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First parcel turned up smashed into tiny pieces but the box was fine. No idea how they smashed it. Second parcel is sitting in a depot and has been for 3 days since they received it. I'm guessing it also will be destroyed.
Fastway is the worst delivery service in this country. I recall 3 loss of parcels, the seller was using Fastway for each one. They have renamed themselves to Aramex but it's still the same old rubbish service.
11:00am in the morning, sent enquiry to their WhatsApp.
By the way, scanning their QR code using WhatsApp doesn't work, I had to use Wechat!
8:32pm, no response.
Tracking claimed the delivery was due "today", since the day before yesterday.
Don't use these people
We have had 3 deliveries from this mob and on each occasion they don't bother to deliver it to our apartment, but just drop at a nearby convenience store. Today the parcel which we have been chasing up for over a week, was not even at the convenience store. They are absolutely useless and should be avoided at all costs. Never trust a company that uses an expressive adjective like "fast" in their name. It always turns out to be the opposite
Terrible courier service
If there was an option to give less than one star i would! I wont buy anything that is going to be sent by this company. They are slow, poor communication and your packages disapppear on a regular basis.
What a rubbish service. Can never find my address...but aus post can..redirect to a business address in the city but still can’t find it?
Takes forever and they don’t have any customer service. Absolute joke of a service. NEVER USE THEM. This was an eBay package and this isn’t the first time I’ve had to deal with these idiots. I avoid them and I suggest you do to.
DUMPED - not DELIVERED
The Package was left on a busy street and stolen. Aramex proudly showed photo of this and refused to communicate any further. DELIVERED apparently has a broad meaning to these people.
Says calling card left, no one to contact to get redelivered. Tracker says in transit for several days and no collection point details.
One parcel, sent strict instruction not to throw parcel over fence as dog would get it...of course what did they do?? Thank god dog didnt get sick!! Absolutely hopeless! Even Aus Post is better...so that says something.
No wonder they changed their name from Fastway.....
Worst Postal Service to Date!
Im not one to usually leave reviews but Fastway have been the worst postal company I have ever seen and experienced. There have been multiple occasions where items are extremely late, the courier driver not leaving pickup notes and just poor customer service in general. Avoid at all costs!
They still use donkeys for deliveries, that's why it takes few weeks to do a local delivery, poor animals without any rights, no jobkeeper, wonder if they are issued with masks.
dont deliver to this area,but still take parcels from sender
have ordered items twice ,both times to be delivered by fastway couriers,but the problem is that they dont deliver to my area of brisbane,both times parcels have arrived at brisbane depot and been returned to sender,why do they receceive parcels to areas that they dont deliver to,as far as customer service goes there is none
Should be zero...
I regularly receive business parcels from China through Fastway.
It is an issue.
Parcel sits at a Sydney sorting facility for 2plus weeks and Fastways deny having received the parcel when an enquiry is made.
On every single occasion that I’ve made an enquiry/lodged a complaint my parcel is “out for delivery” within 24 hours....How is this possible when the item had not been tracking at all the day before, and you claim not to have had it? Idk if they are lazy or incompetent, but ridiculous company..
Article was never delivered, they claim it was. Unable to contact them
It is not possible to call Aramex / Fastway. Whenever you call, there is a comment that they are busy. Waited 30 minutes once with nothing. Have sent emails, to be told that a parcel was delivered. Then sent them the security footage to show delivery person arriving and leaving, no evidence of parcel being dropped off. No signature obtained either. After 3 weeks, no response.
He didn't buzz and he left it outside the mailbox...got stolen.
Don't use this courier. Terrible service, I ordered a game last week , they said they delivered it, but they left it half outside the mailbox, so it got stolen from someone else.
Funny part was that I was at home. They could have just buzzed!!!!
And they said by email that is not their problem now because there wasn't any sign receipt.
Horrible!!!! Don't use them!!!!
Item arrived wet and damaged
The item I sent was packaged to the point I really thought it would be almost impossible to damage. It had fragile stickers all over it and arrived wet with holes in the outer cardboard packaging.
Just a joke...
Delivery took a week longer then estimated and arrived only 1 out of 3 boxes...
What to do next is not clear...
