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Once again BAD delivery service.,
Is it any wonder this company does NOT have a contact number, if they did they would be on the phone 24/7 with complaints,, once again their delivery DRIVER JUST THREW MY PARCEL IN THE MIDDLE OF THE YARD where it collected all the morning dew and when I picked up the box it almost disintegrated in my hands, the information I have from this courier is on the delivery label and is all I have about this delivery person......it is: FASTWAY SAT-NAT-A5 TRACE:RZ0007725789 PICKUP exactly as previous...same for delivery.
Shocking - the worst courier company in Australia
I received confirmation today from Amazon Prime that my package was being delivered today.
I checked two hours later and received confirmation it had been delivered. I couldn't find it anywhere - no safe place, not left near front door etc. Then I saw in the distance my package was in the garden on the border of my neighbor's property - obviously thrown from the street and approx. 10 metres from the entrance to my property. This isn't the first time Fastway has delivered poorly and regardless of rebranding as ARAMAX to hide their poor service a...
Get Your Act Together!
Once again delivery driver throws parcel about 2 meters in direction of front door doesn't ring bell (all on camera) so I go out he is to busy on phone ignored me and left has happened several times now. I will not use them again.
The worst courier company
Still waiting for my delivery over 4 week now ,from the supplier who use sent on 31 of August by fastway .
Unbelievable this fastway depot at Chullora only 15 minute from where i live.
The fastway company is the Werrist delivery company
6 august and today is 13 august
That parcel never arrived
The fastway company is the Werrist delivery company in one week 2 parcel.. one of them from grays online was lost and the other on from Amazon take them 8 days in side Sydney and they failed to deliver I have to cancel the item and wait for 10 days to get my money back. I dont recommend this The fastway company is the Werrist delivery company in one week 2 parcel.. one of them from grays online was lost and the other on from Amazon take them 8 days in side Sydney and they failed to...deliver I have to cancel the item and wait for 10 days to get my money back. I dont recommend this company at all to no body a specially their no staff you can communicate with them and hardly you will get your parcel. at all to no body a specially their no staff you can communicate with them and hardly you will get your parcel.
He didn't buzz and he left it outside the mailbox...got stolen.
Don't use this courier. Terrible service, I ordered a game last week , they said they delivered it, but they left it half outside the mailbox, so it got stolen from someone else.
Funny part was that I was at home. They could have just buzzed!!!!
And they said by email that is not their problem now because there wasn't any sign receipt.
Horrible!!!! Don't use them!!!!
WORST SERVICE EVER
Delivery #1 from Sydney NSW - Melb - Food products delivered with insulated foam box upside down. Looked like it had been tossed around when I opened it. Interior insulation was all broken and had leaked all over food products (juices).
Delivery #2 from Sydney NSW - Melb - Replacement food products delivered with insulated foam box on its side. AGAIN - Looked like box had been tossed around when I opened it. Interior insulation was all broken and had leaked all over food products (juices).
Driver last week threw parcel from front yard at brick wall beside front door ,landing on concrete didn't even knock!,same driver did it again today! Have contacted both sender's .Next time I will return to sender for full refund at his cost.
INCOMPETENT !! and that's mild
I have so much history with this mob! Today they delivered package damaged. Now they are being so rude in their emails.....
"I sent wrong tracking number"
No I didn't , checked and rechecked on their site
Please send photos.
The email has them attached...
Worst delivery company
Rubbish, every time they said we missed you but they lazy never comes home because they take all parcels to collections centre ,easy to them please no one use them again
Have a delivery that has been marked as "Delivered". I was home the entire day and there was no knock or buzzer pressed. There is NO PARCEL. There is no evidence of delivery or letter informing of next steps. There has been no delivery. The customer service is abysmal, there is no way to follow this up. The delivery has apparently disappeared and Fastway are making it incredibly difficult to follow it up. Horrible, horrible service.
Terrible and careless
Today a delivery from m fast way courier,he just threw my parcel over the gate to my driveway .
This is an electrical appliance and When I quickly ran out to ask him as why he threw instead of placing inside the gate ,he stated complain to fast way .
Also it was close to road anyone could have taken it away if I had not seen him .
Disgusting behaviour Fastwsy courier driver
It's hopeless , l saw this courier driver throw my parcel from 1 meter far and it landed not even close to my front door. He literally threw!!. I was gobsmacked !! Before I could open my door and shout at him he was long gone. These people have no sense of responsibility. We pay for the items and delivery....and to get this kind of service is so low...!!. Shame on Fast way couriers.!!! .
Disgusting customer service - absolutely disgusting
I would give Bendigo Fastway a zero or minus star if I could.
The lady who is clearly runs the joint is a rude rude lady.. If she hates people so much
She should think about looking for another job.
Lost my parcels and takes no responsibility.. Did not want to help, likes to shut the door in
Your face.. I have never seen such terrible customer service in my whole life.. I suggest you do not
Use this courier service in Bendigo... But pay a little extra for someone who cares about you as a customer.
they are just bunch of card droppers
I am experiencing big issue with fastway and wanted to escalate it but here is what happened in brief:
1. I was home at the time fastway claiming they were at the door (21st), no one rang the bell. They just left a card (as usual). I checked on fastway website, it was saying ready to pick up at a Kishan supermarket.
2. On 22nd I went to the Kishan supermarket fastway have asked me to collect. Supermarket guy was saying they have not received it. They said it may come later, so I was keep going there for the next 2 days. They did not received ...the parcel. 3. on 24th when I checked the status on fastway website, it was changed to ready to collect at Sydney depot on 23rd (they supposed to allow 5 days for me to pick up). 4. On 25th I called them to ask why it went to Chullora pickup point, the respond was "parcel is on the way back to the sender, get in touch with him, sorry we cannot help you". I asked the customer service can I talk to your manager I want to escalate it on the phone, but CS guy told me "no you can't. You can’t escalate it, you will get rejected".
Questions & Answers
Absolutely NO customer service BUT I managed to gain a VIP number and after 4 calls a nice lady answered the call and was vey helpful after I told them I was to take contact with Amazon USA and AU
a complaint has been made to Amazon seeking NOT to use them as they are bad for any business
the only place for Fastway and the new coat of paint Amarex is the Federal Court of Australia for Prohibited Trades Practices penalties
best advice DO NOT USE THEM and if the company you are purchasing uses them find another seller who uses somebody else
and be careful when agitated asians who deliver come calling at your premises and abuse you which just happened to me today
this asian guy damaged my front gate with his car door , yes a car door and not a designated Fastway vehicle and then stated it was too hot to deliver / blamed the weather and it gets better he tells lies that he actually attempted to deliver and when. he was confronted that he was no where near the property and CCTV never captured him , his story again changed
the better this show is shut down and the executives held accountable for misleading and deceptive conduct and unconscionable conduct in a court of law
After receiving everything from Australia Post, everything sent via fastway is delayed or not even sent out yet...
fastway is unreliable, slow and don't answer your questions, stick with Auspost
Where is my parcel, it is on board, out for delivery from 4 days
Get an answer from our members and Fastway representatives
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