30 photos
Fantastic Services
4.0 from 1,187 reviews · View Statistics
Listing monitored by Fantastic Services

Reviews

  • Rates and Fees
    1.7 (26)
  • Job Satisfaction
    1.8 (29)
  • Timeliness
    1.9 (32)
  • Customer Service
    2.2 (6)
  • Transparency
    4.0 (2)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Bad, unfinished service.

published
Rates and Fees
1/5
Job Satisfaction
2/5
Fantastic Services
Mike D.Fantastic Services

Totally Unreliable

published

We booked this "fantastic" company months out for an end of lease clean. They cancelled a week out due to "annual leave request from our team". Very frustrating to find a new cleaner so close to our move out date.

Incentivised Review No
Rye
RyeGreater Melbourne (Inner), VIC

No regard to customer’s time

published

Cleaners did not arrive. I had to call to find out that they will not be able to do the service. Wasted the day and had to pay extra to my rent cause I had to extend my stay so I can accomodate their next available schedule.

The cleaners are ok but one of them was on the phone for almost the entire time they are cleaning.

Rates and Fees
3/5
Job Satisfaction
3/5

A learning experience for the household

published

Operator arrived in plenty of time and executed his tasks well. He pointed out the procedures he was taking so we could understand them. He also recommended things we could do in the future to avoid a repeat of the problem.

Job Satisfaction
4/5
Timeliness
4/5
Fantastic Services
Aiden M.Fantastic Services
Services

Find out how Fantastic Services compares to other Services

Know better, choose better.

Compare all
Suze W.
Suze W.Perth, WA

Terrible Cleaners - Avoid!!!

published

Tried to change the time three times.
Told me I had my booking wrong
Was there cleaning for a total of 23 minutes and 15 hours later my carpets are still sopping wet.
Atrocious. Do not use.

Incentivised Review No

AVOID!! Cost me bond! Place was filthy! And they refused to fix it.

published

The worst clean I have ever seen and their customer service is appalling. Staff lied and went back ok their offer of fixing it.

Floor, shower, cupboards, walls all filthy!

Rates and Fees
1/5
Job Satisfaction
1/5
MICHAEL KAISSIS
MICHAEL KAISSISSydney, NSW

Worst Ever! Totally Unreliable

published

First they moved my appointment which meant I had to change my work schedule, then they cancelled an hour before the rescheduled appointment. It was an end of lease clean. This company cannot be trusted. They are unreliable.

Rates and Fees
1/5
Job Satisfaction
1/5
Fantastic Services
Mike D.Fantastic Services

Absolutely horrendous service

published
Rates and Fees
1/5
Timeliness
1/5
Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Mandy
MandyPerth, WA

Not even a first Clean!

published

I booked for a number of Spring Cleaning Services. Could only get a booking after 3 weeks (which I did book), I also joined the membership club. I had to reschedule my clean and could only get it scheduled for another 3 weeks! Two days before my appointment, Fantastic have told me that I will need to wait another 5 weeks to get my place cleaned!!!! Outrageous! I have obviously cancelled and requested my membership payment to be refunded. Very disappointed as I have now waited 5 weeks for my spring clean and now have to find another provider.

Rates and Fees
1/5
Job Satisfaction
1/5
Mandy
Mandy

Following this review, Fantastic Services was very apologetic and have offered me a cancellation fee rebate. I appreciate their gesture and hope that this does not happen to other clients. Thank you Fantastic Services

Fantastic Services
Mike D.Fantastic Services
Services

Find out how Fantastic Services compares to other Services

Know better, choose better.

Compare all
James
JamesVictoria
  • 32 reviews
  • 22 likes

Poor communication

published

I'm not able get through to them on the phone. The message says to use the app and then hangs up on me. Booking system is not great either. Changes don't get processed quickly and they often cancel on you at short notice.

Rates and Fees
3/5
Job Satisfaction
3/5
Fantastic Services
Mike D.Fantastic Services
James
James

Hey Mike. It’s just a generic question. When you call the main number, I find it impossible to get through to a human. Can you provide some instructions here on how to do so for the benefit of anyone who is having the same issue?

Renato
RenatoGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

They have damaged our oven

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Rates and Fees
1/5
Job Satisfaction
1/5
Fantastic Services
Mike D.Fantastic Services
Sam
SamGreater Melbourne (Outer), VIC

Terrible experience, disappointment and no bond refund guarantee

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +4Thumbnail
Rates and Fees
1/5
Job Satisfaction
1/5
Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Services

Find out how Fantastic Services compares to other Services

Know better, choose better.

Compare all
Kiannie B
Kiannie B Greater Melbourne (Metropolitan), VIC

Dishonest company, difficult to trust them when they work within your home - new management recently?

published
Rates and Fees
1/5
Job Satisfaction
1/5

Great job!

published

The guys did a great job and worked with me on key areas. Did unfortunately leave a couple of marks on walls bit they were easy to get out myself.

Rates and Fees
5/5
Job Satisfaction
4/5
Timeliness
5/5
Fantastic Services
Mike D.Fantastic Services
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Melbourne customer
Melbourne customer Greater Melbourne (Inner), VIC

Please ask for Shah

published

Booking process was average at best however if you use fantastic cleaning ask for Shah.
He was polite, on time and took pride in his work. Went the extra mile
Fantastic cleaning average but Shah is great and I would highly recommend him.

Rates and Fees
2/5
Job Satisfaction
5/5
Fantastic Services
Aiden M.Fantastic Services
Page 1 of 10

Questions & Answers

Laura
Lauraasked
NSW, Sydney - Cleaning

I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302

No answers
Littleflower A.
Littleflower A.asked
WA, Perth - Cleaning

Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.

2 answers
Fantastic Services
Mike D.Fantastic Services

Dear Littleflower A.,

Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480

Kind Regards,
Fantastic Services

Littleflower A.
Littleflower A.

Littlefangel@yahoo.com.au

Tizzy
Tizzyasked
Fantastic Services

prices for cleaning ovens?

1 answer
Fantastic Services
Aiden M.Fantastic Services

Dear Tizzy,

Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.

We're looking forward to hearing from you!

Kind regards,
Fantastic Cleaners

See all Fantastic Services questions

Get an answer from our members and Fantastic Services representatives

Fantastic Services

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.