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Kp6
- 3 reviews
- 1 like
Didn't get what I paid for
I have used them before and they were great but this time they sent out two young guys who didn't look like they knew what they were doing. When I checked the blinds had not been cleaned and the windows hadn't been either, both of these I mentioned at the time needed to be done. When I contacted this service to complain I was told they wouldn't come back unless the real estate said it wasn't done. I paid a lot for this service so I expected the work to be done, I had to go and clean them myself so I could get my bond back. Sorry I won't be using this company again.
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FadhGreater Melbourne (Metropolitan), VIC
- 6 reviews
Disappointing initially but tried to do the right thing
O star if possible. They just cancel the booking because they cant' find parking while I already found them a spot in 1 min. Then they made me locked out from my own apartment because they put the key in the mailbox while I was saving them a parking space. Before this, antiviral santisation that cost $170 was a joke. 15 mins of wiping and that's all. Unbelievable! Some cleaners need to be told that they they have 30 more mins so to continue cleaning but they thought they have finished despite there so much thing can be done
They contacted me afterwards, very apologetic
Refund given and $50 given for the hassle
Still a bit mad, but may consider in the future
1 comment
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The reviewer stated that an incentive was offered for this review
GayeGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Melbourne - Cleaning
- Verified customer
Honest feedback
Was a bit disappointed that the communication from my phone call to those who delivered the cleaning seemed to miss some details. I had ordered a thorough oven clean and discussed the system that sounded great - industrial cleaning sort of thing-what I got was a hand-cleaned oven, which was well done but not what I was expecting. Similarly, there did not seem to be an understanding that I was expecting a top to bottom clean, including windows inside and out. The result was that the clean was not as thorough as they rushed to get it all done. I would have willingly paid for more time if given the option to have a proper clean.
2 comments
Mike D.Fantastic Services
Dear Gaye,
Thank you for providing us with your feedback!... Read more
We are happy to see that after our follow-up visit the issues have been resolved. We look forward to working with you again in the future! Kind Regards, Fantastic ServicesThanks, the follow up clean was great.
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Ahmad
- 3 reviews
- NSW, Sydney - Cleaning
- Verified customer
Over priced.
This was the first time I used Fantastic services. I wanted to have my leather lounge (2 three seaters and 1 chair) cleaned. They wanted $424 at first, but agreed to charge $350 if I become a member. They subcontracted the job to another cleaning service who had subcontracted again to another person. The cleaner who turned up spent one hour to wash the lounge and then used a shampoo. The lounge is cleaner than before but only marginally. I think $350 cash for a one hour job, something that I could easily do myself is not worth it.
1 comment
Mike D.Fantastic Services
Dear Ahmad,
Thank you for sharing your feedback with us.... Read more
We believe that the solution offered was an adequate solution to the matter. We remain at your convenience if further questions arise. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
KymGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Fantastic Services
- Verified customer
Unimpressed
Disappointed in the service due to shower tiles & frame not being cleaned. Bathroom basin had evident toothpaste left on the basin. I had to reclean my shower as this wasn’t done with the appropriate cleaning products & utensils.
Dust was left on window ledges
1 comment
Mike D.Fantastic Services
Dear Kym,
Thank you for sharing your honest feedback. ... Read more
We hope that the solution offered managed to reach your expectations. We remain at your convenience if further assistance is required. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Fantastic Services
SarahSouth East Queensland, QLD
- 2 reviews
- 3 likes
Not a spring clean
***Please read my additional comment below. I have decided to leave this review here as it was my experience of using the his service, but at the time of editing the company is taking steps to rectify the matter***
Below is the message I sent them, including the right of reply. I have heard nothing. Other reviews are accurate in that it took seconds for them to call me to quote/book, but I’ve heard nothing in 1 1/2 days since my last phone call, and there has been no response to the message below.
I called last night and spoke with a man reg...Read more
arding the quality of my experience, and was told he wanted to speak with admin, and would call me right back. He hasn't. I specifically booked a spring clean. I was adamant I wanted more than the services provided during a regular weekly clean. I specifically stated exactly what my two priorities were. I was adamant I would need at 4 hours knowing this wouldn't be enough to finish the job, but would get my priorities finished leaving me the smaller more manageable jobs to complete. Your staff were equally certain I would only need two hours. I again said it was going to take a lot more time than that, and she - after more discussion - booked the job for 3 hours, and confirmed the availability of the cleaners beyond this if needed.2 comments
Shortly after posting this review I received a call from Fantastic Services. The representative I spoke with was professional and courteous, and the issue has now been similarly resolved. For this reason I have adjusted my rating to 3/5.
Mike D.Fantastic Services
Dear Sarah,
Thank you for your honest feedback!... Read more
We are happy that you provided us with the opportunity to resolve this issue and hope to work with you in the future again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Problems with the cleaning service were handled well by management.
