198 reviews
So disappointed- never again – I purchased a helium ‘Get Well Soon’ balloon pack, when delivered it was missing 1 foil balloon and the arrangement looks sparse and boring. Within a couple of hour the balloon were starting to go down. This was a gift to my baby grandson who had major surgery on Monday. I was hoping to brighten up his day. I could not of been more disappointed… Read more
when l received a photo from my daughter minutes after they were delivered. I was so excited for him to receive these only to be so angry that someone had not taken the time or effort to ensure the order was correct and fresh, an absolute waist of $80 and more so a waist of an opportunity to brighten a little boys day. Simply not good enough! I called the company immediately and was offered a refund for the missing balloon, really!? NEVER AGAIN FAST FLOWERS
Disappointing – Purchased flowers and organised delivery to restaurant over phone to make sure flowers arrived at the restaurant for my wife as we were celebrating our wedding anniversary. Disappointingly flowers never arrived.... Show details
Hi Brett - Thank you so much for getting in touch. … Read more (+3 replies)
Dead flowers after 2 days – I was gifted a box of flowers along with chocolates and a candle. Delivery was on Friday, the flowers were dead Monday. So disappointed.
Hi Rosalie, Thank you so much for taking the time to… Read more (+2 replies)
Reviews with attachments
Valentines day delivery a little stressful but good in the end – Pros: Quick and easy to order. Cons: The website has very few images of the products. I ordered a dozen long stem roses in a box to be delivered to my Fiance's workplace. I was apprehensive throughout the process and while their staff were efficient at contacting me, they stuck to the company's line of "we cannot guarantee delivery at a… Read more · 4
specific timeframe", when in reality I wanted assurances that the courier would use their common sense and deliver to a school within school hours. Ultimately that wasn't the problem. The disappointment came upon finding out the box was not as described - it was cheap white ribbon around the white box instead of black ribbon which should have made it pop, instead the packaging looked nondescript at best. Additionally, it had a sticker with "fast flowers" on the front which was garish and when I asked about the labelling, they said it was on there because I didn't pay for a "premium" greeting card. Then when it came to the actual flowers, what a shockingly terrible product. at least 3 of the dozen flowers had what looked like burnt or severely wilted petals https://ibb.co/WcqG684 I am beyond annoyed as I now realised I paid money to disappoint my fiance by making it seem like she was unimportant and that the gift was very last minute. So if that's what you're going for, you should definitely use fast flowers! ******** Edit: I have since had my issue resolved by their customer service with a replacement bouquet sent which was both vibrant and fresh. It is understood that this was a rogue supplier issue rather than the overall experience. Thank you for the effort to resolve this matter. My fiance was happy with the replacement bouquet and that is all I need to be happy.
Positive reviews
Flowers – We ordered these for a friend in NZ & husband had no idea of what to send so left it up to Fast Flowers....they were beautiful. The flowers arrived the following day which, considering it was close to Christmas, was fantastic. Our friend sent a photo of these very bright colourful flowers, so thank you Show 2 replies
AMAZING & EASY!!! – The flowers were vibrant,beautiful, elegant and even hand written card! Sent to my children's school for the staff & they loved them! I think the most impressive thing that stood out was they took the time to hand write on the card! THANK YOU! Show reply
Fantastic service and beautiful arrangement – Definitely be a customer from now on. Much better quality and service than other competitors. Flowers were displayed beautifully and price was very competitive A+++ Show reply
Negative reviews
Totally let down – Valentine's Flowers never turned up,delivery status delivered. Put on hold twice for half an hour till I hung up. Offered an apology and upgraded order and it never turned up Show details
Hi Darren, I am so sorry to hear of this… Read more
would not recommend terrible – I ordered online for a specific date, didn't on that day.... was a lot of back and forth with the company- when flowers were delivered the carnations were dead- not happy
Hi Amy, I am so sorry to hear of your… Read more
80 dollar flower box – Bought on Friday lunch.next day delivery..got delivered Monday lunchtime the flowers were half dead sent same bunch they packed Friday for sat delivery.. Never again ....90 dollars for a 20 dollar bunch.. Show details
Hi, I am really sorry that you've had a bad… Read more
Recent reviews
Poor Experience – I ordered roses.They arrived in poor condition and were dying on delivery. Replacement sent and these were in very poor condition. The leaves fell off immediately roses wilted terrible experience Show details
Hi Michael, I do apologise for the disappointment… Read more (+1 reply)
Flowers sent to wrong house – Ordered $80 worth of flowers. Delivered to the wrong house ruining the suprise for my partner. Had to walk the street to find them for her. When i rang them they used the excuse my address didnt exist. The best they could offer me is more flowers not a refund. Will not be using them again.
