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Fastway

Fastway

1.2 from 7,988 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
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George S.
George S.Greater Melbourne (Inner), VIC

Without doubt the worst company I've dealt with on Australian soil

published

Robotic web-chat that's unresponsive, unhelpful and patronizing. Inaccurate delivery notifications and working hours of a bank. Absolutely cringed when I saw who was delivering my goods and with good reason. Issue still not resolved and not the slightest bit of encouraging communication to keep me at ease.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
GEO13
GEO13Sydney, NSW
  • 2 reviews
  • 2 likes

Frustrated, Still waiting

published

My parcel was picked up on the 2nd September from the Hunter valley and arrived at the depot in Sydney on the 9th September and I'm still waiting 22nd September. Tracked via their tracking system and apparently it's still at the Sydney depot. Tried sending emails through the portal and nothing. They suggest to use WhatsApp chat and I've been on WhatsApp for nearly 3 hours and nothing. I have requested my supplier to strongly use someone else.

Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic

Other Couriers

 
 

0.0
(1,234)

Seems like your parcel is being delivered on foot

published

Crap and one of the worst courier company in Australia, bought an item on 6th. If I knew it would have been posted with Fastway. I would have never bought it. Would have paid $10 extra for others. Now my parcel is doing sydney to Goldcoast and back to goldcoast and Sydney sitting in sydney for 15 days.They cant even deliver correctly in the same state. Someone has been delivering on foot I guess. On a holiday enjoying the holiday sitting 2-3 days on a break and walking again.

I hope it will get delivered by next year..

I would have given -0 stars if there was an
option.

I have bought 4-5 items on ebay after that date and some on 14th september which has been delivered to me already by Australia post. Lucky me it wasnt fastway/Aramex

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
David
DavidSydney, NSW
  • 5 reviews
  • 2 likes

Total lack of service!

published

Fastway never replied to numerous Requests for tracking and my resultant cancellation/ return to sender
3 weeks to cross Sydney is a joke!
Do yourself a favour and find another seller if the seller sends via Fastway…. The only way they might get the message is when their business fails as it should!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Simford
SimfordSydney, NSW
  • 5 reviews
  • 5 likes

One of the worst couriers in Australia

published

Order two items from two different websites. Sadly, they used Fastway Couriers.....
It been 2 to 3 weeks and i still not have received my item from the same State!!!

This is an embarrassment, as I received Parcels faster from CHINA and Other States.....

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Hayley
HayleyIllawarra, NSW
  • 3 reviews
  • 1 like

Always late

published

I swear everytime I purchased something off eBay and being delivered by this company it's always going to be late another annoying thing is the tracking is never updated so you never know when it will arrive, I prefer Australia post cause at least I'll be updated if it late..

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Malice
MalicePerth, WA

Great service

published

My products always arrive on time and always never damaged. Great service.i would highly recommend Fastway couriers. Always deliver with a smile and a hello. Packages always arrive on time.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Jamie H.
Jamie H.Sydney Surrounds, NSW

Worst

published

They are the worst courier company they have had 6 parcels since 2nd of September in Sydney when I ordered parcels who use anyone else 5 days they arrive this has been the same even before Covid

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic

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0.0
(1,234)
Dan
DanSydney, NSW
  • 2 reviews
  • 1 like

If you need something in a hurry, this is NOT the service you want to use

published

I had a lot of deliveries to my address during past several years and I never had any issues with any courier company except these guys.
This time, however, they have outdone themselves. It took them exactly one month to deliver a standard small package from Melbourne to Sydney (some 25 days after ETA). Had I known, I would have happily paid more for alternative courier company.
During this same time I had similar size packages arriving from regional China quicker than this so I don't think their usual "delays due to COVID" excuses are valid.
This company is extremely unreliable and I would avoid them at all costs.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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aznsnoopy
aznsnoopySydney, NSW
  • 3 reviews
  • 2 likes

Worse courier company in Australia

published

Ordered a package off ebay on the 27th of August.Package was then marked as delivered on the 2nd of September.Never received it! Contact them they say they never received such parcel! Yet how was it scanned into the system and marked as delivered?? It is now 17th of September! Still NO PACKAGE! No excuse when the item originates 30 mins from my address! Covid is no longer an excuse.This is a joke! Zero would be a better score

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
GDSA
GDSAGreater Melbourne (Outer), VIC
  • 11 reviews
  • 11 likes
  • Verified

Aramex close your shame of a business or clean up your act

published

I'm surprised how Aramex (Fastway) is even able to run their business. This is the 3rd time in 2 entirely different suburbs that they have marked the item delivered but it wasn't. My cctv doesn't even show anyone arrive and it's so sensitive it captures even birds come by.
After so many negative reviews over the years they still haven't improved .. I've requested my supplier to resend via different provider

Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)

LIARs

published

I was due to have a parcel delivered; coronavirus, delays, acceptable. Fastway sends me an email, tells me they tried to deliver parcel, they left a card. No they didn't, I've been here all day, there is no card. I call the number they asked to call, it's the wrong depot. The person on the other end of the phone only acted to get me off the line, I asked why they wouldn't be honest and just say there's a delay. He hung up. They have a tracking system that offers no useful information, the phone conversation was abrupt and rude and still not sure when my parcel is due to arrive.

Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
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  • Verified

Fast way is slow as no star rating that’s how bad they are

published

It should not take three weeks to get something delivery from Sydney west Sydney Penrith area . Absolute joke . Fastway carriers directors should be sacked immediately . Just like our premier she could resign

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Nick
NickVictoria
  • 8 reviews
  • 4 likes

Unbelievably slow, appalling customer service and damaged item.

published

Ordered an item from Brisbane more than a week ago. Pick up was delayed by 1 business day and on to 3 business days late for delivery and zero communication from the company. Reached out to them on delivery day for an update and nothing but silence. Only email I received from them was a generic automated response. Wouldn't be surprised if the item arrives 7+ business days late with no apology. I will avoid any company that relies on Fastway.

Update:
9 business days after the scheduled delivery date. The item is somehow damaged :O Requesting a refund from the sender and not dealing with these clowns again. Worst service possible.

An absolute joke of a company and highly do not recommend them.

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Liz W
Liz WGreater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Below zero, usual nightmare

published
Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
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Questions & Answers

Nadia L.
Nadia L.asked

Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?

No answers
amna a.
amna a.asked

Can you want to track and trace your parcel live on the official site?
https://fastwaytracking.com/

No answers
Shiyam M.
Shiyam M.asked

It is nearly coming to a week now and was told it would be delivered this weekend which is sadly not the case. I ordered a small small package and it came only two days after the estimated delivery date, so Im hoping my package will come sometime this coming week!

I am aware that the business is having big delays and was just wondering how long did it take for them to deliver domestically (NSW) to your doorstep, just want to gain an estimate for when my package will arrive, if it does! Could it also be better to pick it up personally even though it is 40 mins away and especially during COVID 5km restrictions? I anyone has picked it up personally let me know, would like hear what you went through.

Any answers will be appreciated!

No answers
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