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Item arrived wet and damaged
The item I sent was packaged to the point I really thought it would be almost impossible to damage. It had fragile stickers all over it and arrived wet with holes in the outer cardboard packaging.
Worst courier service
Once a week I have deliveries and since the NEW contract driver took over Blake Cuthbertson the deliveries get dumped no in several departments and then dumped right out side a door thus making it impossible to open to obtain the delivery after several emails and phone calls to Fastway trying to obtain the correct delivery that I pay for nothing is being rectified today normally the delivery is in the morning so far 2pm no delivery this guy is
Just so unprofessional playing games all because I complained about having to hand cart my delivery of 85kg to the correct location worst delivery service I look forward to hopefully him selling the business to get back the service I once had
Absolute crap company fastway
Phoned 10 times today to see what happened to my parcel in Perth no answer,so phoned Sydney could not help because they have nothing to do with Perth Fastway even those the parcel left Sydney,could not find anything out about where my parcel is after 11 days still shows as Sydney. Never ever use them complete crap a 1000 dollars down the drain will never buy from Sydney ever again
Do you want damaged good and terrible customer service and communication?
Wanted to redirect a package to my new address when I moved. The don't respond for a week and I get a message on Facebook from a guy down the street cause they didn't even deliver it to the correct "old" address.
Fastway couriers or Aramax (the official names seem to be interchangeable) are terrible at communicating and they will leave your packages at someone else's address which does not even match the delivery address.
Edit: Update in response to your reply. Thank you for taking the time to respond, but I just had another delivery to my a...ddress. The item is damaged (looks like it's been dropped on a corner) and the delivery driver was quite rude. He just knocked on the door and walked away and responded to my partner saying thank you, by yelling "I left the package at the door" while talking on his mobile phone. Very unprofessional service. Sadly, I have never had a good experience with your delivery services and I hope you can do better.
My package has said on board for delivery for days now. Fastway customer service were useless, advised it would definitely be delivered by COB yesterday. Well I’ll definitely be giving the sender my feedback in the hope they switch to a different carrier.
They made two deliveries on separate occasions to my house and the parcel was not left in a safe place so it was torn to shreds by our dog. The second time even had a note of NO authority to leave and to take any parcels to our local post office and the same thing happened again. I just cannot understand these peoples complete lack of common sense and it is impossible to speak to anyone about the problems!!
Damaged my ebay items with poor handling and lack of care
Bought 2 items off ebay, they delivered one of the items to my neighbors house even though the address was correct on the box. Both of the boxes were damaged upon arrival (second package was completely flattened) and as a result, the products i bought were also damaged. terrible at their jobs, rude delivery drivers and no care at all is given to your packages, don't use fastaway!
Late Delivery didn't even ring the doorbell!
Late Delivery didn't even ring the doorbell!
I ordered some replacement parts over eBay from a seller, selected Australia Post as the carriage service to only find the seller used Fastway to send it, worst courier company in Australia.
It took two and half weeks to get from Sydney to Adelaide, when a similar delivery going by Australia Post took only 4 days.
This I found very poor, but then to rub salt into an open wound, it was supposed to be delivered Friday the 17th and they came Saturday the 18th, threw the package onto the ground, and i...n full view of the street, and I was even home at the time, inside listening to the radio. They didn't even ring the door bell as I have a video intercom, which would've recorded them if they had rung it, the package even said Attempt Signature then ATL, so they clearly cant follow instructions. So I now have a policy that any seller that uses Aramex/Fastway will get an immediate Negative Feedback, to encourage them to stick with the more reliable Australia Post.
Useless And Lazy
I ordered an item from EBay and unfortunately they used Fast way to deliver it. Took 3 days to come from Dandenong to Glenroy (both Melb suburbs). Then it was chucked onto steps near my driveway 5 metres from my front door without any notification. Couldn't even be bothered knocking or ringing the doorbell. I was home all day. The only reason I found it was a few hours later I got another delivery and this driver rang the bell, left his parcel at the door and told me about the other parcel sitting on the steps. I probably would not have seen it until the next day, but people walking past could, it may have been stolen. Changing the name of a company won't change their dismal service.
Delivered to the wrong house
Terrible customer service. Left on the wrong house. Didn't reply to my email after I told them the photo of the house they delivered it to wasn't mine. Then 14 hours later responded with it was delivered to your neighbour you will need to go and find it yourself. Do not use
Blood on parcel!!! Never use this delivery service!! 0 star!!!!
