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Fantastic Services

Fantastic Services (page 2 of 7)

NSW, VIC, WA, Perth, etc...
4.0 from 1,170 reviews · View Statistics
Listing monitored by Fantastic Services

Reviews

  • Rates and Fees
    3.5 (2)
  • Job Satisfaction
    4.7 (3)
  • Timeliness
    4.0 (3)
  • Customer Service
    5.0 (1)
  • Transparency
    4.0 (1)
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Reviewer Photos & Videos

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End of lease cleaning

published

The team of two from Fantastic were very thorough in their work. They took care with the special tasks I gave them and the end result was all I could ask for. The outcome was that I had no trouble getting my bond back.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services

Fair clean

published

Fair clean, however forgot a window, and didn't get a bird poop off of another. I also asked for external clean only and found halfway through they were doing inside and outside. Other Windows were clean.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Robert
RobertPerth, WA

Had my issue resolved

published

I was initially unhappy with the cleaning done by this company but management were good and responsive and gave me a partial refund. I was impressed by this. So I am giving 4 stars.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Robert
Robert

Yes I will give Fantastic another go when I next need a cleaner.

Fantastic Services
Mike D.Fantastic Services

Dear Rob,

That would be great! Thank you so much.

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Quick and professional.

published

Arrived on time, did a good job in a reasonable time and hopefully the birds problem is resolved now. I thought it would be cheaper, but that's not a big deal.

Job Satisfaction
Timeliness
Fantastic Services
Mike D.Fantastic Services
Gaye
GayeGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Honest feedback

published

Was a bit disappointed that the communication from my phone call to those who delivered the cleaning seemed to miss some details. I had ordered a thorough oven clean and discussed the system that sounded great - industrial cleaning sort of thing-what I got was a hand-cleaned oven, which was well done but not what I was expecting. Similarly, there did not seem to be an understanding that I was expecting a top to bottom clean, including windows inside and out. The result was that the clean was not as thorough as they rushed to get it all done. I would have willingly paid for more time if given the option to have a proper clean.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Gaye
Gaye

Thanks, the follow up clean was great.

Great Customer Service

published

Although we didnt have a smooth start to my experience with Fantastic Services, they went above and beyond with rectifying my complaint and I am very satisfied with the service I received.
Thank you

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
rowena.robinson26
rowena.robinson26Greater Melbourne (Metropolitan), VIC

Great carpet cleaning job!

published

Quick and easy carpet cleaning job. I liked how you can book online, got the carpet looking like new. I would definitely book with them again next time we move.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Thomas Vollmer
Thomas VollmerGreater Melbourne (Outer), VIC

Good overall

published

The operator did a good job on the carpet. Some minor points and misunderstandings were clarified in subsequent correspondence. I was initially annoyed at being asked to create an account in order to receive my invoice, however it turns out that clients have the option of receiving the invoice without creating an account, an account being useful for people who have an ongoing relationship with this company.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
faymega
faymegaGreater Melbourne (Metropolitan), VIC
  • 2 reviews

HAPPY - BUT !!!

published

Would have given 5 stars, cleaning all good, but have to tell cleaners what to do and where to clean.
Otherwise fairly happy with service this week! Was told by the cleaner to give 5 stars, as they said they did a good job, told I would go inside and check first before rating.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
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Very good clean throughout

published

Cleaners arrived on time and were very conscious with attention to detail. House was left extremely clean and smelled beautiful. Would definitely recommend to anyone else. Fantastic cleaners were fantastic.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Ahmad
Ahmad
  • 3 reviews

Over priced.

published

This was the first time I used Fantastic services. I wanted to have my leather lounge (2 three seaters and 1 chair) cleaned. They wanted $424 at first, but agreed to charge $350 if I become a member. They subcontracted the job to another cleaning service who had subcontracted again to another person. The cleaner who turned up spent one hour to wash the lounge and then used a shampoo. The lounge is cleaner than before but only marginally. I think $350 cash for a one hour job, something that I could easily do myself is not worth it.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services

Great service recovery by the management.

