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Fantastic??? Not even mediocre
UPDATE: the company did get in touch with me and refunded me one hour but this should not have happened in the first place.
Had two cleaners for 1.5 hours, did bare minimum, did not clean bathtub, worked so slowly it was ridiculous, seriously 30 minutes to lazily/disinterestedly wipe a bench top and some taps (which had been cleaned by us the day before). Paid for spring clean got clean as little as possible. Wanted to ask them to leave after 30 minutes but still would have paid for it anyway so let them finish. Also they charged my card 5 days BEFORE the service. Paid extra for wall spot cleaning, not done. Did it myself this morning
No longer operated out of a Clown Car
EDIT: 19 March 2021:
After I wrote the below review, I received several emails and a phone call from the company. (Being the merry spirit I am, I sent them a link to the post.)
It couldn't have been an easy phone call to make to me to discuss my dissatisfaction, and I respected them for doing it.
We had a chat and I laid out the timeline of events and the cascading failures.
The bottom line is, I was offered a full refund or they would send another team over to do the job properly. After discussing it with my wife, (where I was push...
Customer service better than their software service
Update: after one week, one guy from the service team started to follow up the complaint until my bond has been fully returned.
I booked end of lease cleaning on 9am while it was not started until 4pm, and I couldn't contact anyone during this time. They didn't clean mould on the wall and didn't tell me until the next day, which is my final inspection. I complained to Customer service, but they didn't try to resolve my problem, instead, they just keep giving me excuses.
Although it took me one month to get the bond back, I appreciate their patient to resolve the issue.
However, I don't think their software service could be improved to the quality of their customer service.
Service was fine, but customer support is atrocious
Poor Customer Service
We engaged Fantastic cleaners to do our end of lease cleaning. We had to get them to reattend because the bathroom was not cleaned properly. There was still mould and soap scum left in the shower. We arranged for them to do a reattendance, which seemed all fine however; the cleaner that returned had picked up the keys from my real estate agent and dropped them off within an hour and a half. Our place is about 20 mins from the real estate agent. I got feedback from my property manager that there had been no change.
When I contacted Fantastic Cle...
- NSW, Sydney - Cleaning
I had a terrible experience
I opted for the end of lease cleaning. There were 2 guys who came on time, and assured me that they would clean everything. They were there for almost 3 to 4 hours. I did not check the house post cleaning and gave the keys directly to the Agent. To my embarrassment the agent was surprised that the cleaning was of a very poor quality. The examples of this poor quality are as follows:
- Greece was left as is on the stove (who has ever done that when you pay C.$400 for your cleaning)
- Water was splashed in the bathroom and was not dried. The agen...
Didn't get what I paid for
I have used them before and they were great but this time they sent out two young guys who didn't look like they knew what they were doing. When I checked the blinds had not been cleaned and the windows hadn't been either, both of these I mentioned at the time needed to be done. When I contacted this service to complain I was told they wouldn't come back unless the real estate said it wasn't done. I paid a lot for this service so I expected the work to be done, I had to go and clean them myself so I could get my bond back. Sorry I won't be using this company again.
Disappointing initially but tried to do the right thing
O star if possible. They just cancel the booking because they cant' find parking while I already found them a spot in 1 min. Then they made me locked out from my own apartment because they put the key in the mailbox while I was saving them a parking space. Before this, antiviral santisation that cost $170 was a joke. 15 mins of wiping and that's all. Unbelievable! Some cleaners need to be told that they they have 30 more mins so to continue cleaning but they thought they have finished despite there so much thing can be done
They contacted me afterwards, very apologetic
Refund given and $50 given for the hassle
Still a bit mad, but may consider in the future
The reviewer stated that an incentive was offered for this review
***After I made the below post, I was contacted immediately by Fantastic Services apologising for the delay and informing me my refund had been processed and it was in my account within 3 business days. They also gave me a $20 credit if I choose to use their service again***
- They took my credit card details to "secure the booking" for my carpet clean. It was an urgent clean needed prior to new tenants moving into property. 20 mins before appointment time I received a text message saying the technician was unavailable. I had to call them to ...ask for an alternative appointment. None available that day. Due to urgency, I requested to cancel and found another provider to clean carpets. It has now been 3 weeks and they have still not refunded me my $143 for the clean. They told me it is "still active with accounts". I was never informed that my money would be taken from my account the night prior to the service. Very unhappy and still trying to get my money back for a service never received.