I was very disappointed in the cleaning job. They called to say they were finished so I could do a final inspection. 3 guys for 3 hours and I came to check and found:
* 1 room had not been cleaned at all. There was still rubbish on the floor. Not vacuumed etc.
* None of the skirting boards had been cleaned anywhere in the house
* We have carpet in the built in wardrobes and this had not been vacuumed in any room.
* I had specified cleaning of blinds. None of the blinds had been cleaned.
* I had specified cleaning inside the cupboards (kitchen,...Read more
1 comment
Mike D.Fantastic Services
Dear Yolanda,
Thank you very much for allowing us to follow up and rectify our issues. ... Read more
Additionally, we are grateful to you for taking the time and sharing your feedback and we are certain that if you ever need cleaning services again, you will be more than satisfied. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
SamSydney, NSW
Abrupt $400 price increase on day of clean!
UPDATE: Customer service were very helpful and apologetic and had the overcharged amount refunded within a couple of business days.
We booked an End of Lease clean to for our 3 bedroom house. When we booked we outlined the rooms to be cleaned, and even rang up to clarify, after our initial quote, that the staircase was carpeted. When the cleaners arrived, they abruptly said that our house was too big and that we are now required to pay $830, nearly $400 more than our initially quoted $438. After calling the support team and speaking to Rose, ...Read more
we were quoted $560 (still higher than our agreed upon quote) for a different team to complete the clean the following day. Unfortunately we could not accept that offer as (in addition to it being unfair) we had to have the keys back the next morning. The original cleaners subsequently deliberated with us, gave us a new price of $690 (still $250 above the agreed upon price) and we were unfortunately forced to accept under protest Firstly, our house is not that large. It is a very modest 3 bedroom inner west household. I believe that the cleaners may have had an inflated concept of how large this property is due to the high ceilings. Considering that we opted to have ceilings and walls emitted from the areas cleaned, the height of the floor should not be taken into account when assessing size. I rang customer services and spoke to Leva who told me that the updated ticket for our job showed that the cleaners had said that the house included 6 bedrooms. Six bedrooms. Two of the rooms are slightly bigger than usual (the other is small). None of the rooms have built-in wardrobes. Walls, ceilings, windows and blinds were all emitted from this quote so requirements for these larger rooms are as basic as it comes, basically just a vacuum and steam clean. It is undeniably disingenuous to label our house as a 6 bedroom property, and even more disingenuous to attempt to raise the price almost two-fold on the day of service, for a service which is known to be occurring under time constraints. I have emailed head office and am awaiting reply, will update this review when a reply is received.1 comment
Mike D.Fantastic Services
Dear Sam,
Thank you for providing us with the opportunity to work with you on resolving the issue.... Read more
We are happy to see that we have reached the expected end result and that you are satisfied with our work! We look forward to working with you in the future. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Alexandra JeffriesGreater Melbourne (Inner), VIC
- 3 reviews
Second review after a bad first one...
I wrote a bad review about a couch cleaning about a month ago... after I wrote that I was cobtacted by customer service and they did a great job at understanding my issue and organising for another clean to take place.
The guy they sent, John, was incredible. He told us we were right and an absolutely terrible job had been done by the original guy. He also told the people back at the office how unacceptable it was which I really appreciated. The couch is now super clean and John did a great job. Bella at customer service was great as well.
I would give John 5 stars but I still only give Fantastic 3 because of how difficult it was to get the job done properly in the first place.
1 comment
Mike D.Fantastic Services
Dear Alexandra Jeffries,
Thank you for giving us the opportunity to make a follow up on the inconvenient situation we have put you through!... Read more
We are glad that you have given us a second chance and we are looking forward to providing you with more services in future! If you need any further assistance, please don't hesitate to contact us at any time! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
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Cleaning was 5/5 but had booking issues
The cleaning was excellent.
However, despite booking 3 weeks ahead of time, I was told 24 hours before the booking that I needed to reschedule because the cleaners don't work past 2pm. Why did the website let me book it then? By then it was too late for me to rearrange my life and I told them they couldn't come earlier. They said they would call me back but didn't call. I ended up scambling around the morning of the booking trying to find someone on the phone to tell me what time they were coming. Unnecessary stress.
1 comment
Mike D.Fantastic Services
Dear Doesntmatter,
Thank you for sharing your feedback with us and thank you for giving us another chance!... Read more
We hope that with the next service we will be able to make it up to you! We remain at your disposal should you have any questions! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
- WA, Perth - Cleaning
- Verified customer
Ok but not great
Last time I hired you the cleaners were outstanding. Really the bathrooms were brilliant. This time the job was good but not great.
1 comment
Mike D.Fantastic Services
Dear Kerry Smithies,
Thank you for providing us with your feedback!... Read more
As we aim to always improve our services, this will be taken into consideration when the evaluation of our team begins every week! We apologise for not meeting your expectations this time and we hope that you can give us another chance in the future! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Fantastic Services
Okay
The cleaners arrive on time and will do most things as directed. However if they finish early will go to leave without doing anything extra.
