Reviewer Photos & Videos
First time traveller
Fastcover was the easiest to read and understand policies. There was prompt return answers to my questions, Jessica was very helpful. I will use again and highly recommend fastcover. Happy!!
- Travel Insurance - Comprehensive
- Verified customer
Outstanding customer service
I am in the process of making a claim and have had a few issues. Margretta and Nathalie from the emergency response team have been incredible with their care and support during my process of making a claim. They have called me numerous times and even checked in on how I was going to see if I needed extra assistance. They have helped me through almost every stage of the claim, everything has been explained clearly and efficiently. They ensured that I understood all the correct documents and procedures I needed to take in order to make this proce...ss as smooth as possible. Their response time is almost immediate and their friendliness and patience is second to none. I have nothing but positive things to say about my entire customer service experience with fast cover.. its been some of the best service I've ever received. Credit to the whole team at fast cover as they have all been fantastic, I will most certainly be purchasing again for my next trip and recommend you do the same.
Easy, affordable, great!
So far so good. Easy buying process. Very competitive price. Have not made a claim so I can’t comment on that side of it. This is my first time buying travel insurance and I spent a lot of time researching different options. I always came back to Fast Cover.
Peace of mind
My sister in law and I have used fast cover for all our travels, it is easy to obtain without all the fuss, at our age we just need something we can understand.
We have never had to make a claim and hope we never have to, just to know it’s there if we had too.
Went to a number of sites to get quotes and this one won me over for its ease of use, good explanations, elegant web design. Chose to run with them on that basis after frustrations having to ring others to ask questions to clarify because their websites weren’t clear enough. The quote was very competitive also.
Looks like the perfect cover for my trip to Europe with my friends
The value of the claim was fair, the cover seems to be thorough and suits my trip perfectly, I haven’t used this company before however I have heard good things about it which made it an easy decision when booking travel insurance
Great value with good cover
This is my second time taking travel insurance. Value for comprehensive cover is affortable which covered the whole family of 4. Easy to understand policy. Great service and would recommend others.
Fast Cover is quick, easy to understand the options, and always good value.
The website is very intuitive, making it very easy to understand the various options. I've used Fast Cover a number of times because of its ease and value. I still compare other insurance company rates and value, and still come back to Fast Cover.
For a piece of mind for my overseas trips. I think I used a couple of times and have not made any claim as I did not use the insurance why I was overseas
Excellent cover for a competitive premium.
First time needing long term travel insurance and as I am an insurance broker I searched the market for not only the best price but for the best cover.
Fast Cover Travel came out on top. Its easy to obtain a quote and covert it to a policy.
I read the entire policy wording to ensure the coverage was competitive which it is. The only thing that would be good to have added is the rental vehicle excess waiver. However if you aren't planning to hire a car then the premium saving is good. The policy wording is easier to read however this could be be...
look at the fine print
I thought my cover started on the day I paid my subscription and my policy covered me for unforseen incidents before I started on my trip the company partially paid for my medical bill on the ship however did not include my first medical account after the accident I feel that wording of the policy was misleading as I would have paid the extra to cover accidents.
Perfect, Easy and awesome
i found the policy to be of great value compared with other companies with similiar details, will be using again for sure!! I am hoping to not have to use this policy, but i feel safe knowing that fast cover has mine and my family's back!! thank you
Planned quick trip chaperoning.
Policy was good value.
Setting up Policy was easy and simple.
This is my first Policy with this company as with the current health warning implied.
Have travel every year at least once, normally use Card Insurances which I have never made a claim.
Insurance is just a surety of that possibility.
For a 10 day overseas holiday this is perfect
I have used Fast Cover many times, The online application is very user friendly and only takes 5 minutes to complete
For my needs it is perfect valu
Thanks to God I have never had to make a claim but I am certain it would be actioned speedily
Quick & easy
Was quick & easy to set up, competitive prices and I had a couple of years back a claim & it was easy & quick to resolve. Can't ask for more. Recommend to everybody
Overall A Great Experience With Minor Bumps
Overall i had a great experience when claiming while hospitalised in India. Staff went above and beyond to assist me in my time of need. There were a couple of very minor hiccups when I got home trying to claim for additional expenses, however these were rectified relatively quickly.
