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Fastway

Fastway

1.2 from 8,051 reviews · View Statistics
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Listing monitored by Fastway

Reviews

1.0
388 reviews
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Kate H
Kate HSydney Surrounds, NSW

ACCC needs to intervene

published
Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
MultipleS
MultipleSGreater Melbourne (Outer), VIC
  • 11 reviews
  • 7 likes

destroying our property

published

I was home today when I heard an almighty thud against the concrete or brick wall.. I was in the loungeroom near front door...saw the driver leaving and saw my parcel on the ground... thanks for throwing our parcels around.

Incentivised Review No
Sender or ReceiverReceiver
Delivery Arrived in Good ConditionNo

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0.0
(1,234)
Tania N.
Tania N.Sydney Surrounds, NSW
  • 2 reviews
  • 1 like

Disgusting service from Fastway Aramex

published

My purchase of a double bed has not been fully delivered, even though it was received at the Sydney depot 3 weeks ago. 1 box containing the bedhead arrived a week ago, then today another box arrived with some frames. Still missing the final box, and the “customer service” people who I have called three times, can’t guarantee when I will receive it. How can 1 order arrive in three different deliveries. How hard is it to put all three boxes on the truck for 1 delivery. Absolutely appalling. How this company is able to continue to do business amazes me.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Pat064
Pat064Greater Melbourne (Inner), VIC

4 weeks and still waiting

published

Ordered something in Melbourne on 14th Sept, which is only 42kms away. Picked up by Snailway and taken to Melbourne depot on 15th Sept. And there it sits for 4 weeks and counting. Contacted through their website (48 hours for reply). It's over a week & no reply. Cannot ring, just answer machine. Pathetic excuse for a "Courier Service". Unfortunately had to give 1 star. The item was quite urgent, now it's just, shut up & wait to see if it arrives. I never would have placed the order if I new they used "Fastway". I have never had a good experience with these clowns. I can't believe they actually charge for this non existant service

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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FedUp
FedUpGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Absolutely appalling service

published

Do yourself a favour and save yourself some heartache. Worst Courier company I’ve ever had the misfortune to encounter. If you are in business-DO NOT USE THEM. Only one of Multiple parcels for the one address not delivered, parcels lost or damaged, the list goes on.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Weiwen Wu
Weiwen Wu
  • 2 reviews
  • 1 like

Can this company just go bankrupt

published

I can’t believe this is the company who hire third party drivers who doesn’t even do deliver, I can see my parcel been in and out for two days they still don’t deliver.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
benjamin
benjaminSydney
  • 2 reviews
  • 4 likes
  • Verified

The worst courier company

published

Still waiting for my delivery over 4 week now ,from the supplier who use sent on 31 of August by fastway .
Unbelievable this fastway depot at Chullora only 15 minute from where i live.

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Sarah
Sarah
  • 2 reviews
  • 1 like

Bad service all round

published

Bad service no phone number to call them on only loge email enquired but neve get a response parcel said deliver today didn’t get for 3 more days long delivery

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)
Moo
MooNSW, 2567
  • 41 reviews
  • 17 likes

Delivered with a twist.

published

Been waiting for this item for weeks - checked mailbox everyday, nothing.
Then checked tracking and turns out it was delivered a week ago.
That's impossible since I've been home 24/7 for the past 8 weeks due to lock down.
I live in apartment block and I've searched every single corner and the parcel is just not there.
It was never left. Door bell never rang. Absolute rubbish. And since I bought from Amazon, they won't take responsibility for items marked as delivered.

Will never buy from Amazon, and will never buy from any supplier who sends with Fastway.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Stevie C.
Stevie C.
  • 4 reviews
  • 1 like

Awful - Do not use at all costs

published

This company rarely delivers to my home in the western suburbs of Melbourne. They delivered a medication to the wrong address. they often don't leave calling cards, I have to find the information from sellers

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
meatloaf13
meatloaf13SYDNEY
  • 3 reviews
  • 2 likes

Terrible, incompetent company.

published

Asked for an update, as I have been waiting for over a month for delivery. Was sent back one sentence. "Sent to claims". Presuming this means it's lost. No apology, nothing. Went back to sender who will refund me. Ridiculous company.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo

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0.0
(1,234)
David
DavidSydney, NSW
  • 6 reviews
  • 3 likes

Total lack of service!

published

Fastway never replied to numerous Requests for tracking and my resultant cancellation/ return to sender
3 weeks to cross Sydney is a joke!
Do yourself a favour and find another seller if the seller sends via Fastway…. The only way they might get the message is when their business fails as it should!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Couriers

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Simford
SimfordSydney, NSW
  • 6 reviews
  • 5 likes

One of the worst couriers in Australia

published

Order two items from two different websites. Sadly, they used Fastway Couriers.....
It been 2 to 3 weeks and i still not have received my item from the same State!!!

This is an embarrassment, as I received Parcels faster from CHINA and Other States.....

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
GDSA
GDSAGreater Melbourne (Outer), VIC
  • 11 reviews
  • 12 likes
  • Verified

Aramex close your shame of a business or clean up your act

published

I'm surprised how Aramex (Fastway) is even able to run their business. This is the 3rd time in 2 entirely different suburbs that they have marked the item delivered but it wasn't. My cctv doesn't even show anyone arrive and it's so sensitive it captures even birds come by.
After so many negative reviews over the years they still haven't improved .. I've requested my supplier to resend via different provider

Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Guachi
Guachi
  • 2 reviews
  • 1 like

If I Can Give Negative -10 Stars I Would Easily... Terrible Company...

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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Questions & Answers

Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
Nadia L.
Nadia L.asked

Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?

No answers
amna a.
amna a.asked

Can you want to track and trace your parcel live on the official site?
https://fastwaytracking.com/

No answers
See all Fastway questions

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