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Fastway

Fastway (page 2 of 10)

1.2 from 8,056 reviews · View Statistics
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Reviews

1.0
390 reviews
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Lee R.
Lee R.Murrumbidgee Region, NSW
  • 4 reviews
  • 1 like
  • Verified

Useless

published

First parcel turned up smashed into tiny pieces but the box was fine. No idea how they smashed it. Second parcel is sitting in a depot and has been for 3 days since they received it. I'm guessing it also will be destroyed.

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Daniel
DanielSydney
  • 7 reviews
  • 7 likes

The worst

published

Fastway is the worst delivery service in this country. I recall 3 loss of parcels, the seller was using Fastway for each one. They have renamed themselves to Aramex but it's still the same old rubbish service.

11:00am in the morning, sent enquiry to their WhatsApp.
By the way, scanning their QR code using WhatsApp doesn't work, I had to use Wechat!
8:32pm, no response.
Tracking claimed the delivery was due "today", since the day before yesterday.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)
KENf
KENf
  • 2 reviews

Don't use these people

published

We have had 3 deliveries from this mob and on each occasion they don't bother to deliver it to our apartment, but just drop at a nearby convenience store. Today the parcel which we have been chasing up for over a week, was not even at the convenience store. They are absolutely useless and should be avoided at all costs. Never trust a company that uses an expressive adjective like "fast" in their name. It always turns out to be the opposite

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
rcn
rcnGreater Melbourne (Outer), VIC

Terrible courier service

published

If there was an option to give less than one star i would! I wont buy anything that is going to be sent by this company. They are slow, poor communication and your packages disapppear on a regular basis.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Ash
AshMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Rubbish

published

What a rubbish service. Can never find my address...but aus post can..redirect to a business address in the city but still can’t find it?

Takes forever and they don’t have any customer service. Absolute joke of a service. NEVER USE THEM. This was an eBay package and this isn’t the first time I’ve had to deal with these idiots. I avoid them and I suggest you do to.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

DUMPED - not DELIVERED

published

The Package was left on a busy street and stolen. Aramex proudly showed photo of this and refused to communicate any further. DELIVERED apparently has a broad meaning to these people.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo

Useless....

published

Says calling card left, no one to contact to get redelivered. Tracker says in transit for several days and no collection point details.
One parcel, sent strict instruction not to throw parcel over fence as dog would get it...of course what did they do?? Thank god dog didnt get sick!! Absolutely hopeless! Even Aus Post is better...so that says something.
No wonder they changed their name from Fastway.....

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionNo

Worst Postal Service to Date!

published

Im not one to usually leave reviews but Fastway have been the worst postal company I have ever seen and experienced. There have been multiple occasions where items are extremely late, the courier driver not leaving pickup notes and just poor customer service in general. Avoid at all costs!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
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Fair
Fair
  • 16 reviews
  • 31 likes

Donkeys

published

They still use donkeys for deliveries, that's why it takes few weeks to do a local delivery, poor animals without any rights, no jobkeeper, wonder if they are issued with masks.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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koala
koalaSouth East Queensland, QLD
  • 3 reviews

dont deliver to this area,but still take parcels from sender

published

have ordered items twice ,both times to be delivered by fastway couriers,but the problem is that they dont deliver to my area of brisbane,both times parcels have arrived at brisbane depot and been returned to sender,why do they receceive parcels to areas that they dont deliver to,as far as customer service goes there is none

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Kittyleo
KittyleoHunter Region, NSW
  • 7 reviews
  • 3 likes
  • Verified

Should be zero...

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeInternational
Delivery Arrived in Good ConditionNo

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0.0
(1,234)
Greg M.
Greg M.Sydney, NSW
  • 3 reviews
  • 1 like

Article was never delivered, they claim it was. Unable to contact them

published

It is not possible to call Aramex / Fastway. Whenever you call, there is a comment that they are busy. Waited 30 minutes once with nothing. Have sent emails, to be told that a parcel was delivered. Then sent them the security footage to show delivery person arriving and leaving, no evidence of parcel being dropped off. No signature obtained either. After 3 weeks, no response.

