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Fastway

Fastway

1.2 from 8,083 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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Phoenix R.
Phoenix R.Queensland

Negative 5 ✰ worst company ever

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Mindy
MindyMelbourne, Victoria
  • 6 reviews
  • 6 likes
  • Verified

If I could give zero stars, I would

published

I have goods delivered frequently via Couriers - Fastway have been ordinary at best but since becoming Aramex Couriers, they've got worse (I didn't think this possible). I had two packages - exactly the same goods - delivered from exactly the same location interstate (QLD to Victoria) via Fastway and Couriers Please. One came two days later (from Couriers Please) and Fastway came eight days later. Their tracking website is rarely updated from picked up to delivered, so you never have any idea where your package is, the customer service is anything but and I honestly could not recommend any stronger to avoid them as much as possible.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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STARTRACK is Better
STARTRACK is BetterSydney, NSW
  • 4 reviews
  • 3 likes

eBay preferred Courier

published

I have NEVER received a parcel on time from this very un professional company. eBay likes them because they are the cheapest. Again this order has not been received in the est. time 13/12/21 ( order placed on 29 Nov, 2021 ) Wonder if I will get this Christmas present in time. Maybe Fastway need to purchase some turbo sleighs from eBay. I will check with the eBay supplier next time before purchasing if they use Fastway

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Lawrence
LawrenceSydney, NSW
  • 2 reviews

Are you on the edge of bankrupting?

published

They are not picking up parcels for WEEKS in my suburb and nearby suburbs, what a waste of time. I send parcels via sendle and that's a shame I can't choose which courier I use. If I can choose, I would never use Fastway. Why this kind of company still exist in Australia???

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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David W
David WMetropolitan Adelaide, SA

7 days to deliver from Melbourne to Adelaide & it’s still not delivered!!

published

I have been awaiting a parcel to be delivered from Melbourne to Adelaide with Fastway Couriers. When I check the delivery status on the app, it states in transit (from Melbourne) 11:11am on 23/11/2021. It arrived in Australia from overseas on 22/11/2021, after being originally sent on 18/11/2021.

Today is 30/11/2021 & still no sign of a delivery, even after calling Fastway Couriers in Sydney (head office, apparently).

All they kept saying during the call is it’s in transit, yeah from Melbourne via Mars & Uranus

They are using covid as the excuse, saying it may not be delivered until 23 December 2021 !!!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Pat064
Pat064Greater Melbourne (Inner), VIC

4 weeks and still waiting

published

Ordered something in Melbourne on 14th Sept, which is only 42kms away. Picked up by Snailway and taken to Melbourne depot on 15th Sept. And there it sits for 4 weeks and counting. Contacted through their website (48 hours for reply). It's over a week & no reply. Cannot ring, just answer machine. Pathetic excuse for a "Courier Service". Unfortunately had to give 1 star. The item was quite urgent, now it's just, shut up & wait to see if it arrives. I never would have placed the order if I new they used "Fastway". I have never had a good experience with these clowns. I can't believe they actually charge for this non existant service

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Sarah
Sarah
  • 2 reviews
  • 1 like

Bad service all round

published

Bad service no phone number to call them on only loge email enquired but neve get a response parcel said deliver today didn’t get for 3 more days long delivery

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Similar opinion? Write a review on ProductReview.com.au!
Guachi
Guachi
  • 2 reviews
  • 1 like

If I Can Give Negative -10 Stars I Would Easily... Terrible Company...

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Similar opinion? Write a review on ProductReview.com.au!
Swordy
SwordyPerth
  • 3 reviews
  • 5 likes

Shouldn't even call themselves a courier company!!

published

By far the worst courier company i have ever dealt with.
Absolutely useless,pay for express freight and wait over 3 weeks from Sydney to perth&they don't even reply when contacted.shouldnt be in business!!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Similar opinion? Write a review on ProductReview.com.au!
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Ash
AshSydney, NSW
  • 2 reviews
  • 5 likes

Terrible Service. DO NOT USE

published

My parcel has taken over two weeks to go from Melbourne to Sydney. When getting in touch with customer service person Racquel she would only give me copy and paste responses and did not provide any assistance.
I will now refuse to shop with anyone who uses Fastway/ Aramex as their shipping carrier.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Similar opinion? Write a review on ProductReview.com.au!
Adrian
AdrianSydney, NSW

Terrible ! Do NOT use !

published

Weeks Late. Damaged. No tracking. No notification. Absolutely terrible service. Avoid if possible. I'd pick up the package myself if they actually knew it's location. Their the worst. Do not use !

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Josh G.
Josh G.Sydney, NSW

Consider changing your name to slow way or s***way.

published

As part of Australian Standards we have a clause about Misleading and deceptive advertising. Fastway are misleading and deceptive by retaining the name Fastway. Nothing about them is fast it’s not even suitable.

If you want a company to take days to deliver in the same metro area. Then you’ve got your company.

If you want a company that will keep you on waiting for over an hour oh boy have you got your company.

If you want a company that will tell you that they can’t find your address and to call to rearrange a delivery to not be able to give you a firm time and take over 2 weeks. You got it with Fastway!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Couriers

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Lee R.
Lee R.Murrumbidgee Region, NSW
  • 4 reviews
  • 1 like
  • Verified

Useless

published

First parcel turned up smashed into tiny pieces but the box was fine. No idea how they smashed it. Second parcel is sitting in a depot and has been for 3 days since they received it. I'm guessing it also will be destroyed.

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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KENf
KENf
  • 2 reviews

Don't use these people

published

We have had 3 deliveries from this mob and on each occasion they don't bother to deliver it to our apartment, but just drop at a nearby convenience store. Today the parcel which we have been chasing up for over a week, was not even at the convenience store. They are absolutely useless and should be avoided at all costs. Never trust a company that uses an expressive adjective like "fast" in their name. It always turns out to be the opposite

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Similar opinion? Write a review on ProductReview.com.au!
Ash
AshMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Rubbish

published

What a rubbish service. Can never find my address...but aus post can..redirect to a business address in the city but still can’t find it?

Takes forever and they don’t have any customer service. Absolute joke of a service. NEVER USE THEM. This was an eBay package and this isn’t the first time I’ve had to deal with these idiots. I avoid them and I suggest you do to.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Questions & Answers

Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
Nadia L.
Nadia L.asked

Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?

No answers
amna a.
amna a.asked

Can you want to track and trace your parcel live on the official site?
https://fastwaytracking.com/

No answers
See all Fastway questions

Get an answer from our members and Fastway representatives

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