1 photo
Fastway

Fastway

1.2 from 8,128 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Fastway

Reviews

1.0
3 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(3)
Previous
Clear all
Next
Samoa C.
Samoa C.South East Queensland, QLD
  • 2 reviews
  • 1 like

Item arrived wet and damaged

published

The item I sent was packaged to the point I really thought it would be almost impossible to damage. It had fragile stickers all over it and arrived wet with holes in the outer cardboard packaging.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Similar opinion? Write a review on ProductReview.com.au!
Liam
LiamSouth East Queensland, QLD
  • 7 reviews
  • 6 likes

LOST A PARCEL

published

I sent a extremely expensive parcel via fastway couriers.
I took out insurance.
The parcel was lost somewhere and I didn't get rieumbused at all for the product I sent.
I was out of pocket a lot of money as I rieumbused my customer.
Fastway did not do this for me.

Do not use them

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.FastwaySend a private message

Hi there, I am sorry to hear of the issues surrounding your delivery. Could you please contact us via Facebook? I would like to resolve this for you.
https://www.facebook.com/FastwayCouriers/

Similar opinion? Write a review on ProductReview.com.au!
Thomas
Thomas
  • 4 reviews
  • 23 likes

Rang 3 times and no one cares to pick a damaged parcel up

published

I Rang 3 times and no one cares to pick a damaged parcel up. I even had to refund our customer and received a bad review because Fastway doesn't care until today nothing happened. GA0004611620. not even offered a refund for the parcel we paid for:). Rather go the the competition, they really don't care at all :(

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Fastway
Aramex A.FastwaySend a private message
Thomas
Thomas

nothing from your company is credible, as not even a little compensation has been offered. :( Very Bad

Fastway
Aramex A.FastwaySend a private message

Hi again, being no way involved in the transaction between yourself and the seller, we are unable to offer any form of compensation.

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Kym F.
Kym F.asked

Absolutely NO customer service BUT I managed to gain a VIP number and after 4 calls a nice lady answered the call and was vey helpful after I told them I was to take contact with Amazon USA and AU

a complaint has been made to Amazon seeking NOT to use them as they are bad for any business

the only place for Fastway and the new coat of paint Amarex is the Federal Court of Australia for Prohibited Trades Practices penalties

best advice DO NOT USE THEM and if the company you are purchasing uses them find another seller who uses somebody else

and be careful when agitated asians who deliver come calling at your premises and abuse you which just happened to me today

this asian guy damaged my front gate with his car door , yes a car door and not a designated Fastway vehicle and then stated it was too hot to deliver / blamed the weather and it gets better he tells lies that he actually attempted to deliver and when. he was confronted that he was no where near the property and CCTV never captured him , his story again changed

the better this show is shut down and the executives held accountable for misleading and deceptive conduct and unconscionable conduct in a court of law

No answers
SallynCraig
SallynCraigasked

After receiving everything from Australia Post, everything sent via fastway is delayed or not even sent out yet...

fastway is unreliable, slow and don't answer your questions, stick with Auspost

No answers
Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
See all Fastway questions

Get an answer from our members and Fastway representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.