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Fast Cover Travel Insurance

Fast Cover Travel Insurance (page 3 of 56)

Comprehensive, Basics, Standard Saver, etc...
4.5 from 1,115 reviews · View Statistics

Reviews

  • Value for Money
    4.5 (357)
  • Transparency
    4.5 (262)
  • Customer Service
    4.5 (314)
  • Claim Resolution Time
    • <1 week (26)
    • 1-2 weeks (38)
    • 2-4 weeks (31)
    • 1-2 months (12)
    • 3+ months (8)
  • Claim ApprovedYes (95) · No (16)
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Very unhappy customers

published

An error at a hospital causing serious problems somehow became a pre existing condition. A very long bow pulled here. It was akin to going to emergency with a sore toe. Staff cut off toe by mistake but insurance company say 'You had the sore toe in the first place'.A lot more serious in our case. Legitimate claim we believe. We can't travel and would have liked our $10,000.00 reimbursed. Patient still suffering and will be ongoing. Communication from company very poor. Had to chase them up constantly.

2 comments
Fast Cover Travel Insurance
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Sharknshar
Sharknshar

I have parerwork stating the hospital error. The HCCC are taking up our case the error was so serious. Nothing to do with a pre existing disease. I can be contacted on [Number Removed]
Sharyn

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Kassandre

KassandreCentral Queensland, QLD

Not too bad - needs work though

published
1 comment
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You would be naive or insane to travel without insurance. Fast over was fantastic after the first few hiccups.

published
1 comment
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Jessica R

Jessica RSydney, NSW

Worst cover I have ever had

published

Slow to respond, no help given at all especially during the recent circumstances not even minor help given. Disgusted with the service and will never recommend them to anyone after this.

1 comment
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Great customer service

published

The customer service was extremely helpful they were organised, super responsive and tried their best to help instead of providing generic responses. Would definitely recommend them and hope to use them again in the future :)

1 comment
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Peter

PeterSydney Surrounds, NSW

Great help at a difficult time

published

Good value when compared on compare the market website. We lodged a claim while in Peru last year and it was handle efficiently and professionally with compassion. We have used Fast Cover each year for our last 6 overseas trips. And we recommend it to our friends who travel.

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No help at all in emergency

published

No help in emergency situations , wouldn't cover anything as apparently everything is related to covid19 and they refuse to be supportive or helpfully.
Two years of international cover for nothing.
Wouldn't recommend

1 comment
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Naga G.

Naga G.South East Queensland, QLD

  • 2 reviews

This is perfect. Will go for it again.

published

The fast cover travel insurance was easy to purchase and also claim. The customer service was very good. I had unexpected travel plan diversions and the insurance was very helpful.

1 comment
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Olga K

Olga KSouth East Queensland, QLD

Great insurance - very recommended

published

The policy for 2 people was really good value, was very easy to make a claim because of friendly website even during the Corona Virus Pandemic. The customer service people was professional, friendly and understandable. Our claim was partly resolved up to 4 weeks.

1 comment
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Mark

MarkPerth, WA

  • 2 reviews

Never use FastCover.

published

Absolutely disgraceful not honouring comprehensive cover.We had no pilot to fly our aircraft and FastCover deems this as no excuse for a cancellation claim. Travel insurance is waste of money.

1 comment
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Angela

AngelaSouth East Queensland, QLD

Never Again

published

Absolutely useless with no assistance at all regarding COVID-19. Despite actually being overseas well before the pandemic was declared, I am gobsmacked at Fast Cover's lack of assistance. Never again.

1 comment
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Efficient, fair and empathetic.

published

Good value policies, I have used several times. Fast Cover were efficient, fair and empathetic when dealing with a claim. Online claims process was very clear and straightforward. I will use them again and would recommend them.

1 comment
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sue

sueSouth East Queensland, QLD

  • 2 reviews

Great response and service during a pandemic!

published

The policy was easy to set up. They all are. The real value of a policy is shown when trying to make a claim. I nearly didn't attempt to make a claim, as it was related to an early return to Australia due to the COVID pandemic. I was really impressed that Fast-cover quickly confirmed that they did not have to cover this situation. However, they would take all of the details and consider individual cases. The claim was settled very fairly and in a timely manner. Great service.

1 comment
Fast Cover Travel Insurance
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Hi Sue. Glad to hear you are home safe, and that we were to help you out during this very difficult time.
Thank you for taking the time to leave us a review, and we look forward to helping you when you travel next.
- Brooke

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Robert M.

Robert M.Central, SA

  • 2 reviews

a no fuss payout

published

This, my first travel claim was treated with delicacy and understanding by the claims officer and an amicable settlement was made by her well within the time stated origionally by her . I found her attitude comforting in a time of real upset to us.

1 comment
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Sam

SamSydney, NSW

Prompt processing of claim

published

Have always used Fast Cover for overseas travel insurance but had to claim for the first time this year due to my child being sick. Quite a bit of evidence was required but the online claims process was relatively straightforward, the team was prompt in getting back to me, outcome was in our favour. Thank you Fast Cover!

1 comment
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Worst insurance company!!!

published
1 comment
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Liz Johnson

Liz JohnsonFar North Queensland, QLD

  • 2 reviews

Adequate cover for my requirements

published

Good value policy for my requirements. Claim was responded to efficiently and with courtesy at all times. First time user but would use again if I could have accessed the frequent traveller option.

