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Fastway

Fastway

1.2 from 8,052 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Fastway

Reviews

1.0
30 reviews
5
(0)
4
(0)
3
(0)
2
(1)
1
(29)
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Samoa C.
Samoa C.South East Queensland, QLD
  • 2 reviews
  • 1 like

Item arrived wet and damaged

published

The item I sent was packaged to the point I really thought it would be almost impossible to damage. It had fragile stickers all over it and arrived wet with holes in the outer cardboard packaging.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
amanda
amandaRichmond-Tweed, NSW

Worst courier service

published

Once a week I have deliveries and since the NEW contract driver took over Blake Cuthbertson the deliveries get dumped no in several departments and then dumped right out side a door thus making it impossible to open to obtain the delivery after several emails and phone calls to Fastway trying to obtain the correct delivery that I pay for nothing is being rectified today normally the delivery is in the morning so far 2pm no delivery this guy is
Just so unprofessional playing games all because I complained about having to hand cart my delivery of 85kg to the correct location worst delivery service I look forward to hopefully him selling the business to get back the service I once had

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. We apologise for any inconvenience caused. We are currently implementing new processes to better the service we provide. Have a lovely day.

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0.0
(1,234)
Bite me
Bite mePerth, WA
  • 4 reviews
  • 9 likes

Absolute crap company fastway

published

Phoned 10 times today to see what happened to my parcel in Perth no answer,so phoned Sydney could not help because they have nothing to do with Perth Fastway even those the parcel left Sydney,could not find anything out about where my parcel is after 11 days still shows as Sydney. Never ever use them complete crap a 1000 dollars down the drain will never buy from Sydney ever again

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. I’m sorry to hear you had a problem with your delivery. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

Sheldon V
Sheldon V
  • 3 reviews
  • 4 likes

Do you want damaged good and terrible customer service and communication?

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Please accept our sincere apologies. I will be sure to pass your feedback to the relevant department. Thanks for your review and have a lovely day.

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meshellwright
meshellwrightSydney, NSW
  • 2 reviews

The worst

published

My package has said on board for delivery for days now. Fastway customer service were useless, advised it would definitely be delivered by COB yesterday. Well I’ll definitely be giving the sender my feedback in the hope they switch to a different carrier.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
Derek M.
Derek M.Perth, WA
  • 5 reviews
  • 1 like

never knock on the door

published

have had several deliveries from a chinese site which uses fastway.. they always just drop the package at the door and claim they have had "authority to leave"..when they do this with a laptop and its destroyed ...its very hard to claim back to the chinese supplier,,,Banggood stop using this mob of cowboys

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
Kat
KatGreater Melbourne (Outer), VIC

WORST COMPANY

published

They made two deliveries on separate occasions to my house and the parcel was not left in a safe place so it was torn to shreds by our dog. The second time even had a note of NO authority to leave and to take any parcels to our local post office and the same thing happened again. I just cannot understand these peoples complete lack of common sense and it is impossible to speak to anyone about the problems!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
John
John
  • 2 reviews

Damaged my ebay items with poor handling and lack of care

published

Bought 2 items off ebay, they delivered one of the items to my neighbors house even though the address was correct on the box. Both of the boxes were damaged upon arrival (second package was completely flattened) and as a result, the products i bought were also damaged. terrible at their jobs, rude delivery drivers and no care at all is given to your packages, don't use fastaway!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

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0.0
(1,234)
Paul F.
Paul F.Metropolitan Adelaide, SA

Late Delivery didn't even ring the doorbell!

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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divasew
divasewmelbourne
  • 17 reviews
  • 16 likes

Useless And Lazy

published

I ordered an item from EBay and unfortunately they used Fast way to deliver it. Took 3 days to come from Dandenong to Glenroy (both Melb suburbs). Then it was chucked onto steps near my driveway 5 metres from my front door without any notification. Couldn't even be bothered knocking or ringing the doorbell. I was home all day. The only reason I found it was a few hours later I got another delivery and this driver rang the bell, left his parcel at the door and told me about the other parcel sitting on the steps. I probably would not have seen it until the next day, but people walking past could, it may have been stolen. Changing the name of a company won't change their dismal service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
divasew
divasew

Had another delivery today from Fastway. Another parcel left, no notification. Don't your drivers know how to use a doorbell???

divasew
divasew

Maybe try employing "Australian" drivers with some brains and a bit of courtesy, instead of cheap sub continent "drivers".... And I use the term loosely having seen how they drive!!

Delivered to the wrong house

published

Terrible customer service. Left on the wrong house. Didn't reply to my email after I told them the photo of the house they delivered it to wasn't mine. Then 14 hours later responded with it was delivered to your neighbour you will need to go and find it yourself. Do not use

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

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0.0
(1,234)
FRUSTRATED CUSTOMER
FRUSTRATED CUSTOMERGreater Melbourne (Metropolitan), VIC

Blood on parcel!!! Never use this delivery service!! 0 star!!!!

published
  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Kel
KelGreater Melbourne (Metropolitan), VIC

This is far from perfect, I will live without this service

published
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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
Kel
Kel

Hm nah

debs
debsSouth East Queensland, QLD
  • 2 reviews
  • 4 likes

Yet again Fastway Couriers have proved their reviews correct

published

Carton of wine a friend ordered as a present. Took 10 days from Sydney to Brisbane. Can understand a slight delay, but 10 days? I was home but delivery driver did not ring bell (we have app on phone that video records doorbell as well as “rings”us) so I know he didn’t try. He then literally dropped the clearly marked box stating wine, over the fence from that height. Consequently I no longer have a full box of unbroken wine bottles, all are sticky and I have a mess to clean up too. This is not the first complaint I have about this company. In fact if I go to buy something and see that the couriers will be Fastway, I will buy elsewhere. I do NOT have one good thing to say about this company.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
debs
debs

You’ve missed the point. I was complaining more about the broken wine bottle and the mess, as he dropped the carton over the six foot high fence. Also didn’t ring the bell. I watched it all on the security cameras later.

Kooriradio
KooriradioSydney, NSW
  • 5 reviews
  • 26 likes

Inefficent staff who vouldnt careless

published

Its great rhis Company uses the federal govt subsidy scheme of employing people who hsve been unemployed for more than 2 years but please make sure they actually care about customer service !

Management is incompentant...dont use !
They left my parcel on the street...not on my front door step....but actually on the street/road .and thats when i was home !

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

We thank you for your feedback as we consider all to be valuable. I do hope that you utilize our services in future with a better experience.

Page 1 of 2

Questions & Answers

Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
Nadia L.
Nadia L.asked

Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?

No answers
amna a.
amna a.asked

Can you want to track and trace your parcel live on the official site?
https://fastwaytracking.com/

No answers
See all Fastway questions

Get an answer from our members and Fastway representatives

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