- Sign in
- Write a review
Reviewer Photos & Videos
Thorough Job!!
The Oven Cleaning was fantastic bu there were marks left on the woodwork around the oven which are difficult to get rid of. This was our only complaint but this was not really the tradesperson's fault; it has more to do with the design of the cabinet which houses the oven.
1 comment
Similar opinion? Write a review on ProductReview.com.au!
Professional!
Cleaners arrived within time frame. Friendly with a can do attitude. Worked performed within my expectation. Happy with service and would use them again and recommend to friends. Thank you Fantastic Service.
1 comment
Mike D.Fantastic Services
Dear Adrian,
Thank you so much for your kind words!... Read more
It makes us really happy and motivated to see how happy you are with the service! Please do let us know if you need more help with another cleaning! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
LynGreater Melbourne (Outer), VIC
Wonderful job!
Very happy with my oven/stovetop clean today, oven is shining away in my kitchen. Also my two showers and bathrooms are squeaky clean. Thanks so much fantastic services for your wonderful work!
2 comments
Mike D.Fantastic Services
Dear Lyn,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesUnfortunately after cleaners leaving and sun shining on our glass shower doors we noticed large scratches all over the glass caused by incorrect cleaning utensils. Company extremely frustrating and un... Read more
helpful and no compensation offered after sending pictures of proof of scratches on glass doors caused by scrubbing glass with stainless steel scourers. So disappointed our showers r now ruined and will need replacement glassSimilar opinion? Write a review on ProductReview.com.au!
Find out how Fantastic Services compares to other Services
Know better, choose better.
DeeZeeGreater Melbourne (Inner), VIC
Reliable and Professional
We had a problem with ants that got out of hand, and was driving me insane. It took a bit of time but the problem seems resolved. I really felt that I was being looked after and was reassured things would not go unaddressed. I was able to call at any time through the process. Thanks for the great, professional service.
1 comment
Mike D.Fantastic Services
Dear DeeZee,
Thank you for providing us with your feedback!... Read more
We are delighted to see that the service met your expectations and we will forward with providing you with more Fantastic Services! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
The cleaner is nice and efficient, but Customer Service is not very helpful
I tried to ask for an invoice print-out, the customer service didn't try to help me to get one or understand why I need that. I request early send through, but it was denied as well. They should give a reason instead of stating additional requests will not be catered. I would say when there are non-routine requests, they can be more patient and understanding in addressing them, or more willingly exploring options with customers.
1 comment
Mike D.Fantastic Services
Dear CCC,
We would like to thank you for rating our services with 4 stars!... Read more
We will make sure your next experience will be a 5-stars journey. Hope to hear from you again soon. Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
MongooseSouth East Queensland, QLD
- 6 reviews
Good job done
I had my mattress & carpets cleaned. The guy was quick, thorough, polite, did a good job, and left no mess. Everything dried within the 6 hour timeframe he advised.
The reason I’ve given four rather than five stars is the booking process. The company requires pre-payment over the phone or via a link with no PayPal option and never having used them before I found this disconcerting. After payment was made I found it hard to get a reply from anyone about a query, just the standard autoreply. They require a login to be made on their website or a...Read more
pp to access booking info. All in all I’m happy with the job but I would prefer a more personal approach. I had a few nervous days before the service wondering if I’d been conned, but it all turned out ok.1 comment
Mike D.Fantastic Services
Dear Mongoose,
Thank you for providing us with your feedback, it’s very important!... Read more
We are extremely happy to hear that you are satisfied with the service! Let us know if there is anything else that we can help you with! Kind regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
AbhinavGreater Melbourne (Inner), VIC
It's pretty good.
Cleaning was up to mark and job was perfect. I didn't get complain from my Inspector. I am pretty happy with the services and my overall experience with the fantastic services was awesome
1 comment
Mike D.Fantastic Services
Dear Abhinav,
Thank you for sharing your feedback with us!... Read more
Your kind words really mean a lot to us and they are the power that motivates us to keep doing our best for our customers! We will be happy to hear from you again soon! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
AKDGreater Melbourne (Inner), VIC
- 2 reviews
Oven and Bar B Q clean
Good outcome. Service was a bit disruptive as it took 3 hours and took over the kitchen. Cheaper than other service providers I have used so overall good value for money
1 comment
Mike D.Fantastic Services
Dear AKD,
We would like to thank you for rating our services with 4 stars!... Read more
We will make sure your next experience will be a 5-stars journey. Hope to hear from you again soon. Kind regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Good Job
Did a great job with the cleaning of my couch and chairs which were quite dirty. Polite and friendly service. I have no hesitation in procuring this company for future cleaning requirements.
1 comment
Mike D.Fantastic Services
Dear Madge,
Thank you for sharing your feedback with us!... Read more
We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Find out how Fantastic Services compares to other Services
Know better, choose better.
Friendly and rectified problems in the end
Boys appeared to do a good job, as the floors were steam cleaned we could not look properly. But when I booked they said if it did not pass inspection they would be back immediately to rectify. Since then they inspected the property and gave me a list of things that were not completed. After a number of attempts they finally got back to me and was quick to come back and rectify any issues that were communicated. 2nd time I got the thumbs up which was really great. I went from being really happy, to frustrated and angry to happy again. We got there in the end so thank you.
1 comment
Mike D.Fantastic Services
Dear Donna,
Thank you for providing us with your feedback!... Read more
We are delighted to see that your property passed inspection and we look forward to working with you again in the future! Kind regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
End of lease cleaning
The team of two from Fantastic were very thorough in their work. They took care with the special tasks I gave them and the end result was all I could ask for. The outcome was that I had no trouble getting my bond back.
