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Fantastic Services
4.0 from 1,091 reviews · View Statistics

Reviews

  • Customer Service
    5.0 (1)
  • Timeliness
    4.0 (1)
  • Job Satisfaction
    5.0 (1)
  • Transparency
    4.0 (1)
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Carmel

Carmel

  • 2 reviews

Oven cleaning

published

We had Shay clean our oven and stove top. He did a wonderful job on the day and was in and out quickly with the least of fuss. He came to us last year as well

Incentivised ReviewNo
Moir

MoirSydney, NSW

  • 3 reviews
  • 1 like

Good but good be better

published
Incentivised ReviewNo
1 comment
Fantastic Services
Aiden M.Fantastic Services
Tania F.

Tania F.Greater Melbourne (Inner), VIC

  • 2 reviews

Good clean and pleasant staff

published

The team did a good job of the end of lease cleaning. The cleaners were mostly thorough with just a couple of things missed (one which I didn't pick up on until after they'd left which was a store room that hadn't been touched despite being pointed out). All and all a good job, just make sure you inspect properly.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
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Thorough Job!!

published

The Oven Cleaning was fantastic bu there were marks left on the woodwork around the oven which are difficult to get rid of. This was our only complaint but this was not really the tradesperson's fault; it has more to do with the design of the cabinet which houses the oven.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

Professional!

published

Cleaners arrived within time frame. Friendly with a can do attitude. Worked performed within my expectation. Happy with service and would use them again and recommend to friends. Thank you Fantastic Service.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
Lyn

LynGreater Melbourne (Outer), VIC

Wonderful job!

published

Very happy with my oven/stovetop clean today, oven is shining away in my kitchen. Also my two showers and bathrooms are squeaky clean. Thanks so much fantastic services for your wonderful work!

Incentivised ReviewNo
2 comments
Fantastic Services
Mike D.Fantastic Services
Lyn
Lyn
DeeZee

DeeZeeGreater Melbourne (Inner), VIC

Reliable and Professional

published

We had a problem with ants that got out of hand, and was driving me insane. It took a bit of time but the problem seems resolved. I really felt that I was being looked after and was reassured things would not go unaddressed. I was able to call at any time through the process. Thanks for the great, professional service.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

The cleaner is nice and efficient, but Customer Service is not very helpful

published

I tried to ask for an invoice print-out, the customer service didn't try to help me to get one or understand why I need that. I request early send through, but it was denied as well. They should give a reason instead of stating additional requests will not be catered. I would say when there are non-routine requests, they can be more patient and understanding in addressing them, or more willingly exploring options with customers.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
Mongoose

MongooseSouth East Queensland, QLD

  • 6 reviews

Good job done

published
Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
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Abhinav

AbhinavGreater Melbourne (Inner), VIC

It's pretty good.

published

Cleaning was up to mark and job was perfect. I didn't get complain from my Inspector. I am pretty happy with the services and my overall experience with the fantastic services was awesome

1 comment
Fantastic Services
Mike D.Fantastic Services

The reviewer stated that an incentive was offered for this review

Kp6

Kp6

  • 3 reviews
  • 1 like

Didn't get what I paid for

published

I have used them before and they were great but this time they sent out two young guys who didn't look like they knew what they were doing. When I checked the blinds had not been cleaned and the windows hadn't been either, both of these I mentioned at the time needed to be done. When I contacted this service to complain I was told they wouldn't come back unless the real estate said it wasn't done. I paid a lot for this service so I expected the work to be done, I had to go and clean them myself so I could get my bond back. Sorry I won't be using this company again.

