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The worst of the worst
Lying dishonest crooks.
They mislabeled my package and as such delivered my item to the wrong address.
The photo they took of proof of delivery identified the mis labelling and yet they still denied responsibility.
My advise is avoid at all cost.
ACCC needs to intervene
This company is in breach of ACCC laws:
It is illegal for a business to accept payment for products or services they do not intend to supply.for this company to they know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time.
Lodge a complaint with the ACCC as they are destroying small business enterprises taking their stock knowing they cant deliver the product.
The Australian Consumer Law offers protections against Non-deli...
destroying our property
I was home today when I heard an almighty thud against the concrete or brick wall.. I was in the loungeroom near front door...saw the driver leaving and saw my parcel on the ground... thanks for throwing our parcels around.
Disgusting service from Fastway Aramex
My purchase of a double bed has not been fully delivered, even though it was received at the Sydney depot 3 weeks ago. 1 box containing the bedhead arrived a week ago, then today another box arrived with some frames. Still missing the final box, and the “customer service” people who I have called three times, can’t guarantee when I will receive it. How can 1 order arrive in three different deliveries. How hard is it to put all three boxes on the truck for 1 delivery. Absolutely appalling. How this company is able to continue to do business amazes me.
4 weeks and still waiting
Ordered something in Melbourne on 14th Sept, which is only 42kms away. Picked up by Snailway and taken to Melbourne depot on 15th Sept. And there it sits for 4 weeks and counting. Contacted through their website (48 hours for reply). It's over a week & no reply. Cannot ring, just answer machine. Pathetic excuse for a "Courier Service". Unfortunately had to give 1 star. The item was quite urgent, now it's just, shut up & wait to see if it arrives. I never would have placed the order if I new they used "Fastway". I have never had a good experience with these clowns. I can't believe they actually charge for this non existant service
Absolutely appalling service
Do yourself a favour and save yourself some heartache. Worst Courier company I’ve ever had the misfortune to encounter. If you are in business-DO NOT USE THEM. Only one of Multiple parcels for the one address not delivered, parcels lost or damaged, the list goes on.
Can this company just go bankrupt
I can’t believe this is the company who hire third party drivers who doesn’t even do deliver, I can see my parcel been in and out for two days they still don’t deliver.
The worst courier company
Still waiting for my delivery over 4 week now ,from the supplier who use sent on 31 of August by fastway .
Unbelievable this fastway depot at Chullora only 15 minute from where i live.
Bad service all round
Bad service no phone number to call them on only loge email enquired but neve get a response parcel said deliver today didn’t get for 3 more days long delivery
Delivered with a twist.
Been waiting for this item for weeks - checked mailbox everyday, nothing.
Then checked tracking and turns out it was delivered a week ago.
That's impossible since I've been home 24/7 for the past 8 weeks due to lock down.
I live in apartment block and I've searched every single corner and the parcel is just not there.
It was never left. Door bell never rang. Absolute rubbish. And since I bought from Amazon, they won't take responsibility for items marked as delivered.
Will never buy from Amazon, and will never buy from any supplier who sends with Fastway.
Awful - Do not use at all costs
This company rarely delivers to my home in the western suburbs of Melbourne. They delivered a medication to the wrong address. they often don't leave calling cards, I have to find the information from sellers
Terrible, incompetent company.
Asked for an update, as I have been waiting for over a month for delivery. Was sent back one sentence. "Sent to claims". Presuming this means it's lost. No apology, nothing. Went back to sender who will refund me. Ridiculous company.
Total lack of service!
Fastway never replied to numerous Requests for tracking and my resultant cancellation/ return to sender
3 weeks to cross Sydney is a joke!
Do yourself a favour and find another seller if the seller sends via Fastway…. The only way they might get the message is when their business fails as it should!
One of the worst couriers in Australia
Order two items from two different websites. Sadly, they used Fastway Couriers.....
It been 2 to 3 weeks and i still not have received my item from the same State!!!
This is an embarrassment, as I received Parcels faster from CHINA and Other States.....
Aramex close your shame of a business or clean up your act
I'm surprised how Aramex (Fastway) is even able to run their business. This is the 3rd time in 2 entirely different suburbs that they have marked the item delivered but it wasn't. My cctv doesn't even show anyone arrive and it's so sensitive it captures even birds come by.
After so many negative reviews over the years they still haven't improved .. I've requested my supplier to resend via different provider
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
Get an answer from our members and Fastway representatives
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