There blood on the parcel do not use this awful delivery company!!!!
The service is beyond awful and they blaming the responsibility and claiming its ''marker 'pen'' thinking im a 3 years old little kid telling lies and everyone can see its definitely 100% blood stain..Think I cant even differentiate blood stain and permanent marker..Cant believe a company like this will ''cover'' up and try to hide and provide misleading information!!!! Its beyond awful!!!
Do not use this service it doesnt even deserve 1 star at all..*** use it at your own ...risk!!!!! Please note your company is putting customer health at risk from the contaminated parcel and your company are risking losing the customer if you decided to use this awful delivery company!!!! The company is providing wrong misleading information and didnt even care about customer at all and when things go wrong they just pushing the liability and such irresponsible!!!!
This is far from perfect, I will live without this service
I came here to read the reviews and eventually partake, and Dear Fastway Customers...the silver lining is our shared pain.
Fastway is a downright ----- dishonest business ----- because I was home, no one rang my bell and no one left a calling card. I was home all day due to covid19.
I have come to accept that 1) I may never receive my item 2) it will not be in a salvageable condition. As a Fastway Customer, that is my advice to you too. Peace be with you
I called Fastway, it went straight to a voicemail. I was very pleasantly surprised the ...number connected, still waiting to hear back from them... Update: item was collected from a newsagency, but like us all, I had low expectations. It was hilarious to pick up my parcel and see that it looked like my stationary item backed into a stationary pole [see photo]. I don't understand how this happens. Very surprising to find the item still works, however I would argue that the unique shape of the item has lead it to SURVIVE this ordeal. It would seem that the pole fell into the crook of my clock. Unless you're purchasing an L-shaped clock or bags of rags, I wouldn't risk it. I would say the item has lost 20 years of its life travelling with this courier but at least it shall never see another day of abuse again.
Yet again Fastway Couriers have proved their reviews correct
Carton of wine a friend ordered as a present. Took 10 days from Sydney to Brisbane. Can understand a slight delay, but 10 days? I was home but delivery driver did not ring bell (we have app on phone that video records doorbell as well as “rings”us) so I know he didn’t try. He then literally dropped the clearly marked box stating wine, over the fence from that height. Consequently I no longer have a full box of unbroken wine bottles, all are sticky and I have a mess to clean up too. This is not the first complaint I have about this company. In fact if I go to buy something and see that the couriers will be Fastway, I will buy elsewhere. I do NOT have one good thing to say about this company.
Inefficent staff who vouldnt careless
Its great rhis Company uses the federal govt subsidy scheme of employing people who hsve been unemployed for more than 2 years but please make sure they actually care about customer service !
Management is incompentant...dont use !
They left my parcel on the street...not on my front door step....but actually on the street/road .and thats when i was home !
LOST A PARCEL
I sent a extremely expensive parcel via fastway couriers.
I took out insurance.
The parcel was lost somewhere and I didn't get rieumbused at all for the product I sent.
I was out of pocket a lot of money as I rieumbused my customer.
Fastway did not do this for me.
Do not use them
Questions & Answers
Absolutely NO customer service BUT I managed to gain a VIP number and after 4 calls a nice lady answered the call and was vey helpful after I told them I was to take contact with Amazon USA and AU
a complaint has been made to Amazon seeking NOT to use them as they are bad for any business
the only place for Fastway and the new coat of paint Amarex is the Federal Court of Australia for Prohibited Trades Practices penalties
best advice DO NOT USE THEM and if the company you are purchasing uses them find another seller who uses somebody else
and be careful when agitated asians who deliver come calling at your premises and abuse you which just happened to me today
this asian guy damaged my front gate with his car door , yes a car door and not a designated Fastway vehicle and then stated it was too hot to deliver / blamed the weather and it gets better he tells lies that he actually attempted to deliver and when. he was confronted that he was no where near the property and CCTV never captured him , his story again changed
the better this show is shut down and the executives held accountable for misleading and deceptive conduct and unconscionable conduct in a court of law
After receiving everything from Australia Post, everything sent via fastway is delayed or not even sent out yet...
fastway is unreliable, slow and don't answer your questions, stick with Auspost
Where is my parcel, it is on board, out for delivery from 4 days
Get an answer from our members and Fastway representatives
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