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Reviews

Review distribution

5 star
631
4 star
192
3 star
20
2 star
8
1 star
44

Terri

TerriSoutheast, SA

Well done against competitors

published

Good value. Easy to set up. Haven't needed to make a claim yet. Hope I don't need to but seemed the best option at the time of my research. Hoping every thing will go smoothly.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea) and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Terri, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta


Gaz

GazPerth, WA

Peace of mind !

published

Have used a few times and very good coverage and easy to understand ! Only reason I have not given an excellent rating is I have not had to make a claim as yet !

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Gaz, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you. Kind regards, Margretta

Real Mr Bear

Real Mr BearSydney, NSW

  • 4 reviews
  • 1 like

need insurance !

published

policy covered all i needed.but buying on a comparison site is cheaper than buying directly from product site or prompts to buy now from email.marketing!, ask for a price match at least.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
4 comments
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Real Mr Bear
Real Mr Bear

Its nice to know this now after 10-12 purchases of full price travel insurance ,,great work??

Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Easy and comprehensive.

published

This policy covers all my items and medical for a brilliant price. The site is easy to use and the policy is written so that everything is easy to understand.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Catherine, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta


Jeff v

Jeff vVictoria

Tavel insurance made easy

published

1st time using Tavel insurance company other than our bank found it excellent and easy will use them again great value and to deal with made a mistake one phone call and all fixed

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Jeff, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta


Ally

AllyNewborough

  • 2 reviews

Exactly what we required

published

Policy Clear and explicit and not overpriced. Covered what we required. Easy process. Never used this company before but will in future. Haven't taken the trip yet but will advise further after the event. Thank you

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Ally, Thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you & your family. Kind regards, Margretta


Norman  McPherson

Norman McPhersonGoulburn Valley, VIC

  • 2 reviews

excellent response to claim and no fuss settlement as well as reasonable premiums. will always use from now on

published

Very good value
Easy to set up and understand documentation with all options clearly set out
Our only claim settled within one week' without argument
Am already insured for trip to Philippines and will continue to use Fast Cover for all future travel

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateJuly 2018
Claim ApprovedYes
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Brent Sexton

Brent SextonPerth, WA

Great cover - wouldn't go away without it

published

Great value - very easy to set up. Claim on last trip - fill claim in online, submit it - within a week or two the money is in the bank. So easy, so efficient, so fast.
I have used Fastcover three times now and will continue to use them. Have policy already set up for November.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Adele

AdeleSouth East Queensland, QLD

Good Customer Service

published

Haven't done the trip yet but getting the insurance was good in that Fast Insurance did not impose a limit of taking out the insurance six months prior to travel.

Insurance Cover For:Adult and Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Adele, thanks for the positive review about how fast & simple our travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you. Kind regards, Margretta

Lauren

LaurenSouthwest, VIC

Quick payment

published

I didn’t get back full amount that I spent, I spent $296 and got back $83.50, but I got back money very quickly. It is worth doing the insurance, thanks

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical and Other
Claim ApprovedYes
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Dev

DevSydney, NSW

  • 3 reviews

Policy is good value. Easy to setup.

published

Tried calling Customer support during work hours. Really prompt. I have used Fast Travel insurance for multiple trips in the past. Thankfully, I haven't felt the need till date to lodge a claim. So no comments there.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Bijal M.

Bijal M.Greater Melbourne (Outer), VIC

Great service

published

Not claimed anything. I called centre and received excellent service. Had cover with them before and really competitive rates.

Also good reviews on finder.com. Online process is very user friendly.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Bijal, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you. Kind regards, Margretta


Ryan

RyanPerth, WA

  • 2 reviews
  • 2 likes

Will always use fastcover!

published

With myself and my partner planning to be overseas for 18 months we didnt take the task of choosing travel insurance lightly. We searched high and low to find the best one. Obviously we settled on FastCover, and weren't we glad we did! We did need to make a few claims in this time and everything about them were straight forward and easy. We needed to make claims on medical expenses, stolen goods and car hire excess with no issue. Communication was excellent. One huge prerequisite was that we were covered up to 6000m due to a couple of treks that we did so we were glad that fastcover had the adventure add on. To top it off the price was very competitive, by no means the cheapest we came across but you do pay for quality.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAfrica, Europe, North America (inc. Hawaii) and South America
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess, Lost/Stolen Property and Medical
Claim Resolution Time2-4 weeks
Claim DateNovember 2018
Claim ApprovedYes
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Affordable travel insurance

published

I obtained several travel insurance quotes from different companies and Fast Cover was by far the cheapest. When I phoned them the call was answered very quickly and staff were super friendly and helpful. When I went ahead and booked online, the process was very easy. Would rate as 5-stars up until this point but have only given 4 because I haven’t yet travelled or had to make a claim to know how they handle the claims process.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Megan, thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you! Kind regards, Margretta

Oso

Oso

  • 2 reviews

Great product overall!

published

Good value and easy process from start to the end. It's my first time using them, and with the level of service, we'll definitely come back for our next trip!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance
Kelly

KellyGreater Melbourne (Outer), VIC

Have just gotten the best price for a comprehensive travel insurance for our next holiday. A must have when travelling!

published

Easy to get a quote and the best price on the market. I’ve used this insurance in the past for my boss when she went overseas and will continue to use it in the future.

