Reviewer Photos & Videos
Once again BAD delivery service.,
Is it any wonder this company does NOT have a contact number, if they did they would be on the phone 24/7 with complaints,, once again their delivery DRIVER JUST THREW MY PARCEL IN THE MIDDLE OF THE YARD where it collected all the morning dew and when I picked up the box it almost disintegrated in my hands, the information I have from this courier is on the delivery label and is all I have about this delivery person......it is: FASTWAY SAT-NAT-A5 TRACE:RZ0007725789 PICKUP exactly as previous...same for delivery.
Shocking - the worst courier company in Australia
I received confirmation today from Amazon Prime that my package was being delivered today.
I checked two hours later and received confirmation it had been delivered. I couldn't find it anywhere - no safe place, not left near front door etc. Then I saw in the distance my package was in the garden on the border of my neighbor's property - obviously thrown from the street and approx. 10 metres from the entrance to my property. This isn't the first time Fastway has delivered poorly and regardless of rebranding as ARAMAX to hide their poor service a...
Get Your Act Together!
Once again delivery driver throws parcel about 2 meters in direction of front door doesn't ring bell (all on camera) so I go out he is to busy on phone ignored me and left has happened several times now. I will not use them again.
He didn't buzz and he left it outside the mailbox...got stolen.
Don't use this courier. Terrible service, I ordered a game last week , they said they delivered it, but they left it half outside the mailbox, so it got stolen from someone else.
Funny part was that I was at home. They could have just buzzed!!!!
And they said by email that is not their problem now because there wasn't any sign receipt.
Horrible!!!! Don't use them!!!!
WORST SERVICE EVER
Delivery #1 from Sydney NSW - Melb - Food products delivered with insulated foam box upside down. Looked like it had been tossed around when I opened it. Interior insulation was all broken and had leaked all over food products (juices).
Delivery #2 from Sydney NSW - Melb - Replacement food products delivered with insulated foam box on its side. AGAIN - Looked like box had been tossed around when I opened it. Interior insulation was all broken and had leaked all over food products (juices).
Driver last week threw parcel from front yard at brick wall beside front door ,landing on concrete didn't even knock!,same driver did it again today! Have contacted both sender's .Next time I will return to sender for full refund at his cost.
INCOMPETENT !! and that's mild
I have so much history with this mob! Today they delivered package damaged. Now they are being so rude in their emails.....
"I sent wrong tracking number"
No I didn't , checked and rechecked on their site
Please send photos.
The email has them attached...
Worst delivery company
Rubbish, every time they said we missed you but they lazy never comes home because they take all parcels to collections centre ,easy to them please no one use them again
Have a delivery that has been marked as "Delivered". I was home the entire day and there was no knock or buzzer pressed. There is NO PARCEL. There is no evidence of delivery or letter informing of next steps. There has been no delivery. The customer service is abysmal, there is no way to follow this up. The delivery has apparently disappeared and Fastway are making it incredibly difficult to follow it up. Horrible, horrible service.
Terrible and careless
Today a delivery from m fast way courier,he just threw my parcel over the gate to my driveway .
This is an electrical appliance and When I quickly ran out to ask him as why he threw instead of placing inside the gate ,he stated complain to fast way .
Also it was close to road anyone could have taken it away if I had not seen him .
Disgusting behaviour Fastwsy courier driver
It's hopeless , l saw this courier driver throw my parcel from 1 meter far and it landed not even close to my front door. He literally threw!!. I was gobsmacked !! Before I could open my door and shout at him he was long gone. These people have no sense of responsibility. We pay for the items and delivery....and to get this kind of service is so low...!!. Shame on Fast way couriers.!!! .
Enraged with their lack of customer service - if i could give zero stars i would
This saga went on for nearly 2 weeks - they attempted "first delivery" on Wednesday 20th... claimed i wasn't home "umm hello...we are experiencing something called Covid...we are all Home at the moment" i called on the Friday, they said redelivery would happen the following tuesday.... it didn't. i called on Wednesday...oh we don't know when your parcel will be delivered since it got lost in the depot.... i pulled out the big guns of "deliver by Friday or i will log a complaint with the ACCC". Saw that my parcel status got updated to On board f...or delivery yesterday, i called and they confirmed it would be delivered by 5pm (shocker it wasn't) it was updated again this morning saying out for delivery....to my surprise the status got updated with " you can pick it up 2 suburbs over where it got dropped off to a parcel collect" instead of my house like i had originally paid for. i called them and they said ...oh the driver said you weren't there..... i said that is a lie cause i was sitting my by front door since 9am waiting for this delivery... it was NEVER attempted. NEVER USE this company. you get the run around from their so called "Customer Service" team - they can't be bothered following simple instructions, and make customers (US) go to some random place cause they are too damm incompetent to deliver their business model correctly.
Disgusted with the attitude of the no uniformed delivery agent
Delivered Item in a damaged, unusable state. The box had been smashed and contents was broken and had all but leaked out into it's protective bubble wrapping. The driver was in a hired van, no uniform and refused to give his details. He complained that he would have to pay for this item as I refused delivery, this is not my problem as the item ordered was NOT Fit For Purpose, unusable and the container empty of its contents. Advised the company I purchased from, supplied pictures and they will not use Fastway in future. Disgusted with drivers a...ttitude, like it's my fault? He should learn to properly stack items so small liquid filled containers are not crushed. Lucky I was home or he would have just left the damaged goods at my gate for me to deal with. Just not up to an acceptable standard of service that we the customer have paid for. Do your job, take care and you will not get complaints.
lazy and stupid
Parcel instructions were "attempt signature then ATL + 2 photos" What did they do? No attempt to come to property, no attempt to obtain a signature no attempt to put IN the post box. Just leave it on the grass verge by the road...
0 Star > Fastway they dont care how terrible service
Double box package just Sydney to Sydney but how difficult they made it damaged? but nothing fastway they take any responsibility. They happy to made it damage because seller would be resent and double paid.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Absolutely NO customer service BUT I managed to gain a VIP number and after 4 calls a nice lady answered the call and was vey helpful after I told them I was to take contact with Amazon USA and AU
a complaint has been made to Amazon seeking NOT to use them as they are bad for any business
the only place for Fastway and the new coat of paint Amarex is the Federal Court of Australia for Prohibited Trades Practices penalties
best advice DO NOT USE THEM and if the company you are purchasing uses them find another seller who uses somebody else
and be careful when agitated asians who deliver come calling at your premises and abuse you which just happened to me today
this asian guy damaged my front gate with his car door , yes a car door and not a designated Fastway vehicle and then stated it was too hot to deliver / blamed the weather and it gets better he tells lies that he actually attempted to deliver and when. he was confronted that he was no where near the property and CCTV never captured him , his story again changed
the better this show is shut down and the executives held accountable for misleading and deceptive conduct and unconscionable conduct in a court of law
After receiving everything from Australia Post, everything sent via fastway is delayed or not even sent out yet...
fastway is unreliable, slow and don't answer your questions, stick with Auspost
Where is my parcel, it is on board, out for delivery from 4 days
Get an answer from our members and Fastway representatives
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