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Bad customer service parcels go missing
Have had 2 parcels go missing in the last month with fastway. The first they claim they never received but shipping states its been sitting at a sorting facility for the last 4 weeks. No one will do anything apart from tell me no we don't have it chase it up with the seller. Second parcel got delivered beside my letterbox and stolen while I was at work. Once again no response never contacted back and emails ignored. Had a dishwasher delivered 6 months ago with fist size dints all over it from being thrown around. Again nothing was done no apology or responsibility taken
Poor customer service
Received email stating parcel was damaged and not delivered and then lied and sent head office scan of a different parcel delivered denied that I had received email address that my parcel had been delivered a lot of work for me and sender when they only had to admit it was damaged. [name removed] from central coast office no customer skills and needs training for this job doesn’t listen and talks over you.
The WORST couriers in the world.
I have had two deliveries scheduled through Fastway. The first was a package from Amazon.com.au. We received an email advising the item was onboard for delivery that day so stayed home all day waiting for it. It was a fathers day gift and this was on a Friday prior to, so great timing, right? WRONG!
At about 5.30 having still not received the gift I tried to ring Fastway, but they had gone home for the weekend! As they had said the package was onboard for delivery, I held out hope for a late delivery, but we didnt get one. I wondered if th...ey delivered on Saturdays so stayed home again... but in vain! On Monday I received ANOTHER email saying it was on board and the previous notification had been changed! After a series of phone calls and emails it became clear they didnt care and this was their normal service. Then I ordered flowers from Bloomex! The flowers are sent from Sydney to Port Macquarie by.... yes you guessed it Fastway. So when they didnt arrive on the the day of our 50th anniversay I started chasing up Bloomex and discovered they used Fastway. They assured me they would be delivered on the Friday - they werent and of course Fastway had gone home for the weekend and couldnt be contacted.
When will they go out of business
I have been waiting two days already for an article to be collected, just leave it on the porch i was told.
This is a return article that the sender charged me to return by courier, i use that term loosely. I tried calling fastway, who are limited in capacity due to covid, website always leads back to the same number even to speak to your local courier, cant speak with anyone unless you are the customer who made the booking, so i left a message anyway, no return call. Then they claim to have chat, so not on your computer like normal businesses...
Biggest scammers in world
Purchased item through ebay. Seller used Fastway couriers. Item took 17 days to arrive a distance of 22kms.I contacted head office via phone. Business hours are 9-4:00 weekdays only. Really???? Complaints are processed usually within 24 hours. Really???? Finally get a person and its an indian cheif! Fastway, what a total joke! Rude,non english speaking,unproffesional,morons!!!
Bad Damage Claim Process
If you want to claim compensation for parcel damage from Fastway, good luck! They don't make it easy at all. They only allow 14 days. You have to go through customer service department which believe or not, don't handle claim. Then you need to contact their claim department which simply send you an email. In my case, I suspect their email went to my junk box which I didn't know. I emailed them again and again and again after that but heard nothing. They simply waited until the 14 days passed and all of a sudden their email came through to my inbox, which is a joke!
I would not even give them 1 star they are so bad and yet they continue to trade. They should forced to close business. Why companies continue to use this incredible unprofessional courier service is beyond me. Aramex as the company is now called never bothered to find out whether I was home before dropping off their ‘calling card’ which had no information on it but the tracking. I tried to call them no answer When entered tracking number no address was listed of where to go to collect parcel and it goes on.
Do yourself a favour run, far from this company. It’s not worth the frustration. DONT USE!!!
Worst Service EVER!!!
Rude Driver. Worst off all services i ever had. i will not used them anymore.
Customer service is useless to this company. know your people, why this company still working if your people dont know how to manage customers.
WORST SERVICE EVER
Delivery #1 from Sydney NSW - Melb - Food products delivered with insulated foam box upside down. Looked like it had been tossed around when I opened it. Interior insulation was all broken and had leaked all over food products (juices).
Delivery #2 from Sydney NSW - Melb - Replacement food products delivered with insulated foam box on its side. AGAIN - Looked like box had been tossed around when I opened it. Interior insulation was all broken and had leaked all over food products (juices).
QLD Lockyer Valley Fastway courier too lazy to put parcel in letterbox, destroying it.
Fastway just jammed satchet parcel partially into slot, and left it such that it soon after fellout, blown onto road,
Then it was destroyed by traffic. All because the courier was too lazy to lift the lid and place in letterbox.
Always delayed in delivering and can't follow simple delivery instructions/poor customer service!
- Firstly they have lied by saying they tried to deliver the order, but then when I called the support number the support agent said that there was no unit number provided so they couldn't deliver it.
- They stated that a unit number was never provided, when in fact in my delivery information, it was 100% provided. Furthermore the company I ordered from also got in contact with Fastway yesterday confirming the address.
- The address is not hard to miss at all. It's literally next door to a baby pink building which has been stated to...
I would give a ZERO rating if I could
Fastway was already the worst company in the world and after the merge with Aramex, it's beyond worst!!
I am amazed by how this company still exists after so many complaints with low-quality staff.
Their customer service is non-existent and the drivers are not responsible and with bad manners.
