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Fastway

Fastway (page 2 of 2)

1.2 from 8,080 reviews · View Statistics
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Lala Garabedian
Lala GarabedianSydney, NSW
  • 2 reviews

Slowestway delivery, they neither pick up nor deliver

published

I started $250 dollar account with Slowestway one year ago the money is still in the account credit because they either dont have a driver, or driver details are wrong and if luckily you find the driver he forgets to pick up for few days so you change courier services. Total waste of time and money, with almost all drivers cant speak English.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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green reaper
green reaper
  • 21 reviews
  • 37 likes

Stay away from Fastway / Mailman, a turtle would deliver faster than these guys

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
green reaper
green reaper

news flash i am told fastway is changing its name to the great amazing circus act where your parcels vanish eaten by monkies

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Jessica
JessicaSydney, NSW
  • 2 reviews
  • 3 likes

Very poor customer service

published

Rang Fastway to book a pick , one said you need to ring here, so I rang the number waited on line for 20 mins, only be told I needed to be a Fastway customer to book a pick up, she didn't even bother to look up if we were a customer or not, she said even when I am a customer, need to order tickets, like I know how many tickets I need. Will stick with Couriers please

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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John T.
John T.Far North Queensland, QLD

What a joke of a service

published

WARNING WARNING Absolute joke of a service lost item and only reimbursed me postage cost $30 not the cost of item itself. Lost money from item, eBay fees and PayPal fee. What a joke do everyone a favour and close down your not even cheaper the Australia post anymore.
Your a disgrace of a business and lodging complaint with OFT.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Max
MaxMid North Coast, NSW
  • 5 reviews
  • 5 likes

Most arrogant owner at Coffs Harbour.

published

Well I understand why they have so many one 1 stars. These people don't care one iota for their job or the parcels they deliver. Regularly the parcels are smashed up, 8-10 days delivery when they quote 2-3 and the owner at the Coffs Harbour depot is the most hubris. They act as though they couldn't give a crap if you use them or not. Well you have lost our company using you and I'd advise not to use them if you want your package delivered.
Just go with another company.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
Max
Max
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John D.
John D.North-West & West coast, TAS
  • 6 reviews
  • 3 likes

Consistently bad!

published

I've had too many articles languishing in Fastway depots (modelled on Turkish prisons no doubt) for up to two weeks. Along with their crippled snail pace delivery you get surly delivery guys to boot! eBay sellers claim they are using Australia Post when in fact they resort to sending your purchased property via Fastway, that's is something eBay should address now!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Hi there, I do apologise for the negative experience had. We would like to thank you for your feedback. I hope you do use Fastway with a more positive experience in future.

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Robert
RobertSouth East Queensland, QLD

Worst service of any company I have ever dealt with.

published

Several damaged parcels they would not reimburse for. Drivers too lazy to deliver to door. Missed deliveries on several occasions. No real call centre to help with queries. Use Couriers Please, they may have bad reviews but 100% better than this poor service company.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Adelaide Region
Adelaide RegionMetropolitan Adelaide, SA

Worst.Service.Ever

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Ange
AngeGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes
  • Verified

Terrible

published

If i could give any star less than 1 i would. Fastway is the most terrible courier company anyone could think of using. The customer service is absolutely nothing to write home about. I sent a courier through fastway on the 20th June for the package to be delivered on the 21st June and my customer is still waiting for this to be delivered. I have contacted fastway 3 times and have bluntantly been refused to speak to a supervisor and have been told that my package has been damaged. I will not be using fastway ever again and will make sure no else does.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Bearfoz
Bearfoz
  • 3 reviews
  • 4 likes
  • Verified

Pathetic service.

published

Fastway Couriers are joke. They don’t know the meaning of customer service. The courier left a card on the front steps. Didn’t ring the bell or knock. No information on the card as to where the parcel is. Have contacted Fastway eight times and get told it’s on the afternoon delivery. Two weeks later still waiting on the parcel. Pathetic. If you are a business avoid them like the plaque, they’ll send you broke.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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john lynch
john lynchCentral Highlands and Goldfields, VIC

Fastway strikes again

published

Package booked Wednesday picked up Mon (It was Anzac day Thurs) 4 days later customer has not received goods. Tracking says delivered and signed for???? After calling a couple of Depots finally found a helpful lady in Ballarat. She says my parcel has been transferred to Aust Post, to be delivered to Kerang. Customer calls to say he has had a phone call from a person in Blackwood to say he has the parts that should be in Kerang Blackwood/Kerang???

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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David
DavidGreater Melbourne (Inner), VIC

Wish there was less than 1 star!

published

Worst courier/transport company ever used! Never picks up the goods, always takes abut 3 days for the driver to show up after a pickup has been booked. Melbourne - Melbourne takes around 8 days? I mean WTH? How long can it take to go from the Eastern Suburbs to the Western Suburbs? We know the tunnel is slow sometimes but my word! Then there is the re consigning and using other companies who decide to lose the parcels and then nobody wants to take responsibility. Seriously who have you got working here? Oh wait I shouldn't use the word "working" nobody at Fastway does any work, they are too busy thieving your parcels and re selling the goods inside.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Absolutely hopeless

published

Booked for a parcel on Sunday night and was quoted on it arriving at destination by Wednesday. It’s Wednesday and the parcel is still sitting at my door! It’s supposed to be at receivers end by now but they haven’t even collected. Several calls have been made, tried the driver (diverted to a message bank) then tried support but still no help. Will not be using again!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Stuart D
Stuart DPerth
  • 7 reviews
  • 9 likes
  • Verified

Worst couriers in Australia, completely incompetent.

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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GENSTRIDE
GENSTRIDE
  • 3 reviews
  • 1 like

Headaches Galore!

published

Several Lost parcels, unable to deliver to the same company that other couriers have no problem delivering to. No communication, takes over 1 month to figure out the obvious. I will Never use Fastway Ever Again!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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