Value for Money
Transparency
Insurance Cover For:Adult and Child
DestinationSouth America
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Kelly, Thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you. Kind regards, Margretta


Mish

MishSydney Surrounds, NSW

Great product.

published

The purchase of this product could not be easier. Very impressed. Easy to set up and best value for money. We have used this product once before and had no issues.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Teenager
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Mish, Thanks for the positive review about how fast & simple our family travel insurance is. Remember you'll receive a loyalty discount next time you travel. Happy & safe travels to you. Kind regards, Margretta


Due to past experience I am using Fast Cover Travel Insurance once again.

published

Good value and easy to set up.
Ours was not a straight forward claim but after Fast Cover was satisfied with all their queries, the claim was resolved within a satisfactory time frame.
I have used Fast Cover Travel Insursnce once before and due to my experience with that claim, I am using them again on my trip overseas next year.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

World traveller

World travellerMetropolitan Adelaide, SA

  • 3 reviews
  • 1 like

Is a must when traveling!

published

Easy to set up on line.
I think this is a Good Value policy.
Have used this company several times for our travel to the U.K. and Europe.
Luckily never had to claim anything yet.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Ease of taking out Policy

published

I have used Fastcover a few times and find taking out a policy is very ‘no fuss’. I have never made a claim so cannot comment on that and I hope that I don’t need to.

Value for Money
Transparency
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Page 2 of 45

Questions & Answers

Catherine G.

Catherine G.asked

We are trekking to Machu Picchu this year on an organised trek. Does Fast Cover travel cover altitudes of up to 4600 metres and evacuation?

2 answers
Anje C
Anje C

They do up to a certain altitude and provided no climbing equipment is used. Machu Picchu is definitely covered. This info is explained on tge fastcover website in the PDS

Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Catherine,

Thank you for your question! We sure do :).

To be covered for trekking at altitudes of 3000metres to 6000metres (not higher) but only where specialist climbing equipment is not required. You will need to add on the Adventure Pack to either a Comprehensive or a Standard Saver policy.

I hope that helps!

Kind regards,
Margretta


Dawn

Dawnasked

Is the River Cruise in Europe(Budapest to Amsterdam) classified as a cruise or just Ocean cruises

3 answers
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Dawn,

Thank you for your message!

The easiest way to know whether your river cruise is considered a 'cruise' which you will need travel insurance for is whether your cruise has a medical team on board. If your river cruise has a medical team on board then you will need to choose the cruise option for your trip. If there is no medical team then you do not need to specify cruise on your quote :).

I hope that helps!

Kind regards,
Margretta

Dawn
Dawn

Thank you Margretta. That clarifies my question clearly

Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Dawn,

Not a problem :).

I hope you enjoy your trip!

Kind regards,
Margretta


cavalierskye

cavalierskyeasked

3 months ago I hurt my back at work as a volunteer with Red Cross. Had scan and having physio and all going well but not sure how this will effect my travel insurance policy.

1 answer
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Cavalierskye, thanks for your enquiry.

Our policies cover a list of 43 Pre-Existing Medical Conditions which you view here: https://fastcover.com.au/what-we-cover/pre-existing-medical-conditions

If you have a condition that is outside of this list, you would not be covered for any claims related to that particular condition. In the context of travel insurance, your back injury is considered a pre-existing condition and unfortunately it is something that is NOT covered under the insurance policy. However, you can still take out the policy with us and you would still receive medical benefits for claims that are unrelated to the pre-existing medical condition.

If you have any further questions, please don't hesitate to contact us.

Kind regards,
Lindy


Get an answer from our members and Fast Cover Travel Insurance representatives

Details

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CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 1300 409 3221300 409 3221300 409 3221300 409 3221300 409 3221300 409 322
Email Address info@fastcover.com.auinfo@fastcover.com.auinfo@fastcover.com.auinfo@fastcover.com.auinfo@fastcover.com.auinfo@fastcover.com.au
24-Hour Phone Contact YesYesYesYesYesYes
Online Live Chat YesYesYesYesYesYes
UnderwriterHollardHollardHollardHollardHollardHollard
Maximum Age Covered 89 years old89 years old89 years old69 years old64 years old89 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimitedUnlimitedNot Included
Accidental Death$25,000Not IncludedNot Included$25,000$25,000$25,000
Emergency Dental$1,000$500$750$1,000$1,000Not Included
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks23 weeks23 weeks
Resumption of Journey $3,000Not Included$2,000$3,000$3,000$3,000
Hospital Cash Allowance$5,000Not IncludedNot Included$5,000$5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedNot Included
Loss of Income$10,400 (Max $400 per week up to 26 weeks)Not IncludedNot Included$10,400 (Max $400 per week up to 26 weeks)$10,400 (Max $400 per week up to 26 weeks)Not Included
Permanent Disability$50,000Not IncludedNot Included$50,000$25,000Not Included
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot Included$250$250Not Included
Delayed Luggage $750Not IncludedNot Included$750$750Not Included
Credit Card Fraud$5,000 (combined with Travel Documents cover)Not Included$2,000 (combined with Travel Documents cover)$5,000 (combined with Travel Documents cover)$5,000 (combined with Travel Documents cover)Not Included
Travel Documents / Passport $5,000 (combined with Credit Card cover)Not Included$2,000 (combined with Credit Card cover)$5,000 (combined with Credit Card cover)$5,000 (combined with Credit Card cover)Not Included
Maximum Single Item Limit $3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)
Luggage & Personal Effects $15,000Optional up to $2,000$5,000$15,000$15,000$7,500
Ancillary
Personal Liability $5,000,000$1,000,000$2,500,000$5,000,000$5,000,000$5,000,000
Rental Vehicle Excess Optional, up to $8,000Not IncludedOptional, up to $8,000Optional, up to $8,000Optional, up to $8,000$5,000
Motorbike / Moped Coverage Included up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraNot IncludedOptional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiNot IncludedNot IncludedNot IncludedIncludedNot IncludedNot Included

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