Incentivised Review No
Sender or ReceiverReceiver
Delivery Arrived in Good ConditionNo
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Davide
DavideSydney, NSW

He didn't buzz and he left it outside the mailbox...got stolen.

published

Don't use this courier. Terrible service, I ordered a game last week , they said they delivered it, but they left it half outside the mailbox, so it got stolen from someone else.
Funny part was that I was at home. They could have just buzzed!!!!
And they said by email that is not their problem now because there wasn't any sign receipt.
Horrible!!!! Don't use them!!!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Samoa C.
Samoa C.South East Queensland, QLD
  • 2 reviews
  • 1 like

Item arrived wet and damaged

published

The item I sent was packaged to the point I really thought it would be almost impossible to damage. It had fragile stickers all over it and arrived wet with holes in the outer cardboard packaging.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Alex
Alex
  • 6 reviews
  • 6 likes
  • Verified

Just a joke...

published

Delivery took a week longer then estimated and arrived only 1 out of 3 boxes...
What to do next is not clear...
Complete joke...
Instead of calling before delivery with time they just arrived when no one home and dropped on driveway

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Narelle G.
Narelle G.
  • 3 reviews
  • 2 likes

If I could give them 0 stars I would.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Stephen
StephenSydney, NSW

Worst courier company

published

don't expect they know your package, not even promised from Account Managers assured, super unprofessional ,frustrating deal with them. The only guys you can deal may be the CEO and warehouse manager below, good luck!
peter.lipinski @ Aramex dot com.au
andrew.mckenna@Aramex dot com.au
ask what they must do to help you.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

The worst courier company I have used

published

My parcel was dispatched and arrived in Sydney over a week ago, it shouldn't take it a week to make it across town. I tried to use the online chat to ask for an update. It said a customer service agent would be with me shortly...... an hour later still no contact. They as a company are absolute rubbish and it astounds me that they are still in buisness!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Hi there, I’m very sorry to hear of the issues you’ve faced. I will pass your feedback to the relevant department so that they can investigate. Please accept our sincere apologies. Thanks for your review and have a lovely day.

Peter
PeterRichmond-Tweed, NSW

Worst Courier On The Planet

published

This is the worst courier company on the planet. It does not even deserve 1 star. Avoid at all costs. They lie about their delivery. They never deliver to many rural properties event though they never tell the suppliers that they do not deliver. This is called fraud.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

Alana T.
Alana T.Sydney Surrounds, NSW

Thieves!!

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Please accept our sincere apologies. I will be sure to pass your feedback to the relevant department. Thanks for your review and have a lovely day.

Bev
BevGreater Melbourne (Outer), VIC
  • 33 reviews
  • 19 likes

Beyond pathetic: Negative stars if it was possible.

published

My package once again has waited aa week and still waiting for collection.
This company is beyond pathetic. They supply the drivers name and number for your area but of course, he has to answer the phone or text messages.
This company is not even worth the time to leave a negative review.
Words fail me.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

OriginAreRacistThieves
OriginAreRacistThieves
  • 3 reviews
  • 2 likes

OMG NOOOOOOO!

published

That moment when you are provided a tracking number from Aramex. Its like finding out youve just been done over by a nigerian scammer.

I suggest when making online purchases you add a message that if they are donating your goods to Aramex they cancel the sale immediately.

I do feel for the hard workers trying to do their job and avoid the shame of being employed by Aramex. They’re paid a pittance and in return they have to deal with customers who are rightfully irritated and fed up with the lack of any service whatsoever. I can’t say they do right by the customer or their staff. (No Ive never worked for them)

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

Steve
Steve
  • 8 reviews
  • 6 likes

Worst Courier company on Earth!!!!

published

This is my second delivery from Fastway/aramex in the last 2 weeks. In both instances the parcels have sat onboard with the driver for days before he can actually be bothered to deliver them.
Why is this bottom feeder courier company the only ones that do that?

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

Steve
Steve
Matthew
MatthewGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

0/5 Worst courier company ever!!!!!

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Please accept our sincere apologies. I will be sure to pass your feedback to the relevant department. Thanks for your review and have a lovely day.

Matthew
Matthew
Paul
PaulSydney, NSW

And again...

published

So, here I go again. Not delivered, no card left, I was told I wasn't home, lies lies lies lies... Support is as useful as an ashtray on a motorcycle. Absolutely disgraceful lying dogs.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.Fastway

Thanks for your feedback. I’m sorry to hear you had a problem with your delivery. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

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