- VIC, Melbourne - Cleaning
Was a bit disappointed that the communication from my phone call to those who delivered the cleaning seemed to miss some details. I had ordered a thorough oven clean and discussed the system that sounded great - industrial cleaning sort of thing-what I got was a hand-cleaned oven, which was well done but not what I was expecting. Similarly, there did not seem to be an understanding that I was expecting a top to bottom clean, including windows inside and out. The result was that the clean was not as thorough as they rushed to get it all done. I would have willingly paid for more time if given the option to have a proper clean.
- VIC, Melbourne - Cleaning
This company is dishonest and unreliable. Don't use for rental cleans.
If this review was based on the quality of the job done by the cleaners then this would be a 5 star review with nothing but praise, they were not only on time but did an utterly fantastic job, to the point that both my landlord and the rental agency commented on how good the job was.
The reason why this review is so low however is based on the balance of my involvement with the company. Firstly they got the details wrong on what was required for the clean (though the cleaners did the additional work at no charge, which is a testament to them)..., the pest treatment provider was extremely late (1+ hours, exact time is unknown as I eventually had to return to work leaving the premises unlocked) and provided a different treatment to what I had ordered. Things got even worse however as, so as to hand back my property to the agent, I was required to provide the cleaning invoice and the pest treatment invoice, however I am still yet to receive the pest treatment invoice from the company - the service was provided over a month ago (even though the company knew that the hand over date was the day of the treatment and that I was required to provide both invoices). This is despite the company having received payment and despite me calling them to chase the invoice and letting them know that I required the invoice so as to be able to hand back my property. The telephone staff were rude, utterly disinterested in helping, and lied several times. As a result, but for my real estate agent cutting me some slack and letting me off the hook in relation to the pest treatment invoice, I would have been required to pay additional rent due to being unable to hand back the property. I would strongly recommend not using this company if you are a tenant and have to have your documentation in order to hand back your property. I am sorry for the cleaners who did the job as your exceptional work is being undermined by a company that doesn't care about its customers.
Disappointing experience and quite stressful.
I've attempted to contact the company several times to discuss my concerns but have had no response. This has resulted in sharing my communication here.
Today can only be described as extremely frustrating and well below what was expected.
First thing I'd like to raise is how does management not have access to working phones? I called this afternoon and I asked to speak with a supervisor/manager as I had several concerns with the clean and was informed that management does not have phones. How is this an acceptable response when wanting ...to have a discussion rather than needing to send yet another long winded email. Before I jump into my complaints, i'd like to recognise that the person completing the pest control was not only on time, but slightly early and was extremely efficient. I am waiting on the pest control certificate which I believe is being emailed to me? I need this as soon as possible to provide the real estate confirmation of the work being completed.
- NSW, Sydney - Cleaning
This was the first time I used Fantastic services. I wanted to have my leather lounge (2 three seaters and 1 chair) cleaned. They wanted $424 at first, but agreed to charge $350 if I become a member. They subcontracted the job to another cleaning service who had subcontracted again to another person. The cleaner who turned up spent one hour to wash the lounge and then used a shampoo. The lounge is cleaner than before but only marginally. I think $350 cash for a one hour job, something that I could easily do myself is not worth it.
- Fantastic Services
Disappointed in the service due to shower tiles & frame not being cleaned. Bathroom basin had evident toothpaste left on the basin. I had to reclean my shower as this wasn’t done with the appropriate cleaning products & utensils.
Dust was left on window ledges
Review collected in partnership with Fantastic Services
Not a spring clean
***Please read my additional comment below. I have decided to leave this review here as it was my experience of using the his service, but at the time of editing the company is taking steps to rectify the matter***
Below is the message I sent them, including the right of reply. I have heard nothing. Other reviews are accurate in that it took seconds for them to call me to quote/book, but I’ve heard nothing in 1 1/2 days since my last phone call, and there has been no response to the message below.
I called last night and spoke with a man reg...arding the quality of my experience, and was told he wanted to speak with admin, and would call me right back. He hasn't. I specifically booked a spring clean. I was adamant I wanted more than the services provided during a regular weekly clean. I specifically stated exactly what my two priorities were. I was adamant I would need at 4 hours knowing this wouldn't be enough to finish the job, but would get my priorities finished leaving me the smaller more manageable jobs to complete. Your staff were equally certain I would only need two hours. I again said it was going to take a lot more time than that, and she - after more discussion - booked the job for 3 hours, and confirmed the availability of the cleaners beyond this if needed.
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
prices for cleaning ovens?
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
We're looking forward to hearing from you!
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