2 comments
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Liz Johnson
Liz Johnson

My pleasure

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Suzana Traikovski

Suzana TraikovskiGreater Melbourne (Inner), VIC

  • 4 reviews
  • 2 likes

No response

published

I took out insurance with FastCover on the recommendation of finder.com. Insurance premium paid in August 2019 to travel in August 2020. With the Covid19 situation that is now impossible. Have rung this insurer numerous times to cancel my policy and get a refund, have even emailed the resolutions department of the underwriter but no one can tell me what is happening with my paid premium. I was told that it had been put on hold and I asked for that to be confirmed in writing which has not happened as yet. Still don’t know if I can defer or get a refund, no one has emailed me with any details at all. I will certainly be taking further action if I don’t receive written confirmation.

3 comments
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Would Recommend

published

Would recommend this company hands down. I had absolutely no issues with them they were efficient, responsive and gave me my money back when I claimed. Making a claim with them was easy, although please be aware that they do ask for a lot of sufficient evidence and once I gave them all this evidence they happily refunded my claim which was for $4,500.

1 comment
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Hi Renee, Thanks for taking the time to leave a review. We're glad we were able help you by paying your $4500 claim. Kind regards, Craig

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Terry Potesta

Terry Potesta

  • 2 reviews

Call centre help

published

Had to defer due to the Covid 19 problem re travel - the lady taking my call was excellent and gave me the guidance I was seeking. I look forward to using the cover in, I hope, in the near future

1 comment
Fast Cover Travel Insurance
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Hi Terry, Thanks for taking the time to leave a review, it really is appreciated, especially in this extremely busy time for us. We look forward to booking in your new travel dates when we can all start travelling again. - Regards, Craig

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Page 3 of 56
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Questions & Answers

Bobe

Bobeasked

Travel Insurance - Domestic Plus

Can I get cover on a campervan rental?

No answers
Simon G.

Simon G.asked

Travel Insurance

I'm trying to take out travel insurance for me and my girlfriend and was happy to find that you're offering travel insurance for couples on your website. I proceeded to put in the details to get a quote. Then, in the policy summary before payment, it explicitly states that only 1 adult traveller is covered. There's also no option to add another person. What's the purpose of a couples insurance if it only covers 1 person?

So, if you can't even get your products and sales process right, how can I trust you're getting anything right when I actually have to make a claim?

5 answers
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Simon, thanks for your feedback. I'm sorry you have not had a great purchasing experience. Our website is normally very user-friendly and an easy buy process to obtain one of our policies. We get loads of great positive feedback about it all the time. I'd really like to take a look at your quote, to see what went wrong, and would be most happy to help you with your policy purchase over the phone. I'll even throw in a discount for your trouble!
Feel free to call on Monday and ask to speak to me directly.
Kind regards,
Tracey
Traveller Services Team Manager
1300 409 322

Simon G.
Simon G.

Thanks for your offer! Luckily 1Cover had a similar policy and their checkout process worked fine. So we’re covered now.

Michele
Michele

We are both covered and happy with the out come and have always used fast cover on our trips

wendy keen

wendy keenasked

Travel Insurance

couldiget a quote please as was unable to put several destination
fly to London then to Italy for 8 day cruise then ona train to Zurich and back on train to dusseldorf fly from there home through London and then hong kong and home myhusband is 75 and iam59 years old can youplease help with a quote

1 answer
Fast Cover Travel Insurance
Fast Cover T.Fast Cover Travel Insurance

Hi Wendy,

Thank you for your enquiry!
Please email us directly at info@fastcover.com.au and we will be more than happy to assist you with a quote for your next trip :)

Kind Regards,
Jessica

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Fast Cover Travel Insurance

Details

Compare all 6 Fast Cover Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterHollardHollardHollardHollard
Maximum Age Covered 89 years old89 years old89 years old69 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimited
Accidental Death$25,000Not IncludedNot Included$25,000
Emergency Dental$1,000$500$750$1,000
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks
Resumption of Journey $3,000Not Included$2,000$3,000
Hospital Cash Allowance$5,000Not IncludedNot Included$5,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimited
Loss of Income$10,400 (Max $400 per week up to 26 weeks)Not IncludedNot Included$10,400 (Max $400 per week up to 26 weeks)
Permanent Disability$50,000Not IncludedNot Included$50,000
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot Included$250
Delayed Luggage $750Not IncludedNot Included$750
Credit Card Fraud$5,000 (combined with Travel Documents cover)Not Included$2,000 (combined with Travel Documents cover)$5,000 (combined with Travel Documents cover)
Travel Documents / Passport $5,000 (combined with Credit Card cover)Not Included$2,000 (combined with Credit Card cover)$5,000 (combined with Credit Card cover)
Maximum Single Item Limit $3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)$3,000 (computer or camera), $1,000 (phone or tablet), $750 (all other items)
Luggage & Personal Effects $15,000Optional up to $2,000$5,000$15,000
Ancillary
Personal Liability $5,000,000$1,000,000$2,500,000$5,000,000
Rental Vehicle Excess Optional, up to $8,000Not IncludedOptional, up to $8,000Optional, up to $8,000
Motorbike / Moped Coverage Included up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50ccIncluded up to 50cc, optional for any vehicle over 50cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraNot IncludedOptional ExtraOptional Extra
Snow / SkiNot IncludedNot IncludedNot IncludedIncluded
Compare all 6 Fast Cover Travel Insurance

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