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Fastway

Fastway

1.2 from 8,036 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Fastway

Reviews

1.0
19 reviews
5
(0)
4
(0)
3
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2
(0)
1
(19)
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lyn
lynMetropolitan Adelaide, SA

disgusting

published

2 weeks melbourne adelaide had to pick up parcel because you would not deliver worst company out drivers can not do their job will not use again drivers also lie

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
zun
zun
  • 3 reviews
  • 3 likes

Pick up by myself?!

published

well, i never seen these fastway people, cause they will delivering your parcel straight to pick up depot.
i just want to know, what it mean of ONLINE SHOPPING TO THESE PEOPLE?! i spending time to wait for delivery, plus now i need to going out pick up by myself, what a BRILLIANT solution! y i dont just go to retail shop?

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)
Dmitry
DmitrySydney
  • 7 reviews
  • 6 likes
  • Verified

No notice about where my parcel is delivered: go find it yourself

published

This is the problem I have 2nd time:

- They drop the parcel in a far away news agency (not in my suburb)
- They send you no notification - no letter, no email, nothing ...
- You wait for a month with status unchanged "in transit" until you become annoyed... and then via the ebay log you track the parcel location

This is just the lack of basic customer care: you need to search and find where they drop your parcel!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

Tanya
TanyaCentral Highlands and Goldfields, VIC

This business should NOT be allowed to operate and has beyond appalling customer service skills

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

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Mel C.
Mel C.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Delivered to wrong suburb .....

published

Delivered parcel to wrong suburb. Couldn’t talk to anyone when i rang them so ended up having to drive 30 mins to pick it up. We were so lucky the guy they delivered parcel to sent me a message on Facebook to let me know where it was.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway
Marilyn C.
Marilyn C.
  • 8 reviews
  • 4 likes

the worst courier company

published

I have requested to redelivery, was booked and confirmed but never made. another time, I asked to pick up item for delivery, took 5 days did not come, I contacted few times, end up arrived, I asked the driver, he said did not know the order!!! very bad work flow and management.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway
Lorna
Lorna
  • 15 reviews
  • 15 likes

STUPID COURIER DRIVERS - O*

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

Only got half

published

Delivery tracking said it had arrived 1/2 hr ago, so I look outside my door (2nd flood apartment), nothing there. Go down stairs and find 2 of 2 (not 1 of 2 AND 2 of 2) sitting down stairs. Rang them to find out what happened, the best they could say is they would look into it.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes

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0.0
(1,234)
Emily
Emily
  • 2 reviews

Only way to actually get your parcel is to pick it up yourself.

published

I ordered from two retailers within two days, both unfortunately used fastway. The first one got sent back to the sender for absolutely no reason (they didn't even attempt delivery). The second one has "card left" on the tracking (there wasn't and I was home) I called to arrange re-delivery, they told me it would be delivered the following day (it wasn't) I called another two times to arrange delivery where it wasn't delivered. The people on the phone couldn't tell me where it was or when I could expect delivery. After 2 hours on the phone I eventually found it was still at the depot. I went and got it myself two weeks after the original delivery date.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Eye watch 1
Eye watch 1Central Highlands and Goldfields, VIC

Worst couriers in Australia.

published

They are too lazy to deliver. Had to contact seller to verify delivery was in progress, tracking was a little helpful. From Melbourne they dispatched the parcel on the 2nd of December, I had to go and pick it up on the 11th in Bendigo. They tell me they tried to deliver it on Saturday the the 7th, no card, we were home all day. What a pack of lies. When I told them they are the worst couriers in Australia, they smile at you and say thank you. What a pack of idiots. If you are going to use a courier give this mob the flick, I cannot understand how they are in business.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
MrB
MrBSydney, NSW
  • 2 reviews
  • 3 likes

Seriously Amazon???

published

Auspost orders from Amazon are received on time 100% of the time, yet Fastway orders from Amazon arrive on time 0% of the time. Why??? How hard is it to pick up an item and deliver it?

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

I'm so sorry to hear of the negative encounter you have had with Fastway Couriers. We thank you for your feedback as we consider all to be valuable. I do hope that you utilize our services in future with a better experience.

MrB
MrB
Fastway
Aramex A.Fastway

Could I ask that you please contact us via 1300FASTWAY? I'd like to resolve this for you.

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0.0
(1,234)
Eric
EricHobart, TAS
  • 9 reviews
  • 12 likes

Hopeless

published

Kept package in depot for a week and I had to pick it up. Latest issue is tracking does not work as item is with a delivery partner. So far 5 days from Sydney to Melb and customer service did not know where Hobart is and fobbed me off to on line tracking that does not work! Truly hopeless service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway
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Average Joe
Average JoePerth, WA

Fastway (Perth ops) - Agonisingly Slow

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

Hi there, I do apologise for the negative experience had. We would like to thank you for your feedback. I hope you do use Fastway with a more positive experience in future.

Kaitlyn
KaitlynGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

0 stars.

published

Took them 6 months to deliver something I purchased from Sydney to Melbourne. Every single delivery (if delivered at all) has had an issue. No response from customer service when enquired about my parcels.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

They just do not deliver and customer service does not care

published

First time acceptable second time this is a bad culture company, they do not deliver just leave little notes under door mat with out knocking on a open door.. Then customer service they just don't care they are on my buy something don't use Fastway list.. What ever happened to customer service..

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway
Peter
Peter
Fastway
Aramex A.Fastway

I'm so sorry to hear of the negative encounter you have had with Fastway Couriers. We thank you for your feedback as we consider all to be valuable.

Questions & Answers

Nadia L.
Nadia L.asked

Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?

No answers
amna a.
amna a.asked

Can you want to track and trace your parcel live on the official site?
https://fastwaytracking.com/

No answers
Shiyam M.
Shiyam M.asked

It is nearly coming to a week now and was told it would be delivered this weekend which is sadly not the case. I ordered a small small package and it came only two days after the estimated delivery date, so Im hoping my package will come sometime this coming week!

I am aware that the business is having big delays and was just wondering how long did it take for them to deliver domestically (NSW) to your doorstep, just want to gain an estimate for when my package will arrive, if it does! Could it also be better to pick it up personally even though it is 40 mins away and especially during COVID 5km restrictions? I anyone has picked it up personally let me know, would like hear what you went through.

Any answers will be appreciated!

No answers
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