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Fastway

Fastway

1.2 from 8,080 reviews · View Statistics
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Listing monitored by Fastway

Reviews

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11 reviews
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Why
WhyCentral Queensland, QLD
  • 3 reviews
  • 3 likes

I would give a ZERO rating if I could

published

Fastway was already the worst company in the world and after the merge with Aramex, it's beyond worst!!

I am amazed by how this company still exists after so many complaints with low-quality staff.

Their customer service is non-existent and the drivers are not responsible and with bad manners.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

Why
Why

You have no quality staff that I can utilise. Please take back your words until you have proven the improvements.

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Phil W.
Phil W.South East Queensland, QLD

Absolutely useless, i can't understand how this company is still operational.

published

Absolutely useless, i can't understand how this company is still operational, they have managed to lose or at least damage every single time, i have never had a good experience with this company, avoid at all cost

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
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noene
noene
  • 2 reviews
  • 2 likes

Atrocious service (actual and customer)

published

Terrible experience. Irreparably damaged my package, refused to admit it or even respond to emails for over 2 weeks, then informed me it was my responsibility to arrange a replacement. Unreliable + unfriendly.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Hi there, I am very sorry to hear of the issues surrounding your delivery.

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green reaper
green reaper
  • 21 reviews
  • 37 likes

Stay away from Fastway / Mailman, a turtle would deliver faster than these guys

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
green reaper
green reaper

news flash i am told fastway is changing its name to the great amazing circus act where your parcels vanish eaten by monkies

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John T.
John T.Far North Queensland, QLD

What a joke of a service

published

WARNING WARNING Absolute joke of a service lost item and only reimbursed me postage cost $30 not the cost of item itself. Lost money from item, eBay fees and PayPal fee. What a joke do everyone a favour and close down your not even cheaper the Australia post anymore.
Your a disgrace of a business and lodging complaint with OFT.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Robert
RobertSouth East Queensland, QLD

Worst service of any company I have ever dealt with.

published

Several damaged parcels they would not reimburse for. Drivers too lazy to deliver to door. Missed deliveries on several occasions. No real call centre to help with queries. Use Couriers Please, they may have bad reviews but 100% better than this poor service company.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Ange
AngeGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes
  • Verified

Terrible

published

If i could give any star less than 1 i would. Fastway is the most terrible courier company anyone could think of using. The customer service is absolutely nothing to write home about. I sent a courier through fastway on the 20th June for the package to be delivered on the 21st June and my customer is still waiting for this to be delivered. I have contacted fastway 3 times and have bluntantly been refused to speak to a supervisor and have been told that my package has been damaged. I will not be using fastway ever again and will make sure no else does.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Bearfoz
Bearfoz
  • 3 reviews
  • 4 likes
  • Verified

Pathetic service.

published

Fastway Couriers are joke. They don’t know the meaning of customer service. The courier left a card on the front steps. Didn’t ring the bell or knock. No information on the card as to where the parcel is. Have contacted Fastway eight times and get told it’s on the afternoon delivery. Two weeks later still waiting on the parcel. Pathetic. If you are a business avoid them like the plaque, they’ll send you broke.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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john lynch
john lynchCentral Highlands and Goldfields, VIC

Fastway strikes again

published

Package booked Wednesday picked up Mon (It was Anzac day Thurs) 4 days later customer has not received goods. Tracking says delivered and signed for???? After calling a couple of Depots finally found a helpful lady in Ballarat. She says my parcel has been transferred to Aust Post, to be delivered to Kerang. Customer calls to say he has had a phone call from a person in Blackwood to say he has the parts that should be in Kerang Blackwood/Kerang???

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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David
DavidGreater Melbourne (Inner), VIC

Wish there was less than 1 star!

published

Worst courier/transport company ever used! Never picks up the goods, always takes abut 3 days for the driver to show up after a pickup has been booked. Melbourne - Melbourne takes around 8 days? I mean WTH? How long can it take to go from the Eastern Suburbs to the Western Suburbs? We know the tunnel is slow sometimes but my word! Then there is the re consigning and using other companies who decide to lose the parcels and then nobody wants to take responsibility. Seriously who have you got working here? Oh wait I shouldn't use the word "working" nobody at Fastway does any work, they are too busy thieving your parcels and re selling the goods inside.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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GENSTRIDE
GENSTRIDE
  • 3 reviews
  • 1 like

Headaches Galore!

published

Several Lost parcels, unable to deliver to the same company that other couriers have no problem delivering to. No communication, takes over 1 month to figure out the obvious. I will Never use Fastway Ever Again!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Questions & Answers

Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
Nadia L.
Nadia L.asked

Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?

No answers
amna a.
amna a.asked

Can you want to track and trace your parcel live on the official site?
https://fastwaytracking.com/

No answers
See all Fastway questions

Get an answer from our members and Fastway representatives

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