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Fastway

Fastway

1.2 from 8,055 reviews · View Statistics
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Reviews

1.0
176 reviews
5
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4
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3
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2
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The worst of the worst

published

Lying dishonest crooks.

They mislabeled my package and as such delivered my item to the wrong address.
The photo they took of proof of delivery identified the mis labelling and yet they still denied responsibility.
My advise is avoid at all cost.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Tania N.
Tania N.Sydney Surrounds, NSW
  • 2 reviews
  • 1 like

Disgusting service from Fastway Aramex

published

My purchase of a double bed has not been fully delivered, even though it was received at the Sydney depot 3 weeks ago. 1 box containing the bedhead arrived a week ago, then today another box arrived with some frames. Still missing the final box, and the “customer service” people who I have called three times, can’t guarantee when I will receive it. How can 1 order arrive in three different deliveries. How hard is it to put all three boxes on the truck for 1 delivery. Absolutely appalling. How this company is able to continue to do business amazes me.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)
FedUp
FedUpGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Absolutely appalling service

published

Do yourself a favour and save yourself some heartache. Worst Courier company I’ve ever had the misfortune to encounter. If you are in business-DO NOT USE THEM. Only one of Multiple parcels for the one address not delivered, parcels lost or damaged, the list goes on.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Weiwen Wu
Weiwen Wu
  • 2 reviews
  • 1 like

Can this company just go bankrupt

published

I can’t believe this is the company who hire third party drivers who doesn’t even do deliver, I can see my parcel been in and out for two days they still don’t deliver.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Moo
MooNSW, 2567
  • 41 reviews
  • 17 likes

Delivered with a twist.

published

Been waiting for this item for weeks - checked mailbox everyday, nothing.
Then checked tracking and turns out it was delivered a week ago.
That's impossible since I've been home 24/7 for the past 8 weeks due to lock down.
I live in apartment block and I've searched every single corner and the parcel is just not there.
It was never left. Door bell never rang. Absolute rubbish. And since I bought from Amazon, they won't take responsibility for items marked as delivered.

Will never buy from Amazon, and will never buy from any supplier who sends with Fastway.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Stevie C.
Stevie C.
  • 4 reviews
  • 1 like

Awful - Do not use at all costs

published

This company rarely delivers to my home in the western suburbs of Melbourne. They delivered a medication to the wrong address. they often don't leave calling cards, I have to find the information from sellers

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
meatloaf13
meatloaf13SYDNEY
  • 3 reviews
  • 2 likes

Terrible, incompetent company.

published

Asked for an update, as I have been waiting for over a month for delivery. Was sent back one sentence. "Sent to claims". Presuming this means it's lost. No apology, nothing. Went back to sender who will refund me. Ridiculous company.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
David
DavidSydney, NSW
  • 6 reviews
  • 3 likes

Total lack of service!

published

Fastway never replied to numerous Requests for tracking and my resultant cancellation/ return to sender
3 weeks to cross Sydney is a joke!
Do yourself a favour and find another seller if the seller sends via Fastway…. The only way they might get the message is when their business fails as it should!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)
Simford
SimfordSydney, NSW
  • 6 reviews
  • 5 likes

One of the worst couriers in Australia

published

Order two items from two different websites. Sadly, they used Fastway Couriers.....
It been 2 to 3 weeks and i still not have received my item from the same State!!!

This is an embarrassment, as I received Parcels faster from CHINA and Other States.....

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Justin B.
Justin B.Perth, WA
  • Verified

Package not delivered - no customer support cant be contacted

published

The package I ordered never turned up, they have no support and never respond to emails, there is no contact phone number - it is 100% SCAM company never use them ever

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
Stapler
StaplerSydney, NSW
  • 4 reviews

Fastway doesn't care!

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

Other Couriers

 
 

0.0
(1,234)
Natalie
NatalieSouth East Queensland, QLD
  • 18 reviews
  • 6 likes

Incompetent and lazy

published

Absolutely abysmal. Please avoid this shipping company. I unfortunately made an online order and customer doesn’t get a say in which courier they want. This store used Shippit through FastWay. Had a parcel that apparently was “delivered” I was home all day anticipating the order. I wrote to the company a day or so later requesting evidence that it had been delivered. Got a response with the following photo. I live on a main busy street and there’s no way this would have lasted long for me to actually safely retrieve the parcel. Please do not use this service unless you want lazy and I competent drivers. Absolutely abysmal. I would give your company 0 stars if I could. Shocking.

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Daniel
DanielSydney
  • 7 reviews
  • 7 likes

The worst

published

Fastway is the worst delivery service in this country. I recall 3 loss of parcels, the seller was using Fastway for each one. They have renamed themselves to Aramex but it's still the same old rubbish service.

11:00am in the morning, sent enquiry to their WhatsApp.
By the way, scanning their QR code using WhatsApp doesn't work, I had to use Wechat!
8:32pm, no response.
Tracking claimed the delivery was due "today", since the day before yesterday.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
rcn
rcnGreater Melbourne (Outer), VIC

Terrible courier service

published

If there was an option to give less than one star i would! I wont buy anything that is going to be sent by this company. They are slow, poor communication and your packages disapppear on a regular basis.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

DUMPED - not DELIVERED

published

The Package was left on a busy street and stolen. Aramex proudly showed photo of this and refused to communicate any further. DELIVERED apparently has a broad meaning to these people.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
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Questions & Answers

Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
Nadia L.
Nadia L.asked

Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?

No answers
amna a.
amna a.asked

Can you want to track and trace your parcel live on the official site?
https://fastwaytracking.com/

No answers
See all Fastway questions

Get an answer from our members and Fastway representatives

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