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Delayed refund

published
Incentivised Review No
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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David S
David S
  • 4 reviews
  • 2 likes

This company is dishonest and unreliable. Don't use for rental cleans.

published
Incentivised Review No
Fantastic Services
Mike D.Fantastic ServicesSend a private message
David S
David S
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Les H
Les HSouth East Queensland, QLD
  • 6 reviews
  • 5 likes

Disappointing experience and quite stressful.

published
Incentivised Review No
Fantastic Services
Mike D.Fantastic ServicesSend a private message
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Marcin
MarcinAU
  • 2 reviews

Good enough, could be better

published

The cleaners were on time and very polite however left several obvious spots “wiped over” rather than “cleaned” and a few sports missed. Otherwise, the cleaner had leftsignificant BO - which for the first job of the day was an average experience

Incentivised Review No
Fantastic Services
Mike D.Fantastic ServicesSend a private message
Marcin
Marcin
Marcin
Marcin
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Questions & Answers

Laura
Lauraasked
NSW, Sydney - Cleaning

I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302

No answers
Littleflower A.
Littleflower A.asked
WA, Perth - Cleaning

Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.

2 answers
Fantastic Services
Mike D.Fantastic ServicesSend a private message
Littleflower A.
Littleflower A.

Littlefangel@yahoo.com.au

Tizzy
Tizzyasked
Fantastic Services

prices for cleaning ovens?

1 answer
Fantastic Services
Aiden M.Fantastic ServicesSend a private message
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