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Fastway

Fastway

1.2 from 8,080 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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Lawrence
LawrenceSydney, NSW
  • 2 reviews

Are you on the edge of bankrupting?

published

They are not picking up parcels for WEEKS in my suburb and nearby suburbs, what a waste of time. I send parcels via sendle and that's a shame I can't choose which courier I use. If I can choose, I would never use Fastway. Why this kind of company still exist in Australia???

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Guachi
Guachi
  • 2 reviews
  • 1 like

If I Can Give Negative -10 Stars I Would Easily... Terrible Company...

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Samoa C.
Samoa C.South East Queensland, QLD
  • 2 reviews
  • 1 like

Item arrived wet and damaged

published

The item I sent was packaged to the point I really thought it would be almost impossible to damage. It had fragile stickers all over it and arrived wet with holes in the outer cardboard packaging.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Bev
BevGreater Melbourne (Outer), VIC
  • 33 reviews
  • 19 likes

Beyond pathetic: Negative stars if it was possible.

published

My package once again has waited aa week and still waiting for collection.
This company is beyond pathetic. They supply the drivers name and number for your area but of course, he has to answer the phone or text messages.
This company is not even worth the time to leave a negative review.
Words fail me.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

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Mike
MikeSydney, NSW

Bad Damage Claim Process

published

If you want to claim compensation for parcel damage from Fastway, good luck! They don't make it easy at all. They only allow 14 days. You have to go through customer service department which believe or not, don't handle claim. Then you need to contact their claim department which simply send you an email. In my case, I suspect their email went to my junk box which I didn't know. I emailed them again and again and again after that but heard nothing. They simply waited until the 14 days passed and all of a sudden their email came through to my inbox, which is a joke!

Incentivised Review No
Sender or ReceiverSender
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Hi there, I’m very sorry to hear of the issues you’ve faced. I will pass your feedback to the relevant department so that they can investigate. Please accept our sincere apologies. Thanks for your review and have a lovely day.

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Worst Service EVER!!!

published

Rude Driver. Worst off all services i ever had. i will not used them anymore.
Customer service is useless to this company. know your people, why this company still working if your people dont know how to manage customers.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. I’m sorry to hear you had a problem with your delivery. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

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Why
WhyCentral Queensland, QLD
  • 3 reviews
  • 3 likes

I would give a ZERO rating if I could

published

Fastway was already the worst company in the world and after the merge with Aramex, it's beyond worst!!

I am amazed by how this company still exists after so many complaints with low-quality staff.

Their customer service is non-existent and the drivers are not responsible and with bad manners.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

Why
Why

You have no quality staff that I can utilise. Please take back your words until you have proven the improvements.

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Django
DjangoHunter Region, NSW
  • 3 reviews
  • 2 likes

delivery driver Eranga is a total psycho maniac , this company is an absolute joke

published

Driver called Eranga (ipswich pickup) never turns up on time , knocks and runs before you can get to the door , very aggressive if questioned . Got all up in my face and wanted to have a fight because I asked him if he could please wait 30 seconds for us to make it to the door before he takes off . Absolute nut head

This company should not be in business , I will never use them again

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. We apologise for any inconvenience caused. We are currently implementing new processes to better the service we provide. Have a lovely day.

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James Y.
James Y.Sydney, NSW

Never use Aramex (fastway)

published

my Item was not collected for 3 days and no delivery schedule for 3 days after pick it up. even though this is Sydney CBD. they are long time delivery.

Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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seul ki
seul kiSydney, NSW

Never again always late on delivery and never picked up on time.

published

i will not use fastway ever again. thought Aust post bad but these guys are worst of all.
they are always late on delivery and never pick up on time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Please accept our sincere apologies. I will be sure to pass your feedback to the relevant department. Thanks for your review and have a lovely day.

Similar opinion? Write a review on ProductReview.com.au!
Justin
Justin
  • 2 reviews

Do not use this company they have no idea what customer services is

published

3 days of calls no answer for a simple pick up, rang head office lady in cash sale was so rude
Had to ring cash sale option as no one answering any other option also lost packages that left at the same time that where delivered a week a part
Left 10 message for area manager no return call that was a about 2 months or 3 months ago

>if you dont have to use this company dont, unreliable.
>delivery could end up anywhere
And no one answers any calls at at head office ever.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Please accept our sincere apologies. I will be sure to pass your feedback to the relevant department. Thanks for your review and have a lovely day.

Similar opinion? Write a review on ProductReview.com.au!

Don't use zero Star

published

They said 1 day delivery but took more than a week. They delivered wrong parcel first and marked as delivered. After I complained they delivered the correct one.. please don't.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
Ricky
Ricky
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Natasha
Natasha
  • 2 reviews

Terrible Service

published

My parcels from my Etsy business were delivered late and I had more parcels damaged than those delivered in good condition. When I applied for compensation I was told they would only cover 35% of the product. I had to replace all broken parcels so this has been a very expensive exercise for such a small business. I note Fastway is changing their name and branding - I wonder why??? Do your research on couriers!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
Similar opinion? Write a review on ProductReview.com.au!
Phil W.
Phil W.South East Queensland, QLD

Absolutely useless, i can't understand how this company is still operational.

published

Absolutely useless, i can't understand how this company is still operational, they have managed to lose or at least damage every single time, i have never had a good experience with this company, avoid at all cost

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
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Prasun
PrasunGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 8 likes
  • Verified

The worst courier company in Australia.

published

10 out of 10 times this courier will fail pickup and their customer service is competing with their pickup/ delivery group to show who can do even more worse. After contacting multiple times, the customer service told that we are forwarding the call to the right team and the call went to voice message with no exception. To make situation worse, damaged items on transit.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway
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Questions & Answers

Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
Nadia L.
Nadia L.asked

Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?

No answers
amna a.
amna a.asked

Can you want to track and trace your parcel live on the official site?
https://fastwaytracking.com/

No answers
See all Fastway questions

Get an answer from our members and Fastway representatives

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