1 comment
Mike D.Fantastic Services
Dear Plx,
Thank you for sharing your feedback with us!... Read more
We would like to make it up to you and ensure that everything is followed accordingly! Would you be able to contact us on 03 9988 4141(Melbourne)/02 8103 2006(Sydney) or via e-mail at office@fantasticcleaners.com.au to provide us with more information about your booking? Looking forward to hearing from you! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ProductReview.com.au!
KikeeSydney
- 4 reviews
- 3 likes
- NSW, Sydney - Cleaning
- Verified customer
Average carpet clean
Very prompt worker very pleasant , rugs not vacuumed , saturated with water had to move them outside to dry, very difficult to do this . Rugs not as clean as I expected. Did not get receipt for my payment.
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- VIC, Melbourne - Cleaning
- Verified customer
A good job, but attitude left a lot to be desired
The husband and wife team did a fair job on cleaning the rooms requested. I was asked if I had used other cleaners, and I said that I had used the 24 hour self cleaning service at Coles. The male asked why I didnt use them again this time, in a condescending tone which I did not appreciate. I found it difficult to communicate with the male. The only positive outcome was that there was no overpowering chemical smell upon completion of the job. I'm not sure I would use them again.
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- VIC, Melbourne - Handyman
- Verified customer
Took 7hours with needed help
Unfortunately, this job was alittle too much for one person to do. It would have been good to know that it would have taken 7hours rather than the 2hours quoted and confirmed by handyman. At the 2hour mark, they asked whether they wanted him to continue.
The handyman worked the entire 7hours but the job was alittle beyond him. My partner had to step in at the 4th hour mark onwards just to speed things up. There should be a cap or a standard pricing.
1 comment
Mike D.Fantastic Services
Dear Monica Lui,
Thank you for taking your time to share your feedback! We've taken the necessary steps and have managed to improve our services, following the development and outcome of your case. W... Read more
e hope that the resolution we came to will keep you as a customer of ours.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Fantastic Services
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- NSW, Sydney - Cleaning
- Verified customer
Ok Service. Not great though
One of the persons who came was really slow. The other one was good. So they ended up doing 1 and half persons job rather than 2.
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- NSW, Sydney - Cleaning
- Verified customer
just ok
The service was just ok. Not what i expected though. The staff was friendly but the service can be improved.
1 comment
Mike D.Fantastic Services
Dear Nitin Sharma,
Thank you for providing us with your feedback!... Read more
We apologise for any inconveniences caused and would like to assure you that based on your review certain steps have been taken to improve our service. We would have been more than happy to assist you further with the matter, yet we respect your decision and hope you'll give us another chance and we'll gain your trust back in future! Let us know if there is anything else that we can assist you with! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Fantastic Services
Satisfactory
We previously used Fantastic Cleaners Oven cleaning service, which we were very happy with (punctual, thorough and professional). So we decided to book them again for cleaning services, as we vacated our apartment. We chose the end-of-lease service option. The cleaners were young, pleasant and friendly, albeit inexperienced. The cleaning job was mostly satisfactory, but not particularly thorough (residual soap scum in the shower, kitchen benches a little smeared from cleaning product residue etc). Also be aware that Fantastic cleaners say to allow an hour for arrival of your booked service.
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- VIC, Melbourne - Cleaning
- Verified customer
big yard
big yard not sure if has had 16hrs of work done. this is the 4th time we have had the service. we were not home to direct the clean though.
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Review collected in partnership with Fantastic Services
Hayley Do
- 2 reviews
- 2 likes
- NSW, Sydney - Cleaning
- Verified customer
Didn't vaccum
Tech didn't vaccum the couch before cleaning it. When I inspected it, there were crumbs between the wet sections of the couch. Otherwise service was ok
1 comment
Mike D.Fantastic Services
Dear Hayley Do,
Thank You for sharing Your experience with our service. ... Read more
We are grateful for the chance to set things right and assist You. Hopefully we are one step closer towards regaining Your trust in our company. We remain at your disposal should You need any further assistance. Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Fantastic Services
Questions & Answers
Lauraasked
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
No answers
Littleflower A.asked
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
2 answers
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
Kind Regards,
Fantastic Services
Littlefangel@yahoo.com.au
Tizzyasked
prices for cleaning ovens?
1 answer
Aiden M.Fantastic Services
Dear Tizzy,
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.
We're looking forward to hearing from you!
Kind regards,
Fantastic Cleaners
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Mike D.Fantastic Services
Dear Fadh,
Thank you for your time in helping us to try and amend our shortcomings, Fadh! ... Read more
We appreciate you taking the extra step to reflect our efforts. We would be happy if in the future we get the chance to deliver a service for you once again and show you the quality service to meet your expectations! Kind regards, Fantastic Services