Reviewer Photos & Videos
Left a parcel on top of my plants instead of on the table right next to them????
Fastway delivered a parcel on my ground floor balcony by reaching over and dropping it on top of my pot plants, crushing the plants. There was an empty pot right next to that one they could have left it in, or there's a table on the other side as well! God knows why they decided to leave it there and damage my plants totally unnecessarily
Had an ebay parcel delivered. Saw courier walk past window. He did not ring doorbell just left parcel on doorstep. I realise they are busy but they should at least ring the doorbell and see if someone answers before leaving parcel. Too many parcels stolen nowadays.
Delivery gone wrong again
There are two of the same numbers in my street both diffrent streets but either way my neighbours on the nxt street same number they deliver mine to her and hers to mine all th time
Don’t read special instructions!
Delivered box 6/7/21 - special instructions were authority to leave at front door DO NOT KNOCK! Of course the driver knocked so loudly it woke the sleeping baby in adjacent room.
When I stated ‘why did you knock when it explicitly said not to? The reply was ‘Oh I missed that’! I have asked the company I ordered from to not use this courier again - I’d rather pay exorbitant postage than have this happen again!
lazy, complete disregard to provide any decent level of service
on-going issue with courier dumping parcels in weather, in middle of entry, within view of street and cant be asked to even knock on door to notify delivery.
lazy excuse of a delivery driver
Threw a parcel over the fence
My dog got crazy so I popped my head in the window and saw your courier throwing my expensive parcel over a fence onto my backyard. The door bell was next to him!
Could you train your couriers better in accordance with your delivery standards?
when on the radar for delivery they were fast and the tracking was good
When the initial tracking was shown it was confusing and their messaging app wasn't any better however when on the radar for delivery they were fast and with much better and informative tracking.
The fast way to do a delivery - Just throw it over the fence!
I had an Amazon parcel delivered today to my home. It had been thrown over the fence, no door bell was rung nor was there a card left behind. This has happened more than once with Fastway and it is very annoying. Why can't they follow best practice? While I avoid buying from a business using Fastway with Amazon the allocated courier service is not revealed until after the order is placed and I got caught out this time.
Bought a product from eBay and fastway couriers delivered it to the wrong address. They got the street correct. Luckily there are nice people in my street who delivered it
Great Freight Provider for Business
Usually you only review a carrier if you have to whinge about a slow delivery or other delivery issue.
This happens with all couriers sometimes, but much much less than others.
We use TOLL (freaking terrible, the worst), Allied Express (no comment), looked into Couriers Please (they didn't respond to my email to start an account) and Fastway.
We rarely get customers complaining of delivery issues, very very rarely get a lost item and the drivers are reliable when picking up.
We are located in Marcoola and Jen is great.
Colour me absolutely surprised I kid you not
I had 1 issue with them years ago, they lied for 2 weeks held my package, refused to allow me to pick it up and yeah it wasn’t good.
Moving on to several years later, I forgot to leave a comment saying to send with Auspost, when I saw the Fastway email I died on the inside. I immediately got in contact with the sending company and was helped out to the point that I felt somewhat less stressed by the whole thing.
They had told them I’d come pick it up, that never happened, in fact colour me surprised AF they don’t deliver to my location and ...yet they put in the effort to deliver it to me WOW you know. So I’m in the Canberra area, someone said the Canberra depot is “good” now, that I can agree with after what I’ve witnessed. I feel for all these people who had really bad experiences, but I am so thankful that mine was actually good this time. I hope you all have better experiences in the future. Edit 1 for now, if any future deliveries happen I’ll edit those in as well. Now I don’t quiet remember who sent me something via Fastway oh wait no it came back to me Ziwi Peak samples. I forgot about these quiet frankly, when a random Fastway email popped up.
I left instructions to place a food product in a plastic box and it was ignored
I expect instructions to leave in a safe place to be followed. I go to the trouble to leave a weather proof box on my porch for perishables. The courier can't be bothered and leaves the product where it can be damaged by water and dirt can get to it. Really really annoyed - I feel like throwing the product in the bin and cancelling my order with the vendor
my positive experience
I have a flight out of Australia in a few days, so ordered priority shipping from amazon. when i saw it was fastway, i came on here to check them out and got really worried haha. but the package arrived on the morning of the expected delivery date! I know many ppl have bad experiences, but I figured I'd share a good one to give the other worriers out there some hope!
Arrived in good time but poor tracking updates.
I read the reviews after I had waited 3 days for my parcels tracking to be updated and I was extremely concerned. A few hours later I noticed the tracking was updated saying that it’s on board for delivery. I walked past my front door 10 minutes after the tracking update and saw the parcel sitting at the door. The door was open, I had been just meters away from the door all day and still had no idea it had been delivered. The tracking still says it’s on its way. The time frame from Sydney to regional NSW was 8 days (their website says max 8 day...s so I won’t complain about the time) the tracking updates could have been much better and more accurate and the delivery person could have knocked instead of just leaving the parcel. The item has a large glass panel which I’m glad is still in perfect condition.
Good Co, prompt Delivery
I ordered Fastway Road delivery co through Interparcel Co as it was cheaper and i have a Doubt that delivery of my item will be done promptly.
Surprisingly Fastway Courier pick on time and status of delivery was updated all the time. Delivery was done quickly. So i am Happy and will use Fastway road Co again
Thanks for doing good Job
Questions & Answers
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
It is nearly coming to a week now and was told it would be delivered this weekend which is sadly not the case. I ordered a small small package and it came only two days after the estimated delivery date, so Im hoping my package will come sometime this coming week!
I am aware that the business is having big delays and was just wondering how long did it take for them to deliver domestically (NSW) to your doorstep, just want to gain an estimate for when my package will arrive, if it does! Could it also be better to pick it up personally even though it is 40 mins away and especially during COVID 5km restrictions? I anyone has picked it up personally let me know, would like hear what you went through.
Any answers will be appreciated!
Get an answer from our members and Fastway representatives
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