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Negative 5 ✰ worst company ever
This is based on 3 separate package deliveries. 1st delivery was delivered to wrong address and left on their porch thankfully people were honest and dropped the package off to me when they found it. No response from delivery company when I complained
Second package was lost and merchant had to resend it as it was lost in transit.
Third package was sent out 31st December from Sydney and has been sitting in the Gold Coast depot since 5/1 22. I could have walked there from my house and back 3 times over to get the package myself as it is not tha...
If I could give zero stars, I would
I have goods delivered frequently via Couriers - Fastway have been ordinary at best but since becoming Aramex Couriers, they've got worse (I didn't think this possible). I had two packages - exactly the same goods - delivered from exactly the same location interstate (QLD to Victoria) via Fastway and Couriers Please. One came two days later (from Couriers Please) and Fastway came eight days later. Their tracking website is rarely updated from picked up to delivered, so you never have any idea where your package is, the customer service is anything but and I honestly could not recommend any stronger to avoid them as much as possible.
eBay preferred Courier
I have NEVER received a parcel on time from this very un professional company. eBay likes them because they are the cheapest. Again this order has not been received in the est. time 13/12/21 ( order placed on 29 Nov, 2021 ) Wonder if I will get this Christmas present in time. Maybe Fastway need to purchase some turbo sleighs from eBay. I will check with the eBay supplier next time before purchasing if they use Fastway
7 days to deliver from Melbourne to Adelaide & it’s still not delivered!!
I have been awaiting a parcel to be delivered from Melbourne to Adelaide with Fastway Couriers. When I check the delivery status on the app, it states in transit (from Melbourne) 11:11am on 23/11/2021. It arrived in Australia from overseas on 22/11/2021, after being originally sent on 18/11/2021.
Today is 30/11/2021 & still no sign of a delivery, even after calling Fastway Couriers in Sydney (head office, apparently).
All they kept saying during the call is it’s in transit, yeah from Melbourne via Mars & Uranus
They are using covid as the excuse, saying it may not be delivered until 23 December 2021 !!!!
4 weeks and still waiting
Ordered something in Melbourne on 14th Sept, which is only 42kms away. Picked up by Snailway and taken to Melbourne depot on 15th Sept. And there it sits for 4 weeks and counting. Contacted through their website (48 hours for reply). It's over a week & no reply. Cannot ring, just answer machine. Pathetic excuse for a "Courier Service". Unfortunately had to give 1 star. The item was quite urgent, now it's just, shut up & wait to see if it arrives. I never would have placed the order if I new they used "Fastway". I have never had a good experience with these clowns. I can't believe they actually charge for this non existant service
Bad service all round
Bad service no phone number to call them on only loge email enquired but neve get a response parcel said deliver today didn’t get for 3 more days long delivery
Shouldn't even call themselves a courier company!!
By far the worst courier company i have ever dealt with.
Absolutely useless,pay for express freight and wait over 3 weeks from Sydney to perth&they don't even reply when contacted.shouldnt be in business!!!
Terrible Service. DO NOT USE
My parcel has taken over two weeks to go from Melbourne to Sydney. When getting in touch with customer service person Racquel she would only give me copy and paste responses and did not provide any assistance.
I will now refuse to shop with anyone who uses Fastway/ Aramex as their shipping carrier.
Terrible ! Do NOT use !
Weeks Late. Damaged. No tracking. No notification. Absolutely terrible service. Avoid if possible. I'd pick up the package myself if they actually knew it's location. Their the worst. Do not use !
Consider changing your name to slow way or s***way.
As part of Australian Standards we have a clause about Misleading and deceptive advertising. Fastway are misleading and deceptive by retaining the name Fastway. Nothing about them is fast it’s not even suitable.
If you want a company to take days to deliver in the same metro area. Then you’ve got your company.
If you want a company that will keep you on waiting for over an hour oh boy have you got your company.
If you want a company that will tell you that they can’t find your address and to call to rearrange a delivery to not be able to give you a firm time and take over 2 weeks. You got it with Fastway!
First parcel turned up smashed into tiny pieces but the box was fine. No idea how they smashed it. Second parcel is sitting in a depot and has been for 3 days since they received it. I'm guessing it also will be destroyed.
Don't use these people
We have had 3 deliveries from this mob and on each occasion they don't bother to deliver it to our apartment, but just drop at a nearby convenience store. Today the parcel which we have been chasing up for over a week, was not even at the convenience store. They are absolutely useless and should be avoided at all costs. Never trust a company that uses an expressive adjective like "fast" in their name. It always turns out to be the opposite
What a rubbish service. Can never find my address...but aus post can..redirect to a business address in the city but still can’t find it?
Takes forever and they don’t have any customer service. Absolute joke of a service. NEVER USE THEM. This was an eBay package and this isn’t the first time I’ve had to deal with these idiots. I avoid them and I suggest you do to.
Worst Postal Service to Date!
Im not one to usually leave reviews but Fastway have been the worst postal company I have ever seen and experienced. There have been multiple occasions where items are extremely late, the courier driver not leaving pickup notes and just poor customer service in general. Avoid at all costs!
They still use donkeys for deliveries, that's why it takes few weeks to do a local delivery, poor animals without any rights, no jobkeeper, wonder if they are issued with masks.
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
Get an answer from our members and Fastway representatives
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