My large parcel arrived today. Package placed in a safe place and in tact.
Once the order had been processed I received tracking information from Aramex/Fastaway and could follow the journey of the package from Wollongong NSWs to Victoria. With the NSWs state lockdown I expected all this to take much longer but within a week it was delivered to the door with zero contact due to covid restrictions in Melbourne. I was notified in the morning that the package was going to be delivered during the day as well. It came around mid day. Couldn't be happier
Great Freight Provider for Business
Usually you only review a carrier if you have to whinge about a slow delivery or other delivery issue.
This happens with all couriers sometimes, but much much less than others.
We use TOLL (freaking terrible, the worst), Allied Express (no comment), looked into Couriers Please (they didn't respond to my email to start an account) and Fastway.
We rarely get customers complaining of delivery issues, very very rarely get a lost item and the drivers are reliable when picking up.
We are located in Marcoola and Jen is great.
Should be called Slowway Couriers.
Every parcel sent via Fastway has arrived late, up to a couple of weeks late. Took 3 weeks to get from Sydney to Brisbane. Reaching out to the company, they didn't know where the parcels were, claimed they had never even been received.
Good Co, prompt Delivery
I ordered Fastway Road delivery co through Interparcel Co as it was cheaper and i have a Doubt that delivery of my item will be done promptly.
Surprisingly Fastway Courier pick on time and status of delivery was updated all the time. Delivery was done quickly. So i am Happy and will use Fastway road Co again
Thanks for doing good Job
Good service, quick respond!
I send more parcel with Fastway now than before, I find it is very easy to communicate with them, they help to solve problem with delivery straight away. Their rates are also cheaper now.
I have used this company numerous times now. I can not fault them. My parcels have always been delivered on time, EVERYTIME!! All items are tracked, you get regular updated emails, and a photo of the final delivery. I have compared their prices to Australia post and there is a massive difference. Today’s delivery I was quoted 160 but with Fastway it was 70!! This interstate delivery only took 3 days!!! I’m still waiting for a letter to be delivered from Australia post after 2 weeks, and that was only a 50km delivery! Can not recommend this staff and company highly enough. Thankyou again Fastway!!!!!!
taken a week to go 100 klm for a week they tell me they will get back to me but never do my parts are now lost and they wont answer the phone and then i tryed contacting them on a mobile number they messaged me on earlier that day its disconected ,
Never get this mob to send anything
If I could leave negative stars I would.
As a small business, I need to get my parcels out on time. I understand day's delay as couriers are busy and traffic can get in the way of things but Fastway take it to a whole new level.
21 days is the record for not having my parcels picked up even after multiple reassurances.
Each and EVERY pick up is at least 3-4 days and I have had many drivers lie re attempted pick up where the parcel 'was not ready for collection'. I have security cameras and they never show up.
Also drivers unable to find my huge carport with parcels under a large 'COURIER PICK UP' sign.
Totally disgraceful. If I ha any other choices for couriers to many locations, I would take them.
Alas Aus Post are jut as bad and WAY more expensive.
Truly terrible service.
Excellent! Very happy!
Posted a large box from Melbourne to Hobart. The box was delivered in good condition to the address of my family member in only 3 days. Fantastic service - quick, cheap, fast delivery & reliable. Will definitely use again especially during the Covid-19 situation when we are unable to visit family interstate. Thank you.
Just dump the package without authorization (Brisbane)
I purchased a very expensive Smart Trike for delivery to my daughter in Brisbane. I was able to observe the delivery on the tracking software. Unfortunately she wasn't home but to my utter dismay the tracking informed me they had left the package unattended. Fast Way was in no way authorized by me or my daughter to do so. When I queried their lack of authorization they responded leaving the package unattended was a Covid 19 practice. Utter nonsense - the driver can remain 1.5m away and not require a signature but would be able to verify ID...of person accepting delivery. This is an example of corporate greed - charging for a service that is not rendered. Seriously I will not knowingly use Fast Way or buy from a business that will be using them for delivery. Fortunately the package was still at her home when she arrived later that evening. A bit of luck when you consider how many couriers are followed to homes so crims can steal packages. Fast Way responded to my complaint - they are following up the delivery??? What will this follow up achieve? Nothing.
the worst courier company
I have requested to redelivery, was booked and confirmed but never made. another time, I asked to pick up item for delivery, took 5 days did not come, I contacted few times, end up arrived, I asked the driver, he said did not know the order!!! very bad work flow and management.
I don’t even want to give it one star but it won’t release until I do. I don’t want to write a book on the issues but they don’t know where a parcel is. When you start to track it shows when it left the depot (joke), then it goes nowhere, then it’s delayed, then they don’t know why, then it’s going to be delivered, then it’s not delivered, then they say a card was left where to collect, no card left, then the day day a card is left. The Regional Manager even promised he would personally deliver the parcel. No he didn’t deliver, it had to collected
Courier left parcel on the street at the foot of our letterbox despite the parcel label asking for a signature. I was home all day and not attempt was made to come to the door which is easy to access from from the street.
Failed to deliver
I sent an $800 Coffee machine to Kogarah, NSW 2217, it was delivered to the incorrect house and left at the doorstep. The receiver contacted fastway, I do not know what his communications involved but basically he went and found the machine before they received it.
Fantastic! Awesome customer service, great sales rep very happy
I submitted an inquiry online to move from another courier company and I was greeted by an awesome sales rep. He even personally picked up our first order! Local courier is very friendly and rates are great! Very happy. Fast and prompt
Questions & Answers
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
It is nearly coming to a week now and was told it would be delivered this weekend which is sadly not the case. I ordered a small small package and it came only two days after the estimated delivery date, so Im hoping my package will come sometime this coming week!
I am aware that the business is having big delays and was just wondering how long did it take for them to deliver domestically (NSW) to your doorstep, just want to gain an estimate for when my package will arrive, if it does! Could it also be better to pick it up personally even though it is 40 mins away and especially during COVID 5km restrictions? I anyone has picked it up personally let me know, would like hear what you went through.
Any answers will be appreciated!
Get an answer from our members and Fastway representatives
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