published

A follow up from my initial review. Previously, I had engaged steaming of carpet service with Fantastic Service. However, the cleaner did not turned up as arranged. Afterwards, I wrote in to the management and they were swift in responding to the situation. Customer recovery service was great. Keep it up.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services

good service

published

The contact person was helpful and informative. The technician was punctual and advisable. As a result, I would recommend it to other people. Its prices, however, are relatively high. It would be great if it could discount or make it comparable to its competitors.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Kym
KymGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Unimpressed

published

Disappointed in the service due to shower tiles & frame not being cleaned. Bathroom basin had evident toothpaste left on the basin. I had to reclean my shower as this wasn’t done with the appropriate cleaning products & utensils.
Dust was left on window ledges

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
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Richard
RichardMelbourne
  • 2 reviews

Extremely Good, very happy and friendly service.

published

Very pleased to recommend my cleaning service. Amazed to see the house can be made so clean in just an hour! Thank you for your assistance with the cleaning up.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
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Sarah
SarahSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Not a spring clean

published
Incentivised Review No
Sarah
Sarah

Shortly after posting this review I received a call from Fantastic Services. The representative I spoke with was professional and courteous, and the issue has now been similarly resolved. For this reason I have adjusted my rating to 3/5.

Fantastic Services
Mike D.Fantastic Services
Trish
TrishGreater Melbourne (Inner), VIC

What a positive experience

published

I had an external door which would not lock, so I needed to have it fixed urgently. To my delight they arrived at my door within about two hours of booking the job. Medad and his assistant were polite and very easy to work with, efficient and did a really good job of fixing the door and kept me informed of their progress, nothing was too much trouble. I'll definitely be using this company again and based on my experience would highly recommend them.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services

Problems with the cleaning service were handled well by management.

published
Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Sam
SamSydney, NSW

Abrupt $400 price increase on day of clean!

published
Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Naresh
Naresh
  • 6 reviews

Very professional and reasonable

published

Can't expect more from a Handyman and for the price being paid. I would suggest the client to send them the pictures and clearly describe upfront on what is being expected.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
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Mainly good, some things were done exceptionally well, others left things to be desired

published

Overall: Good for the most part, no major dramas or anything left completely unattended to

Good: Showers and sink were done incredibly well

Bad: Lots of streaks everywhere..most mirror surfaces and back splashes, see photo for example

  • Thumbnail
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Fantastic Services
Mike D.Fantastic Services
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KJW
KJWGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great for last minute assistance

published

This service is fantastic for last minute help if you just cant get on top of things.
I can see the value in regular cleans as the cleaners would get used to your property and they way you like things.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
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Was really efficient, clean results

published

Had steam cleaning and oven cleaning. Cleaners were slightly late, but they were very efficient and professional, outstanding results. Managed to remove a stain on our carpet. Thanks! Would recommend.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Alexandra Jeffries
Alexandra JeffriesGreater Melbourne (Inner), VIC
  • 3 reviews

Second review after a bad first one...

published

I wrote a bad review about a couch cleaning about a month ago... after I wrote that I was cobtacted by customer service and they did a great job at understanding my issue and organising for another clean to take place.
The guy they sent, John, was incredible. He told us we were right and an absolutely terrible job had been done by the original guy. He also told the people back at the office how unacceptable it was which I really appreciated. The couch is now super clean and John did a great job. Bella at customer service was great as well.
I would give John 5 stars but I still only give Fantastic 3 because of how difficult it was to get the job done properly in the first place.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services

Cleaning was 5/5 but had booking issues

published

The cleaning was excellent.

However, despite booking 3 weeks ahead of time, I was told 24 hours before the booking that I needed to reschedule because the cleaners don't work past 2pm. Why did the website let me book it then? By then it was too late for me to rearrange my life and I told them they couldn't come earlier. They said they would call me back but didn't call. I ended up scambling around the morning of the booking trying to find someone on the phone to tell me what time they were coming. Unnecessary stress.

Incentivised Review No
Fantastic Services
Mike D.Fantastic Services
Page 2 of 7

Questions & Answers

Laura
Lauraasked
NSW, Sydney - Cleaning

I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302

No answers
Littleflower A.
Littleflower A.asked
WA, Perth - Cleaning

Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.

2 answers
Fantastic Services
Mike D.Fantastic Services

Dear Littleflower A.,

Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480

Kind Regards,
Fantastic Services

Littleflower A.
Littleflower A.

Littlefangel@yahoo.com.au

Tizzy
Tizzyasked
Fantastic Services

prices for cleaning ovens?

1 answer
Fantastic Services
Aiden M.Fantastic Services

Dear Tizzy,

Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.

We're looking forward to hearing from you!

Kind regards,
Fantastic Cleaners

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