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Fastway

Fastway

1.2 from 8,122 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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132 reviews
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Diana
DianaSydney, NSW
  • 3 reviews
  • 1 like

Once again BAD delivery service.,

published

Is it any wonder this company does NOT have a contact number, if they did they would be on the phone 24/7 with complaints,, once again their delivery DRIVER JUST THREW MY PARCEL IN THE MIDDLE OF THE YARD where it collected all the morning dew and when I picked up the box it almost disintegrated in my hands, the information I have from this courier is on the delivery label and is all I have about this delivery person......it is: FASTWAY SAT-NAT-A5 TRACE:RZ0007725789 PICKUP exactly as previous...same for delivery.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Diana
Diana

I just found my order number in my actual order,,,,it is ORDER NUMBER 22-08556-96559

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CaseyD
CaseyDSydney, NSW
  • 4 reviews
  • 2 likes

If I could give no stars a would!

published

Shocking! Very slow in delivering after I paid for express. Then they tried to tell me they attempted to deliver my package when we were all home at the time. Plus we have security cameras and they never came. And when I complained to them about lying about the delivery, they didn’t care and said there was nothing they would or could do. Never use this company.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Eve
EveSouth East Queensland, QLD
  • 12 reviews
  • 14 likes

Shocking - the worst courier company in Australia

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Delivery Arrived in Good ConditionNo
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Phoenix R.
Phoenix R.Queensland
  • 5 reviews
  • 3 likes

Negative 5 ✰ worst company ever

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Mindy
MindyMelbourne, Victoria
  • 6 reviews
  • 6 likes
  • Verified

If I could give zero stars, I would

published

I have goods delivered frequently via Couriers - Fastway have been ordinary at best but since becoming Aramex Couriers, they've got worse (I didn't think this possible). I had two packages - exactly the same goods - delivered from exactly the same location interstate (QLD to Victoria) via Fastway and Couriers Please. One came two days later (from Couriers Please) and Fastway came eight days later. Their tracking website is rarely updated from picked up to delivered, so you never have any idea where your package is, the customer service is anything but and I honestly could not recommend any stronger to avoid them as much as possible.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Never use Aust. Post
Never use Aust. PostSydney, NSW
  • 5 reviews
  • 8 likes

eBay preferred Courier

published

I have NEVER received a parcel on time from this very un professional company. eBay likes them because they are the cheapest. Again this order has not been received in the est. time 13/12/21 ( order placed on 29 Nov, 2021 ) Wonder if I will get this Christmas present in time. Maybe Fastway need to purchase some turbo sleighs from eBay. I will check with the eBay supplier next time before purchasing if they use Fastway

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Eli H.
Eli H.Greater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

Get Your Act Together!

published

Once again delivery driver throws parcel about 2 meters in direction of front door doesn't ring bell (all on camera) so I go out he is to busy on phone ignored me and left has happened several times now. I will not use them again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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David W
David WMetropolitan Adelaide, SA

7 days to deliver from Melbourne to Adelaide & it’s still not delivered!!

published

I have been awaiting a parcel to be delivered from Melbourne to Adelaide with Fastway Couriers. When I check the delivery status on the app, it states in transit (from Melbourne) 11:11am on 23/11/2021. It arrived in Australia from overseas on 22/11/2021, after being originally sent on 18/11/2021.

Today is 30/11/2021 & still no sign of a delivery, even after calling Fastway Couriers in Sydney (head office, apparently).

All they kept saying during the call is it’s in transit, yeah from Melbourne via Mars & Uranus

They are using covid as the excuse, saying it may not be delivered until 23 December 2021 !!!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Pat064
Pat064Greater Melbourne (Inner), VIC

4 weeks and still waiting

published

Ordered something in Melbourne on 14th Sept, which is only 42kms away. Picked up by Snailway and taken to Melbourne depot on 15th Sept. And there it sits for 4 weeks and counting. Contacted through their website (48 hours for reply). It's over a week & no reply. Cannot ring, just answer machine. Pathetic excuse for a "Courier Service". Unfortunately had to give 1 star. The item was quite urgent, now it's just, shut up & wait to see if it arrives. I never would have placed the order if I new they used "Fastway". I have never had a good experience with these clowns. I can't believe they actually charge for this non existant service

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Sarah
Sarah
  • 2 reviews
  • 1 like

Bad service all round

published

Bad service no phone number to call them on only loge email enquired but neve get a response parcel said deliver today didn’t get for 3 more days long delivery

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Swordy
SwordyPerth
  • 3 reviews
  • 5 likes

Shouldn't even call themselves a courier company!!

published

By far the worst courier company i have ever dealt with.
Absolutely useless,pay for express freight and wait over 3 weeks from Sydney to perth&they don't even reply when contacted.shouldnt be in business!!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Ash
AshSydney, NSW
  • 2 reviews
  • 5 likes

Terrible Service. DO NOT USE

published

My parcel has taken over two weeks to go from Melbourne to Sydney. When getting in touch with customer service person Racquel she would only give me copy and paste responses and did not provide any assistance.
I will now refuse to shop with anyone who uses Fastway/ Aramex as their shipping carrier.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Couriers

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Adrian
AdrianSydney, NSW

Terrible ! Do NOT use !

published

Weeks Late. Damaged. No tracking. No notification. Absolutely terrible service. Avoid if possible. I'd pick up the package myself if they actually knew it's location. Their the worst. Do not use !

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Josh G.
Josh G.Sydney, NSW

Consider changing your name to slow way or s***way.

published

As part of Australian Standards we have a clause about Misleading and deceptive advertising. Fastway are misleading and deceptive by retaining the name Fastway. Nothing about them is fast it’s not even suitable.

If you want a company to take days to deliver in the same metro area. Then you’ve got your company.

If you want a company that will keep you on waiting for over an hour oh boy have you got your company.

If you want a company that will tell you that they can’t find your address and to call to rearrange a delivery to not be able to give you a firm time and take over 2 weeks. You got it with Fastway!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Lee R.
Lee R.Murrumbidgee Region, NSW
  • 4 reviews
  • 1 like
  • Verified

Useless

published

First parcel turned up smashed into tiny pieces but the box was fine. No idea how they smashed it. Second parcel is sitting in a depot and has been for 3 days since they received it. I'm guessing it also will be destroyed.

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Page 1 of 6

Questions & Answers

Kym F.
Kym F.asked

Absolutely NO customer service BUT I managed to gain a VIP number and after 4 calls a nice lady answered the call and was vey helpful after I told them I was to take contact with Amazon USA and AU

a complaint has been made to Amazon seeking NOT to use them as they are bad for any business

the only place for Fastway and the new coat of paint Amarex is the Federal Court of Australia for Prohibited Trades Practices penalties

best advice DO NOT USE THEM and if the company you are purchasing uses them find another seller who uses somebody else

and be careful when agitated asians who deliver come calling at your premises and abuse you which just happened to me today

this asian guy damaged my front gate with his car door , yes a car door and not a designated Fastway vehicle and then stated it was too hot to deliver / blamed the weather and it gets better he tells lies that he actually attempted to deliver and when. he was confronted that he was no where near the property and CCTV never captured him , his story again changed

the better this show is shut down and the executives held accountable for misleading and deceptive conduct and unconscionable conduct in a court of law

No answers
SallynCraig
SallynCraigasked

After receiving everything from Australia Post, everything sent via fastway is delayed or not even sent out yet...

fastway is unreliable, slow and don't answer your questions, stick with Auspost

No answers
Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
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