Instead of calling before delivery with time they just arrived when no one home and dropped on driveway
If I could give them 0 stars I would.
I ordered items from Melbourne which were dispatched by Riot the next working day and they arrived at the Sydney depot overnight.
My delivery then sat at the depot until I sent an inquiry.
My parcels were then dispatched and I tracked it all around my suburb to within 100m of my house. (They were actually in my street 3 times)
I then tracked it disappearing into the distance and making a tour of most of the Sutherland Shire before it returned to the depot.
Again I sent a 2nd inquiry and my parcels were again dispatched the next day but this ti...
Worst courier company
don't expect they know your package, not even promised from Account Managers assured, super unprofessional ,frustrating deal with them. The only guys you can deal may be the CEO and warehouse manager below, good luck!
peter.lipinski @ Aramex dot com.au
andrew.mckenna@Aramex dot com.au
ask what they must do to help you.
The worst courier company I have used
My parcel was dispatched and arrived in Sydney over a week ago, it shouldn't take it a week to make it across town. I tried to use the online chat to ask for an update. It said a customer service agent would be with me shortly...... an hour later still no contact. They as a company are absolute rubbish and it astounds me that they are still in buisness!
Worst Courier On The Planet
This is the worst courier company on the planet. It does not even deserve 1 star. Avoid at all costs. They lie about their delivery. They never deliver to many rural properties event though they never tell the suppliers that they do not deliver. This is called fraud.
Deserves minus stars!! Absolutely despicable service. My parcel arrived at the Sydney depot on 13th December, I was assured delivery via text that it would arrive by 15th December. Contacted by email. No response. By 29th December still no parcel so contacted the depot by phone. I waited 40min on hold to be told that I would receive a notification of when I would receive it within 3 business days. It's now the 11th January, several emails later, no response or contact made to tell me where my parcel is, checked tracking number on the website ag...ain, parcel has now been changed to 'damaged'. So another email asking for an explanation. Still nothing. Hope your couriers enjoyed my $200 worth of wine that was supposed to be Christmas gifts you thieves!!
Beyond pathetic: Negative stars if it was possible.
My package once again has waited aa week and still waiting for collection.
This company is beyond pathetic. They supply the drivers name and number for your area but of course, he has to answer the phone or text messages.
This company is not even worth the time to leave a negative review.
Words fail me.
That moment when you are provided a tracking number from Aramex. Its like finding out youve just been done over by a nigerian scammer.
I suggest when making online purchases you add a message that if they are donating your goods to Aramex they cancel the sale immediately.
I do feel for the hard workers trying to do their job and avoid the shame of being employed by Aramex. They’re paid a pittance and in return they have to deal with customers who are rightfully irritated and fed up with the lack of any service whatsoever. I can’t say they do right by the customer or their staff. (No Ive never worked for them)
Worst Courier company on Earth!!!!
This is my second delivery from Fastway/aramex in the last 2 weeks. In both instances the parcels have sat onboard with the driver for days before he can actually be bothered to deliver them.
Why is this bottom feeder courier company the only ones that do that?
0/5 Worst courier company ever!!!!!
I ordered a barbell from ebay. The seller used Fastways/ Aramex as their courier. I never recieced the barbell and I sent aramex an email, and they claim to have delivered my parcel. They sent a note written "proof of delivery". No signature on the paper, no picture of the parcel on my door step, just a piece of paper written "proof of delivery". Really Fastways?? Or should i say Noways.
Tried to call but they are not taking any calls due to WFH covid situation and they directed me to their supposedly "live chat", where I had to wait 2hrs to ...get a response from a rude consultant, whose only response was - "we have already sent you proof and delivery" and cut me off. Looking at the number of people who have not recieved their parcels in the reviews, it is clear that Aramex has got employees who are stealing peoples orders instead of delivering them and then sending lousy "proof of delivery" notes which dont mean anything. I am never buying anything online from a seller who uses Aramex as their courier. I make sure i contact the seller and find out before I throw my money down the drain. Be warned, stay away from any online seller that is associated with Aramex and save yourself the pain.
So, here I go again. Not delivered, no card left, I was told I wasn't home, lies lies lies lies... Support is as useful as an ashtray on a motorcycle. Absolutely disgraceful lying dogs.
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