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Fantastic Services
4.1 from 1,068 reviews · View Statistics

Reviews

  • Customer Service
    5.0 (1)
  • Timeliness
    4.0 (1)
  • Job Satisfaction
    5.0 (1)
  • Transparency
    4.0 (1)
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Reviewer Photos & Videos

Thorough Job!!

published

The Oven Cleaning was fantastic bu there were marks left on the woodwork around the oven which are difficult to get rid of. This was our only complaint but this was not really the tradesperson's fault; it has more to do with the design of the cabinet which houses the oven.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

Professional!

published

Cleaners arrived within time frame. Friendly with a can do attitude. Worked performed within my expectation. Happy with service and would use them again and recommend to friends. Thank you Fantastic Service.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
Lyn

LynGreater Melbourne (Outer), VIC

Wonderful job!

published

Very happy with my oven/stovetop clean today, oven is shining away in my kitchen. Also my two showers and bathrooms are squeaky clean. Thanks so much fantastic services for your wonderful work!

Incentivised ReviewNo
2 comments
Fantastic Services
Mike D.Fantastic Services
Lyn
Lyn
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DeeZee

DeeZeeGreater Melbourne (Inner), VIC

Reliable and Professional

published

We had a problem with ants that got out of hand, and was driving me insane. It took a bit of time but the problem seems resolved. I really felt that I was being looked after and was reassured things would not go unaddressed. I was able to call at any time through the process. Thanks for the great, professional service.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

The cleaner is nice and efficient, but Customer Service is not very helpful

published

I tried to ask for an invoice print-out, the customer service didn't try to help me to get one or understand why I need that. I request early send through, but it was denied as well. They should give a reason instead of stating additional requests will not be catered. I would say when there are non-routine requests, they can be more patient and understanding in addressing them, or more willingly exploring options with customers.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
Mongoose

MongooseSouth East Queensland, QLD

  • 6 reviews

Good job done

published
Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
Abhinav

AbhinavGreater Melbourne (Inner), VIC

It's pretty good.

published

Cleaning was up to mark and job was perfect. I didn't get complain from my Inspector. I am pretty happy with the services and my overall experience with the fantastic services was awesome

1 comment
Fantastic Services
Mike D.Fantastic Services

The reviewer stated that an incentive was offered for this review

AKD

AKDGreater Melbourne (Inner), VIC

  • 2 reviews

Oven and Bar B Q clean

published

Good outcome. Service was a bit disruptive as it took 3 hours and took over the kitchen. Cheaper than other service providers I have used so overall good value for money

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

Good Job

published

Did a great job with the cleaning of my couch and chairs which were quite dirty. Polite and friendly service. I have no hesitation in procuring this company for future cleaning requirements.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
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Friendly and rectified problems in the end

published

Boys appeared to do a good job, as the floors were steam cleaned we could not look properly. But when I booked they said if it did not pass inspection they would be back immediately to rectify. Since then they inspected the property and gave me a list of things that were not completed. After a number of attempts they finally got back to me and was quick to come back and rectify any issues that were communicated. 2nd time I got the thumbs up which was really great. I went from being really happy, to frustrated and angry to happy again. We got there in the end so thank you.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

End of lease cleaning

published

The team of two from Fantastic were very thorough in their work. They took care with the special tasks I gave them and the end result was all I could ask for. The outcome was that I had no trouble getting my bond back.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

Fair clean

published

Fair clean, however forgot a window, and didn't get a bird poop off of another. I also asked for external clean only and found halfway through they were doing inside and outside. Other Windows were clean.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
Robert

RobertPerth, WA

Had my issue resolved

published

I was initially unhappy with the cleaning done by this company but management were good and responsive and gave me a partial refund. I was impressed by this. So I am giving 4 stars.

Incentivised ReviewNo
3 comments
Fantastic Services
Mike D.Fantastic Services
Robert
Robert

Yes I will give Fantastic another go when I next need a cleaner.

Fantastic Services
Mike D.Fantastic Services

Dear Rob,

That would be great! Thank you so much.

Quick and professional.

published

Arrived on time, did a good job in a reasonable time and hopefully the birds problem is resolved now. I thought it would be cheaper, but that's not a big deal.

Customer Service
Timeliness
Job Satisfaction
Transparency
Incentivised ReviewNo
See all answers
1 comment
Fantastic Services
Mike D.Fantastic Services

Great Customer Service

published

Although we didnt have a smooth start to my experience with Fantastic Services, they went above and beyond with rectifying my complaint and I am very satisfied with the service I received.
Thank you

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
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rowena.robinson26

rowena.robinson26Greater Melbourne (Metropolitan), VIC

Great carpet cleaning job!

published

Quick and easy carpet cleaning job. I liked how you can book online, got the carpet looking like new. I would definitely book with them again next time we move.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
Thomas Vollmer

Thomas VollmerGreater Melbourne (Outer), VIC

Good overall

published

The operator did a good job on the carpet. Some minor points and misunderstandings were clarified in subsequent correspondence. I was initially annoyed at being asked to create an account in order to receive my invoice, however it turns out that clients have the option of receiving the invoice without creating an account, an account being useful for people who have an ongoing relationship with this company.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
faymega

faymegaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

HAPPY - BUT !!!

published

Would have given 5 stars, cleaning all good, but have to tell cleaners what to do and where to clean.
Otherwise fairly happy with service this week! Was told by the cleaner to give 5 stars, as they said they did a good job, told I would go inside and check first before rating.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

Very good clean throughout

published

Cleaners arrived on time and were very conscious with attention to detail. House was left extremely clean and smelled beautiful. Would definitely recommend to anyone else. Fantastic cleaners were fantastic.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services

Great service recovery by the management.

published

A follow up from my initial review. Previously, I had engaged steaming of carpet service with Fantastic Service. However, the cleaner did not turned up as arranged. Afterwards, I wrote in to the management and they were swift in responding to the situation. Customer recovery service was great. Keep it up.

Incentivised ReviewNo
1 comment
Fantastic Services
Mike D.Fantastic Services
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Questions & Answers

Laura

Lauraasked

NSW, Sydney - Cleaning

I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302

No answers
Littleflower A.

Littleflower A.asked

WA, Perth - Cleaning

Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.

2 answers
Fantastic Services
Mike D.Fantastic Services

Dear Littleflower A.,

Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480

Kind Regards,
Fantastic Services

Littleflower A.
Littleflower A.

Littlefangel@yahoo.com.au

Tizzy

Tizzyasked

Fantastic Services

prices for cleaning ovens?

1 answer
Fantastic Services
Aiden M.Fantastic Services

Dear Tizzy,

Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.

We're looking forward to hearing from you!

Kind regards,
Fantastic Cleaners

Get an answer from our members and Fantastic Services representatives

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