Hi Dylan, I'm so sorry to hear that your experience… Read more (+4 replies)
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Misleading and deceptive - will leave no stars if able to do so – Bought the Native wreath for my mother in law's funeral for Thursday and paid for the express delivery 3 hours ago. Subsequently received a text to call them and spoke to a guy who was dismissive and rude who conveyed that native flowers are not available in time and they will make modification with seasonal flowers. unable to provide photos and… Read more
If i'm not happy I can cancel and the amount they charged will be returned within 2-3 days. My issue - if the flowers are not available it should not be made available for sale. there is no disclaimer attached to the add for the flower that it may not be available. This is misleading and deceptive and against the ACL. I am very unhappy with these guys and will be making a formal complaint.
Funeral is difficult enough and we do not need traders like these making the process more worse.
Hi Charlie, thanks for letting us know about this… Read more
Horrible – Ordered flowers for my girlfriend for Valentine’s Day. They called her and said they couldn’t deliver until Friday and she still hasn’t received. You stole my $150 and won’t even answer my phone calls to get my money back. Do yourself a favour and never order from this company!!!!
Hi Scott, I'm really sorry to hear you are unhappy… Read more (+3 replies)
Disappointed – I think for the price I paid with this product the quality of flowers wasn't at all acceptable. There where 2 flower blooming out of about 20 my partner sent me a picture when she received them and I knew she was disappointed and to be honest so was I, there supposed to have a wow factor on arrival and I can tell you they certainly didn't.… Read more
Unfortunately I have already pre ordered a dozen roses for Valentine's day and I hope the quality is 100% better then this time.
Hi Kyle, I'm sorry we've caused so much… Read more (+1 reply)
Fantastic flowers – The flowers were beautiful and of excellent quality. Service delivery was on time. Easy to use online ordering system. Flowers were exactly like the picture. Show reply
Fantastic service – Service and friendliness was amazing. I always worry as ordering from WA to Wellington but flowers were beautiful and there was also a box of chocolates which I didn’t know about. It was perfect Show reply
Convenient, hassle free – I have been using fast flowers for a few years now, you really are my go too. The website is incredibly easy to navigate, and I always receive the most pleasant comments about the flowers and quality. Show reply
Always reliable – As usual my order was processed at once and delivered on time.I have sent flowers through FF to my mother on her birthday and Mothers Day numerous times and the service provided has been excellent and the product quality has always been of a very high standard. Show reply
Very reliable and helpful staff – I can rely on Gawler Fast Flowers to deliver on time and if there is a problem they dont hesitate to ring. Very professional service Show reply
Saved me again – My go to for saving my hide has delivered again! I received the phone call telling me how beautiful they were barely 2 hours after ordering them. Back in the good books, until next time Show reply
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Fast and Fresh – Very easy to order and delivery was especially fast. Some of the brightest and freshest flowers I have seen. I would thoroughly recommend. Will be using again. Show reply
Exemplary customer service – Excellent communication before, during and after the order. The follow-ups with emails and texts and even the provision for customer order tracking blew me away. It may be me, but I strongly believe that one good customer service experience can change the entire perception a customer holds towards a business. And it may take it to the next… Read more · 1
level if the delivery person actually calls the recipient to confirm receipt in the event a different person signs for the delivery.
A most beautiful Anniversary gift ! – I was away working overseas, and needed to surprise my wife for our first anniversary. It was so easy to order and have delivered the most beautiful flower arrangement. Thank you Fast Flowers Show reply
Very happy – I live 1600km from Perth. The web site is easy to use and you get to see what you sorted great phone service and even get a confirmation text. Very helpful Show reply
My Mum loved the flowers and the chocolate – I liked the way I could track the delivery and felt confident that they would be delivered on time. I never saw the flowers as I live 1600km away from my Mum but she said they were lovely. I would definitely use fast flowers again if I needed to. I did not realise the delivery fee was not included in the price listed. It was a shock to get charged another 12.90. Show reply
Same Day Delivery, as advertised on the web, excellent – Placed order mid morning to take advantage of same day delivery. Flowers were delivered by the time promised, and were as shown online. Very pleased with the service, web site very easy to use. Show reply
Good efficient service & value for money – Ordering was straightforward online. Good value with chocolates included. Recipient very pleased with flowers & chocs & sent me photo of them - pleased to see they matched online description and of good quality & presentation. Show reply
Prompt service, great product every time – Whether I am sending flowers to country locations or the city, the results are always the same. Beautiful flowers and reliable delivery service. Show reply
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Hi Kath, I'm sorry we've caused so much… Read more (+5 replies)