Reviewer Photos & Videos
Very good standard of work.
Your rep was punctual and courteous and did a good job of cleaning our carpet. He commented on the very good way we have kept the carpet which is now 19 years old.
Love someone else doing the jobs I hate
Cleaners were polite and oven is looking great. They communicated well when running late. I had 2 hours of kitchen cleaning booked as well and they managed to get quite a bit done.
Good cleaning company
Good cleaning company, however could do better. They missed cleaning some of the drawers and the walls. Lacks attention to detail but overall good service provided and came on time.
Great followup and communication
Service supplied and follow up to our initial concerns (minor) has been great. We are happy to recommend this cleaning service to others. Communication by management has helped us receive the service we are seeking.
First clean of a regular weekly clean.
As this was the first clean of a regular booking we have not yet had the opportunity to provide feedback. However, the clean was very good and we are hopeful that with a couple of minor adjustments it will be perfect.
We had Shay clean our oven and stove top. He did a wonderful job on the day and was in and out quickly with the least of fuss. He came to us last year as well
Good but good be better
App: The app itself is easy to use but the customer service/helpline is just terrible. Whenever you try the chat option, they are always away. If you try to call them they tell you to go to app, absolutely horrible experience with calling them.
One day before the cleaning date, my cleaning time was changed, no one bothered calling me to inform what happened or if the new time suits me. Just an SMS saying the cleaner will arrive between this time slot. I had to call the horrible helpline and then wait for a call back to figure out what was happ...
Good clean and pleasant staff
The team did a good job of the end of lease cleaning. The cleaners were mostly thorough with just a couple of things missed (one which I didn't pick up on until after they'd left which was a store room that hadn't been touched despite being pointed out). All and all a good job, just make sure you inspect properly.
The Oven Cleaning was fantastic bu there were marks left on the woodwork around the oven which are difficult to get rid of. This was our only complaint but this was not really the tradesperson's fault; it has more to do with the design of the cabinet which houses the oven.
Cleaners arrived within time frame. Friendly with a can do attitude. Worked performed within my expectation. Happy with service and would use them again and recommend to friends. Thank you Fantastic Service.
Very happy with my oven/stovetop clean today, oven is shining away in my kitchen. Also my two showers and bathrooms are squeaky clean. Thanks so much fantastic services for your wonderful work!
Reliable and Professional
We had a problem with ants that got out of hand, and was driving me insane. It took a bit of time but the problem seems resolved. I really felt that I was being looked after and was reassured things would not go unaddressed. I was able to call at any time through the process. Thanks for the great, professional service.
The cleaner is nice and efficient, but Customer Service is not very helpful
I tried to ask for an invoice print-out, the customer service didn't try to help me to get one or understand why I need that. I request early send through, but it was denied as well. They should give a reason instead of stating additional requests will not be catered. I would say when there are non-routine requests, they can be more patient and understanding in addressing them, or more willingly exploring options with customers.
Good job done
I had my mattress & carpets cleaned. The guy was quick, thorough, polite, did a good job, and left no mess. Everything dried within the 6 hour timeframe he advised.
The reason I’ve given four rather than five stars is the booking process. The company requires pre-payment over the phone or via a link with no PayPal option and never having used them before I found this disconcerting. After payment was made I found it hard to get a reply from anyone about a query, just the standard autoreply. They require a login to be made on their website or a...pp to access booking info. All in all I’m happy with the job but I would prefer a more personal approach. I had a few nervous days before the service wondering if I’d been conned, but it all turned out ok.
It's pretty good.
Cleaning was up to mark and job was perfect. I didn't get complain from my Inspector. I am pretty happy with the services and my overall experience with the fantastic services was awesome
The reviewer stated that an incentive was offered for this review
Oven and Bar B Q clean
Good outcome. Service was a bit disruptive as it took 3 hours and took over the kitchen. Cheaper than other service providers I have used so overall good value for money
Did a great job with the cleaning of my couch and chairs which were quite dirty. Polite and friendly service. I have no hesitation in procuring this company for future cleaning requirements.
Friendly and rectified problems in the end
Boys appeared to do a good job, as the floors were steam cleaned we could not look properly. But when I booked they said if it did not pass inspection they would be back immediately to rectify. Since then they inspected the property and gave me a list of things that were not completed. After a number of attempts they finally got back to me and was quick to come back and rectify any issues that were communicated. 2nd time I got the thumbs up which was really great. I went from being really happy, to frustrated and angry to happy again. We got there in the end so thank you.
End of lease cleaning
The team of two from Fantastic were very thorough in their work. They took care with the special tasks I gave them and the end result was all I could ask for. The outcome was that I had no trouble getting my bond back.
Fair clean, however forgot a window, and didn't get a bird poop off of another. I also asked for external clean only and found halfway through they were doing inside and outside. Other Windows were clean.
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
prices for cleaning ovens?
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
We're looking forward to hearing from you!
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