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the worst transport services I have used. this is a sad service one of the worst no tracking no contact no return email nothing and to think the nsw government founds these transport services what a joke they just give our money away. After such bad service they should have there funding pulled don’t use this firm look up the reviews on them will 1 star being the most don’t trust your valuables to this poor company
Should have arrived in Toowoomba 3 days ago from Sydney, 9 days since paperwork was entered/scanned and they say item is still in Sydney if indeed they actually have it! ??????? They can change the company name but they can't lose the stink or inefficient system. The company is probably back up for sale again.
Only got one star because I can’t give zero
There was only one of three packages delivered courier picture proves this there is no way to contact the company it is a scam do not use them there are rubbish
Worst courier service
Worst courier service ever. Got the email notification about my package being delivered. In fact, I did not receive any yet. When I file the complaint about my lost package, they kept saying it has been delivered and no action taken so far. I am so so disappointed with them. Pls never ever use their service. Or they will drag ur business down along with them.
The worst of the worst
Lying dishonest crooks.
They mislabeled my package and as such delivered my item to the wrong address.
The photo they took of proof of delivery identified the mis labelling and yet they still denied responsibility.
My advise is avoid at all cost.
Disgusting service from Fastway Aramex
My purchase of a double bed has not been fully delivered, even though it was received at the Sydney depot 3 weeks ago. 1 box containing the bedhead arrived a week ago, then today another box arrived with some frames. Still missing the final box, and the “customer service” people who I have called three times, can’t guarantee when I will receive it. How can 1 order arrive in three different deliveries. How hard is it to put all three boxes on the truck for 1 delivery. Absolutely appalling. How this company is able to continue to do business amazes me.
Absolutely appalling service
Do yourself a favour and save yourself some heartache. Worst Courier company I’ve ever had the misfortune to encounter. If you are in business-DO NOT USE THEM. Only one of Multiple parcels for the one address not delivered, parcels lost or damaged, the list goes on.
Can this company just go bankrupt
I can’t believe this is the company who hire third party drivers who doesn’t even do deliver, I can see my parcel been in and out for two days they still don’t deliver.
Delivered with a twist.
Been waiting for this item for weeks - checked mailbox everyday, nothing.
Then checked tracking and turns out it was delivered a week ago.
That's impossible since I've been home 24/7 for the past 8 weeks due to lock down.
I live in apartment block and I've searched every single corner and the parcel is just not there.
It was never left. Door bell never rang. Absolute rubbish. And since I bought from Amazon, they won't take responsibility for items marked as delivered.
Will never buy from Amazon, and will never buy from any supplier who sends with Fastway.
Awful - Do not use at all costs
This company rarely delivers to my home in the western suburbs of Melbourne. They delivered a medication to the wrong address. they often don't leave calling cards, I have to find the information from sellers
Terrible, incompetent company.
Asked for an update, as I have been waiting for over a month for delivery. Was sent back one sentence. "Sent to claims". Presuming this means it's lost. No apology, nothing. Went back to sender who will refund me. Ridiculous company.
Total lack of service!
Fastway never replied to numerous Requests for tracking and my resultant cancellation/ return to sender
3 weeks to cross Sydney is a joke!
Do yourself a favour and find another seller if the seller sends via Fastway…. The only way they might get the message is when their business fails as it should!
One of the worst couriers in Australia
Order two items from two different websites. Sadly, they used Fastway Couriers.....
It been 2 to 3 weeks and i still not have received my item from the same State!!!
This is an embarrassment, as I received Parcels faster from CHINA and Other States.....
Package not delivered - no customer support cant be contacted
The package I ordered never turned up, they have no support and never respond to emails, there is no contact phone number - it is 100% SCAM company never use them ever
Fastway doesn't care!
I've been an online shopper for more than 15 years. Hands down, if I ever see that a seller is using Fastway you know that the following will happen
1. The item may never arrive
2. If it does, expect a massive delay
3. If it does arrive, often "delivery"= left a depot
But we are all wasting our time writing these reviews... Fastway doesn't care, their shareholders don't care nor does their CEO... Why?
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
Get an answer from our members and Fastway representatives
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