No communication at all
The chat cut me off, closed my ticket without me being able to ask questions. A parcel was sitting at the depot for 6 weeks before being shipped back overseas to the sender. They are telling me to contact the sender while the parcel is still sitting there - no one has bothered to contact me regarding the 'incorrect address'. Fastway come to my address every day and I've just discovered the address and contact number were both correct which is even more frustrating. I hope Aramex help them sort themselves out otherwise they are done for.
delivery driver Eranga is a total psycho maniac , this company is an absolute joke
Driver called Eranga (ipswich pickup) never turns up on time , knocks and runs before you can get to the door , very aggressive if questioned . Got all up in my face and wanted to have a fight because I asked him if he could please wait 30 seconds for us to make it to the door before he takes off . Absolute nut head
This company should not be in business , I will never use them again
Driver last week threw parcel from front yard at brick wall beside front door ,landing on concrete didn't even knock!,same driver did it again today! Have contacted both sender's .Next time I will return to sender for full refund at his cost.
Worst courier ever!!
I have 3 parcel currently being sent to me using Fastway, one was sent over 5 weeks ago from Melbourne and is still in transit to Adelaide (when I complained to the seller last week they sent a replacement using a different courier which arrived 2 days later), I have 2 coming from Sydney from 2 different sellers and both have been sitting in Sydney depot for over 2 weeks and are yet to be even shipped.
Last week I actually received a parcel over 3 weeks after it was sent from Melbourne which sat in the Adelaide depot for 5 days before they bothered doing the local delivery to me. I now ask seller who the use as the courier before I buy and if they use fastway I won’t buy from them!
Lies, Lies, Lies.
Waited weeks on a small toy from Amazon to then be told by Fastway that they knocked the door and nobody answered. There are 3 adults here and you can't actually approach my door without being seen in person and on camera. I told them this and then they said they couldn't find the address - which is the same story every time they have to deliver. It's an on-street address and really easy to find. They told me they'd send it back out and today, after waiting 3 days, I get the damaged toy. Amazon shouldn't have put it in an envelope but either wa...y, Fastway destroyed my last package and I have no doubt they did the same here. I should also mention that the guy who delivered my last damaged package from Amazon tried to intimidate me by standing toe-to-toe with me because I complained about his lies of not being home and so on. This company is by far the worst courier I have ever dealt with. It is the same issue and the same lies every single time.
Worst courier service
Once a week I have deliveries and since the NEW contract driver took over Blake Cuthbertson the deliveries get dumped no in several departments and then dumped right out side a door thus making it impossible to open to obtain the delivery after several emails and phone calls to Fastway trying to obtain the correct delivery that I pay for nothing is being rectified today normally the delivery is in the morning so far 2pm no delivery this guy is
Just so unprofessional playing games all because I complained about having to hand cart my delivery of 85kg to the correct location worst delivery service I look forward to hopefully him selling the business to get back the service I once had
would give negative stars if I could...
This was the 4th parcel FASTWAY has left without permission to leave unattended and the 4th parcel to get stolen from our building...useless courier. zero communication. DO NOT USE.
Had I known the company I was ordering through used them, I would not have ordered. Not worth headache.
Don't use this company - ZERO STAR
Most useless couriers ever!!! Yet another delivery has not arrived. Due to covid l have no choice but to be home and yet they say my goods have been delivered. l have left 2 enquiries heard nothing back from them. This company should not be allowed to exist. On 4/11/20 photos sent to us showed parcel delivered to Canberra not Melbourne. ABSOLUTLY USELESS
They are hopeless.
We get many deliveries but always have trouble with Fastway deliveries. Things come late and often not at all. They say they've attempted delivery but haven't been here at all. Sometimes our parcels arrive opened with contents missing. Seems like drivers are just lazy and can't be bothered to deliver.
Never use Aramex (fastway)
my Item was not collected for 3 days and no delivery schedule for 3 days after pick it up. even though this is Sydney CBD. they are long time delivery.
Parcels never come or get picked up
Every experience has in the worst with these guys!
1. Parcel never showed up at all.. when I tracked it said the tried to deliver it 3 times and left a not. Not once did they or even left a note. I contacted them then they said its been sent back to the seller... yet the company who sends it back never received it from fastway. Loss of $300.
1. Used sendle to send a parcel via fastway... 3 weeks and was never picked up. It got to a point where I went and got my parcel back and sent it via Australia post. Both sendle and fastway are useless. ...3. New parcel says its with the driver since the 15th of October. Today the the 21st and still has not been delivered. I emailed and called.. got a reply saying it will be delivered today... at 4:10pm called saying still have received nothing... the customer service guy kept saying its not 5pm yet... 5pm came and went and nothing!!!! I have no idea where my parcel is!
Fastway couriers are Crap poor I say
Fastway couriers are a Slow, pathetic, non responsive crap house company. If I could score the from 1 - 5 stars it would be negative 10 stars
Items are never delivered on time
Never again always late on delivery and never picked up on time.
i will not use fastway ever again. thought Aust post bad but these guys are worst of all.
they are always late on delivery and never pick up on time.
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