This the second time that I have used Fast Cover. I did not have cause to make a claim on my first policy but the cost was very acceptable for an 80+. However, the increase in cost for the second policy, whilst cheaper than competitive companies, was somewhat more than I expected. I will very likely use this company again.
Fast, easy, it’s got everything I need!
I’ve used fastcover a number of times now. They cover everything I need at a great price and it’s easy and fast to get a quote. I haven’t needed to make a claim yet but so far my experience has been only positive.
Fast Cover Travel Insurance -- You're the Best!!!
Normally, we are very healthy senior citizens (age 67 and 68) and very seldom require medical attention. We considered not even purchasing travel insurance before our trip but are so happy we did.
While visiting the USA my wife fell in our daughter’s home. She experienced numbness and burning pain in her hip and back. This began visits to a chiropractor, physical therapists, doctors, massage therapists and having MRIs, X-rays and cortisone injections. She was able to recover to a state of 95% pain free so that we could return to Australia. It ...was very distressing for us to go through this medical dilemma while visiting our children and family. We were also forced to visit medical clinics on several occasions to treat upper respiratory/sinus infections we contracted. Through all of this, Fast Cover Insurance was faithful to communicate with us, process our reports and receipts and reimburse us for all our expenses. We want to send a “well done” to everyone we worked with during this time, and we highly recommend Fast Cover Travel to anyone traveling overseas. In our phone interactions with the medical team, claims and receptionists working for Fast Cover, we always found them to be warm, friendly and courteous. Thanks once again for a job well done. Sincerely, Bruce and Lona Bigelow
Great insurance offered
Easy to set up policy online without hassle and policy offers all the cover I will need for our upcoming cruise. Hoping I don't need to make any claim but there for peace of mind.
Questions & Answers
I'm trying to take out travel insurance for me and my girlfriend and was happy to find that you're offering travel insurance for couples on your website. I proceeded to put in the details to get a quote. Then, in the policy summary before payment, it explicitly states that only 1 adult traveller is covered. There's also no option to add another person. What's the purpose of a couples insurance if it only covers 1 person?
So, if you can't even get your products and sales process right, how can I trust you're getting anything right when I actually have to make a claim?
Fast Cover T.Fast Cover Travel Insurance
Hi Simon, thanks for your feedback. I'm sorry you have not had a great purchasing experience. Our website is normally very user-friendly and an easy buy process to obtain one of our policies. We get loads of great positive feedback about it all the time. I'd really like to take a look at your quote, to see what went wrong, and would be most happy to help you with your policy purchase over the phone. I'll even throw in a discount for your trouble!
Feel free to call on Monday and ask to speak to me directly.
Traveller Services Team Manager
1300 409 322
Thanks for your offer! Luckily 1Cover had a similar policy and their checkout process worked fine. So we’re covered now.
couldiget a quote please as was unable to put several destination
fly to London then to Italy for 8 day cruise then ona train to Zurich and back on train to dusseldorf fly from there home through London and then hong kong and home myhusband is 75 and iam59 years old can youplease help with a quote
Fast Cover T.Fast Cover Travel Insurance
Thank you for your enquiry!
Please email us directly at firstname.lastname@example.org and we will be more than happy to assist you with a quote for your next trip :)
Will I get a policy sent to me
Fast Cover T.Fast Cover Travel Insurance
Hi Mark, thanks for letting us know. Sometimes our policy emails end up in peoples Junk or Spam inbox, however I have resent your policy certificate to the email address on your policy. Please reach out to us again if you are having continued problems. You can also view or download a copy of your certificate at any time by logging into our website: https://fastcover.com.au/your-policy/login. If you have any further questions please don't hesitate to contact us! Happy travelling!
Kind regards, Margretta
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