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Fastway

Fastway (page 3 of 10)

1.2 from 8,055 reviews · View Statistics
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1.0
390 reviews
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amandad7827
amandad7827South East Queensland, QLD
  • 6 reviews
  • 1 like

Bad customer service parcels go missing

published

Have had 2 parcels go missing in the last month with fastway. The first they claim they never received but shipping states its been sitting at a sorting facility for the last 4 weeks. No one will do anything apart from tell me no we don't have it chase it up with the seller. Second parcel got delivered beside my letterbox and stolen while I was at work. Once again no response never contacted back and emails ignored. Had a dishwasher delivered 6 months ago with fist size dints all over it from being thrown around. Again nothing was done no apology or responsibility taken

Fastway
Aramex A.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

Joym
JoymSydney Surrounds, NSW
  • 6 reviews
  • 3 likes
  • Verified

Poor customer service

published

Received email stating parcel was damaged and not delivered and then lied and sent head office scan of a different parcel delivered denied that I had received email address that my parcel had been delivered a lot of work for me and sender when they only had to admit it was damaged. [name removed] from central coast office no customer skills and needs training for this job doesn’t listen and talks over you.

Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

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DavidH9000
DavidH9000Mid North Coast, NSW
  • 40 reviews
  • 42 likes

The WORST couriers in the world.

published
Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

DavidH9000
DavidH9000

LMAO are you serious? USE you again? Hell fire NEVER EVER!!!!!

Sheryl. T
Sheryl. TGreater Melbourne (Metropolitan), VIC
  • 20 reviews
  • 6 likes

When will they go out of business

published
Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

Sheryl. T
Sheryl. T

And while i get a generated response, the parcel still sits here for collection 6 days later.

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Very unhappy
Very unhappySydney, NSW
  • 10 reviews
  • 6 likes

Biggest scammers in world

published

Purchased item through ebay. Seller used Fastway couriers. Item took 17 days to arrive a distance of 22kms.I contacted head office via phone. Business hours are 9-4:00 weekdays only. Really???? Complaints are processed usually within 24 hours. Really???? Finally get a person and its an indian cheif! Fastway, what a total joke! Rude,non english speaking,unproffesional,morons!!!

Fastway
Aramex A.Fastway

Thanks for your feedback. We apologise for any inconvenience caused. We are currently implementing new processes to better the service we provide. Have a lovely day.

Mike
MikeSydney, NSW

Bad Damage Claim Process

published

If you want to claim compensation for parcel damage from Fastway, good luck! They don't make it easy at all. They only allow 14 days. You have to go through customer service department which believe or not, don't handle claim. Then you need to contact their claim department which simply send you an email. In my case, I suspect their email went to my junk box which I didn't know. I emailed them again and again and again after that but heard nothing. They simply waited until the 14 days passed and all of a sudden their email came through to my inbox, which is a joke!

Fastway
Aramex A.Fastway

Hi there, I’m very sorry to hear of the issues you’ve faced. I will pass your feedback to the relevant department so that they can investigate. Please accept our sincere apologies. Thanks for your review and have a lovely day.

Wanda Sabbadin
Wanda SabbadinGreater Melbourne (Metropolitan), VIC

Pathetic service!!!!!

published

I would not even give them 1 star they are so bad and yet they continue to trade. They should forced to close business. Why companies continue to use this incredible unprofessional courier service is beyond me. Aramex as the company is now called never bothered to find out whether I was home before dropping off their ‘calling card’ which had no information on it but the tracking. I tried to call them no answer When entered tracking number no address was listed of where to go to collect parcel and it goes on.

Do yourself a favour run, far from this company. It’s not worth the frustration. DONT USE!!!

Fastway
Aramex A.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

Worst Service EVER!!!

published

Rude Driver. Worst off all services i ever had. i will not used them anymore.
Customer service is useless to this company. know your people, why this company still working if your people dont know how to manage customers.