1 comment
Mike D.Fantastic Services
Dear Louise,
Thank you for sharing your feedback with us!... Read more
Your kind words really mean a lot to us and they are the power that motivates us to keep doing our best for our customers! We will be happy to hear from you again soon! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Fair clean
Fair clean, however forgot a window, and didn't get a bird poop off of another. I also asked for external clean only and found halfway through they were doing inside and outside. Other Windows were clean.
1 comment
Mike D.Fantastic Services
Dear Joel S.,
Thank you for sharing your feedback with us!... Read more
We are delighted to see that you have been in touch with our Customer Service team to resolve the issue and we look forward to working with you again in the future! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
RobertPerth, WA
Had my issue resolved
I was initially unhappy with the cleaning done by this company but management were good and responsive and gave me a partial refund. I was impressed by this. So I am giving 4 stars.
3 comments
Mike D.Fantastic Services
Dear Robert,
Thank you so much for allowing us to follow up on our missteps and we do hope that we will have you as a customer for the future as well. ... Read more
If there is anything else that we can do to assist you, please do not hesitate to contact us at any time convenient for you. Kind Regards, Fantastic ServicesYes I will give Fantastic another go when I next need a cleaner.
Mike D.Fantastic Services
Dear Rob,
That would be great! Thank you so much.
Similar opinion? Write a review on ProductReview.com.au!
Quick and professional.
Arrived on time, did a good job in a reasonable time and hopefully the birds problem is resolved now. I thought it would be cheaper, but that's not a big deal.
1 comment
Mike D.Fantastic Services
Dear Nas,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Great Customer Service
Although we didnt have a smooth start to my experience with Fantastic Services, they went above and beyond with rectifying my complaint and I am very satisfied with the service I received.
Thank you
1 comment
Mike D.Fantastic Services
Dear MissB,
We would like to thank you for taking the time to share your honest feedback with us. This way we improve our services day by day. ... Read more
We also appreciate that you have given us the chance to rectify the situation in a satisfactory way. Feel free to contact us anytime. We are glad to help you. Kind regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Find out how Fantastic Services compares to other Services
Know better, choose better.
rowena.robinson26Greater Melbourne (Metropolitan), VIC
Great carpet cleaning job!
Quick and easy carpet cleaning job. I liked how you can book online, got the carpet looking like new. I would definitely book with them again next time we move.
1 comment
Mike D.Fantastic Services
Dear rowena.robinson26,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Thomas VollmerGreater Melbourne (Outer), VIC
- VIC, Melbourne - Cleaning
- Verified customer
Good overall
The operator did a good job on the carpet. Some minor points and misunderstandings were clarified in subsequent correspondence. I was initially annoyed at being asked to create an account in order to receive my invoice, however it turns out that clients have the option of receiving the invoice without creating an account, an account being useful for people who have an ongoing relationship with this company.
1 comment
Mike D.Fantastic Services
Dear Thomas Vollmer,
Thank you for sharing your feedback with us!... Read more
We are happy to see that our Customer Service team has been able to clear the misunderstanding and we look forward to providing you with more Fantastic Services in the future! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
faymegaGreater Melbourne (Metropolitan), VIC
- 2 reviews
HAPPY - BUT !!!
Would have given 5 stars, cleaning all good, but have to tell cleaners what to do and where to clean.
Otherwise fairly happy with service this week! Was told by the cleaner to give 5 stars, as they said they did a good job, told I would go inside and check first before rating.
1 comment
Mike D.Fantastic Services
Dear faymega,
Thank you for your positive rating!... Read more
If you decide to take advantage of our services again, we will do our best to meet your expectations and deserve the 5 stars! Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Very good clean throughout
Cleaners arrived on time and were very conscious with attention to detail. House was left extremely clean and smelled beautiful. Would definitely recommend to anyone else. Fantastic cleaners were fantastic.
1 comment
Mike D.Fantastic Services
Dear Sharni,
Thank you for rating your experience with us. We are looking forward to hearing from you again and providing you with even better service next time! ... Read more
Kind regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Fantastic ClientVictoria
Great service recovery by the management.
A follow up from my initial review. Previously, I had engaged steaming of carpet service with Fantastic Service. However, the cleaner did not turned up as arranged. Afterwards, I wrote in to the management and they were swift in responding to the situation. Customer recovery service was great. Keep it up.
1 comment
Mike D.Fantastic Services
Dear Fantastic Client,
Thank you for taking the time and working with us on resolving the issues you experienced. ... Read more
Providing a great customer experience is very important to us, and we are sorry that your initial service did not meet that standard. We appreciate the chance to follow up on the case and find a suitable solution for the situation! We remain available if you have any further questions or concerns. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Lauraasked
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
No answers
Littleflower A.asked
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
2 answers
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
Kind Regards,
Fantastic Services
Littlefangel@yahoo.com.au
Tizzyasked
prices for cleaning ovens?
1 answer
Aiden M.Fantastic Services
Dear Tizzy,
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.
We're looking forward to hearing from you!
Kind regards,
Fantastic Cleaners
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Mike D.Fantastic Services
Hello Greg,
We would like to thank you for your honest feedback. As a customer-focused company, we always strive to be helpful. We are proud to have helped you with cleaning your property. ... Read more
If you decide to take advantage of our services once more we will do our best fully to meet your expectations next time to deserve the 5 stars! Best regards, Fantastic Services