Incentivised ReviewNo
AKD

AKDGreater Melbourne (Inner), VIC

  • 2 reviews

Oven and Bar B Q clean

published

Good outcome. Service was a bit disruptive as it took 3 hours and took over the kitchen. Cheaper than other service providers I have used so overall good value for money

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

Good Job

published

Did a great job with the cleaning of my couch and chairs which were quite dirty. Polite and friendly service. I have no hesitation in procuring this company for future cleaning requirements.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
Fadh

FadhGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Disappointing initially but tried to do the right thing

published

O star if possible. They just cancel the booking because they cant' find parking while I already found them a spot in 1 min. Then they made me locked out from my own apartment because they put the key in the mailbox while I was saving them a parking space. Before this, antiviral santisation that cost $170 was a joke. 15 mins of wiping and that's all. Unbelievable! Some cleaners need to be told that they they have 30 more mins so to continue cleaning but they thought they have finished despite there so much thing can be done

They contacted me afterwards, very apologetic
Refund given and $50 given for the hassle
Still a bit mad, but may consider in the future

1 comment
Fantastic Services
Mike D.Fantastic Services

The reviewer stated that an incentive was offered for this review

Friendly and rectified problems in the end

published

Boys appeared to do a good job, as the floors were steam cleaned we could not look properly. But when I booked they said if it did not pass inspection they would be back immediately to rectify. Since then they inspected the property and gave me a list of things that were not completed. After a number of attempts they finally got back to me and was quick to come back and rectify any issues that were communicated. 2nd time I got the thumbs up which was really great. I went from being really happy, to frustrated and angry to happy again. We got there in the end so thank you.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
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End of lease cleaning

published

The team of two from Fantastic were very thorough in their work. They took care with the special tasks I gave them and the end result was all I could ask for. The outcome was that I had no trouble getting my bond back.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

Fair clean

published

Fair clean, however forgot a window, and didn't get a bird poop off of another. I also asked for external clean only and found halfway through they were doing inside and outside. Other Windows were clean.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
Robert

RobertPerth, WA

Had my issue resolved

published

I was initially unhappy with the cleaning done by this company but management were good and responsive and gave me a partial refund. I was impressed by this. So I am giving 4 stars.

Incentivised ReviewNo
3 comments
Fantastic Services
Mike D.Fantastic Services
Robert
Robert

Yes I will give Fantastic another go when I next need a cleaner.

Fantastic Services
Mike D.Fantastic Services

Dear Rob,

That would be great! Thank you so much.

Quick and professional.

published

Arrived on time, did a good job in a reasonable time and hopefully the birds problem is resolved now. I thought it would be cheaper, but that's not a big deal.

Customer Service
Timeliness
See all answers
1 comment
Fantastic Services
Mike D.Fantastic Services
Gaye

GayeGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Honest feedback

published

Was a bit disappointed that the communication from my phone call to those who delivered the cleaning seemed to miss some details. I had ordered a thorough oven clean and discussed the system that sounded great - industrial cleaning sort of thing-what I got was a hand-cleaned oven, which was well done but not what I was expecting. Similarly, there did not seem to be an understanding that I was expecting a top to bottom clean, including windows inside and out. The result was that the clean was not as thorough as they rushed to get it all done. I would have willingly paid for more time if given the option to have a proper clean.

Incentivised ReviewNo
2 comments
Fantastic Services
Mike D.Fantastic Services
Gaye
Gaye

Thanks, the follow up clean was great.

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Questions & Answers

Laura

Lauraasked

NSW, Sydney - Cleaning

I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302

No answers
Littleflower A.

Littleflower A.asked

WA, Perth - Cleaning

Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.

2 answers
Fantastic Services
Mike D.Fantastic Services

Dear Littleflower A.,

Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480

Kind Regards,
Fantastic Services

Littleflower A.
Littleflower A.

Littlefangel@yahoo.com.au

Tizzy

Tizzyasked

Fantastic Services

prices for cleaning ovens?

1 answer
Fantastic Services
Aiden M.Fantastic Services

Dear Tizzy,

Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.

We're looking forward to hearing from you!

Kind regards,
Fantastic Cleaners

Get an answer from our members and Fantastic Services representatives

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