Fastway
Aramex A.Fastway

Thanks for your feedback. I’m sorry to hear you had a problem with your delivery. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

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AJC
AJCGreater Melbourne (Outer), VIC

WORST SERVICE EVER

published

Delivery #1 from Sydney NSW - Melb - Food products delivered with insulated foam box upside down. Looked like it had been tossed around when I opened it. Interior insulation was all broken and had leaked all over food products (juices).

Delivery #2 from Sydney NSW - Melb - Replacement food products delivered with insulated foam box on its side. AGAIN - Looked like box had been tossed around when I opened it. Interior insulation was all broken and had leaked all over food products (juices).

Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

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Buyer
BuyerLaidley Heights
  • 6 reviews
  • 1 like

QLD Lockyer Valley Fastway courier too lazy to put parcel in letterbox, destroying it.

published

Fastway just jammed satchet parcel partially into slot, and left it such that it soon after fellout, blown onto road,
Then it was destroyed by traffic. All because the courier was too lazy to lift the lid and place in letterbox.

Fastway
Aramex A.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

Buyer
Buyer

OK, but I am $17 out of pocket due to your Fastway drivers laziness to do his/her job properly.
When someone reimburses me for my loss, then that will be an acceptable apology. Your words alone are worthless.
Email vk4tux@bigpond.com

Larissa
LarissaSydney, NSW
  • 3 reviews

Always delayed in delivering and can't follow simple delivery instructions/poor customer service!

published
Fastway
Aramex A.Fastway

Hi there, I’m very sorry to hear of the issues you’ve faced. I will pass your feedback to the relevant department so that they can investigate. Please accept our sincere apologies. Thanks for your review and have a lovely day.

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Why
WhyCentral Queensland, QLD
  • 3 reviews
  • 3 likes

I would give a ZERO rating if I could

published

Fastway was already the worst company in the world and after the merge with Aramex, it's beyond worst!!

I am amazed by how this company still exists after so many complaints with low-quality staff.

Their customer service is non-existent and the drivers are not responsible and with bad manners.

Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

Why
Why

You have no quality staff that I can utilise. Please take back your words until you have proven the improvements.

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Chris
ChrisSydney
  • 2 reviews

No communication at all

published

The chat cut me off, closed my ticket without me being able to ask questions. A parcel was sitting at the depot for 6 weeks before being shipped back overseas to the sender. They are telling me to contact the sender while the parcel is still sitting there - no one has bothered to contact me regarding the 'incorrect address'. Fastway come to my address every day and I've just discovered the address and contact number were both correct which is even more frustrating. I hope Aramex help them sort themselves out otherwise they are done for.

Fastway
Aramex A.Fastway

Thanks for your feedback. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

Django
DjangoHunter Region, NSW
  • 3 reviews
  • 2 likes

delivery driver Eranga is a total psycho maniac , this company is an absolute joke

published

Driver called Eranga (ipswich pickup) never turns up on time , knocks and runs before you can get to the door , very aggressive if questioned . Got all up in my face and wanted to have a fight because I asked him if he could please wait 30 seconds for us to make it to the door before he takes off . Absolute nut head

This company should not be in business , I will never use them again

Fastway
Aramex A.Fastway

Thanks for your feedback. We apologise for any inconvenience caused. We are currently implementing new processes to better the service we provide. Have a lovely day.

Michael G.
Michael G.South East Queensland, QLD

Disgusting behaviour

published

Driver last week threw parcel from front yard at brick wall beside front door ,landing on concrete didn't even knock!,same driver did it again today! Have contacted both sender's .Next time I will return to sender for full refund at his cost.

Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

Paule
PauleMetropolitan Adelaide, SA

Worst courier ever!!

published

I have 3 parcel currently being sent to me using Fastway, one was sent over 5 weeks ago from Melbourne and is still in transit to Adelaide (when I complained to the seller last week they sent a replacement using a different courier which arrived 2 days later), I have 2 coming from Sydney from 2 different sellers and both have been sitting in Sydney depot for over 2 weeks and are yet to be even shipped.

