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Fast and so thorough!
Having my oven and rangehood cleaned by Fantastic was nothing short of just that! Fantastic! Thorough, efficient abd great service. I would highly recommend! The prices were reasonable and the consultant was on time.
Fantastic job. My oven is as good as new!
So very friendly. Explained what he was going to do and how. This is the one job I cannot do! Love the fact that no chemical smells hanging around, and I can use my oven straight away. Thanks so much, highly recommend
Customer service resolved the initial unsatisfactory carpet cleaning
Time for carpet cleaning was shifted from morning to end of the day. The cleaner spent 20 mins to clean a 2 bedroom apartment. There was no visual difference after this.
Customer service took a day to review this and scheduled another carpet cleaning 2 days after the first appointment. The second carpet cleaner did a great job.
Very thorough cleaning, took longer than expected but they were very careful to ensure no area was missed. Only a little scratch on our window frame but they were very apologetic and offered to fix if it however we still got our bond back with no issues. Very happy with the service!
Job done to satisfaction but not great attention to detail
I wasn't updated on when the person would arrive. Upon arrival, I had to convince them to wear a mask. Once here, the job was done to satisfaction but precautions were not taken. Eg. putting a drop sheet on the floor beneath the oven.
Great job, misleading quote.
The pair who cleaned our place did a great job, no complaints. The reason I gave 4 stars not 5 was because the job was re-priced significantly on arrival to nearly twice the original quote. I would recommend a site visit for an accurate quote upfront.
Good customer service
I had gardening services booked for 2 hours for weeding. The gardner who came, after much unpleasant conversation overcharged me ridiculously on green waste removal. Fantastic customer service was helpful in addressing the issue and the matter was resolved. Although the Gardner in particular who was allocated to my job was rude and the whole situation was unpleasant, in the end I am satisfied, as customer services personnel was helpful and attentive in resolving the issue.
Good Service with Fantastic Customer Service
Availed Tile and Grout cleaning job. cleaners were prompt on time and did a good job , had some issues with the price charged , but Customer Service came to my rescue and resolved the issue.
- VIC, Melbourne - Handyman
Got stood up AGAIN!
This is the second time I booked a service from this company, here is how it went the first time(tldr: no one showed up):
After I posted that review a representative reached out to make amends and gave a $50 voucher so decided to give them a second chance - oh boy was I wrong.
I booked a plumbing service and at the time of the appointment no plumber showed up - not even a call/message to just say don't bother waiting (exactly what happened on first booked cleaning s...ervice). I called the hotline but the guy feels like he is used to the no show situation with a half hearted 'oh interesting' comment and proceeded putting 'notes' but cannot explain what happened or process a refund. One thing they do well is the speed they charged you when booking the service - the moment I answered 'card' when they asked the question how I would like to pay (details saved from my previous booking) boom I am charged. Very efficient!! In summary, if you value your time please look elsewhere.
The guys did a great job and worked with me on key areas. Did unfortunately leave a couple of marks on walls bit they were easy to get out myself.
The reviewer stated that an incentive was offered for this review
Carpet cleaned well, but scuff marks left on walls
Did a good job of cleaning the carpet, but left a lot of scuff marks and scratches around the base board due to the heavy metal hose that was slammed into the wall as he was cleaning.
Very good standard of work.
Your rep was punctual and courteous and did a good job of cleaning our carpet. He commented on the very good way we have kept the carpet which is now 19 years old.
Love someone else doing the jobs I hate
Cleaners were polite and oven is looking great. They communicated well when running late. I had 2 hours of kitchen cleaning booked as well and they managed to get quite a bit done.
Good cleaning company
Good cleaning company, however could do better. They missed cleaning some of the drawers and the walls. Lacks attention to detail but overall good service provided and came on time.
Great followup and communication
Service supplied and follow up to our initial concerns (minor) has been great. We are happy to recommend this cleaning service to others. Communication by management has helped us receive the service we are seeking.
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few que...stions before being able to provide an accurate quote.
prices for cleaning ovens?
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote. ...Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us. We're looking forward to hearing from you! Kind regards, Fantastic Cleaners
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