Last week I actually received a parcel over 3 weeks after it was sent from Melbourne which sat in the Adelaide depot for 5 days before they bothered doing the local delivery to me. I now ask seller who the use as the courier before I buy and if they use fastway I won’t buy from them!

Fastway
Aramex A.Fastway

Thanks for your feedback. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

Paule
Paule
John
John
  • 6 reviews
  • 1 like

Lies, Lies, Lies.

published
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Fastway
Aramex A.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

amanda
amandaRichmond-Tweed, NSW

Worst courier service

published

Once a week I have deliveries and since the NEW contract driver took over Blake Cuthbertson the deliveries get dumped no in several departments and then dumped right out side a door thus making it impossible to open to obtain the delivery after several emails and phone calls to Fastway trying to obtain the correct delivery that I pay for nothing is being rectified today normally the delivery is in the morning so far 2pm no delivery this guy is
Just so unprofessional playing games all because I complained about having to hand cart my delivery of 85kg to the correct location worst delivery service I look forward to hopefully him selling the business to get back the service I once had

Fastway
Aramex A.Fastway

Thanks for your feedback. We apologise for any inconvenience caused. We are currently implementing new processes to better the service we provide. Have a lovely day.

Noah S.
Noah S.Greater Melbourne (Inner), VIC

would give negative stars if I could...

published

This was the 4th parcel FASTWAY has left without permission to leave unattended and the 4th parcel to get stolen from our building...useless courier. zero communication. DO NOT USE.

Had I known the company I was ordering through used them, I would not have ordered. Not worth headache.

Fastway
Aramex A.Fastway

Hi there, I’m very sorry to hear of the issues you’ve faced. I will pass your feedback to the relevant department so that they can investigate. Please accept our sincere apologies. Thanks for your review and have a lovely day.

Don't use this company - ZERO STAR

published

Most useless couriers ever!!! Yet another delivery has not arrived. Due to covid l have no choice but to be home and yet they say my goods have been delivered. l have left 2 enquiries heard nothing back from them. This company should not be allowed to exist. On 4/11/20 photos sent to us showed parcel delivered to Canberra not Melbourne. ABSOLUTLY USELESS

Fastway
Aramex A.Fastway

Thanks for your review. All feedback is valuable as we strive to improve. I’ll be sure to pass your feedback to the relevant department. Please accept our sincere apologies.

Richard W.
Richard W.Greater Melbourne (Inner), VIC

They are hopeless.

published

We get many deliveries but always have trouble with Fastway deliveries. Things come late and often not at all. They say they've attempted delivery but haven't been here at all. Sometimes our parcels arrive opened with contents missing. Seems like drivers are just lazy and can't be bothered to deliver.

Fastway
Aramex A.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

James Y.
James Y.Sydney, NSW

Never use Aramex (fastway)

published

my Item was not collected for 3 days and no delivery schedule for 3 days after pick it up. even though this is Sydney CBD. they are long time delivery.

Fastway
Aramex A.Fastway

Thanks for your feedback. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

Mateen
MateenSydney, NSW
  • 3 reviews
  • 1 like

Parcels never come or get picked up

published
Fastway
Aramex A.Fastway

Please accept our sincere apologies. I will be sure to pass your feedback to the relevant department. Thanks for your review and have a lovely day.

Chrimesy
ChrimesyPerth, WA

Fastway couriers are Crap poor I say

published

Fastway couriers are a Slow, pathetic, non responsive crap house company. If I could score the from 1 - 5 stars it would be negative 10 stars
Items are never delivered on time

Fastway
Aramex A.Fastway

Thanks for your review. All feedback is valuable as we strive to improve. I’ll be sure to pass your feedback to the relevant department. Please accept our sincere apologies.

seul ki
seul kiSydney, NSW

Never again always late on delivery and never picked up on time.

published

i will not use fastway ever again. thought Aust post bad but these guys are worst of all.
they are always late on delivery and never pick up on time.

Fastway
Aramex A.Fastway

Please accept our sincere apologies. I will be sure to pass your feedback to the relevant department. Thanks for your review and have a lovely day.

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