Great Freight Provider for Business
Usually you only review a carrier if you have to whinge about a slow delivery or other delivery issue.
This happens with all couriers sometimes, but much much less than others.
We use TOLL (freaking terrible, the worst), Allied Express (no comment), looked into Couriers Please (they didn't respond to my email to start an account) and Fastway.
We rarely get customers complaining of delivery issues, very very rarely get a lost item and the drivers are reliable when picking up.
We are located in Marcoola and Jen is great.
Should be called Slowway Couriers.
Every parcel sent via Fastway has arrived late, up to a couple of weeks late. Took 3 weeks to get from Sydney to Brisbane. Reaching out to the company, they didn't know where the parcels were, claimed they had never even been received.
Good Co, prompt Delivery
I ordered Fastway Road delivery co through Interparcel Co as it was cheaper and i have a Doubt that delivery of my item will be done promptly.
Surprisingly Fastway Courier pick on time and status of delivery was updated all the time. Delivery was done quickly. So i am Happy and will use Fastway road Co again
Thanks for doing good Job
Good service, quick respond!
I send more parcel with Fastway now than before, I find it is very easy to communicate with them, they help to solve problem with delivery straight away. Their rates are also cheaper now.
If I could leave negative stars I would.
As a small business, I need to get my parcels out on time. I understand day's delay as couriers are busy and traffic can get in the way of things but Fastway take it to a whole new level.
21 days is the record for not having my parcels picked up even after multiple reassurances.
Each and EVERY pick up is at least 3-4 days and I have had many drivers lie re attempted pick up where the parcel 'was not ready for collection'. I have security cameras and they never show up.
Also drivers unable to find my huge carport with parcels under a large 'COURIER PICK UP' sign.
Totally disgraceful. If I ha any other choices for couriers to many locations, I would take them.
Alas Aus Post are jut as bad and WAY more expensive.
Truly terrible service.
I don’t even want to give it one star but it won’t release until I do. I don’t want to write a book on the issues but they don’t know where a parcel is. When you start to track it shows when it left the depot (joke), then it goes nowhere, then it’s delayed, then they don’t know why, then it’s going to be delivered, then it’s not delivered, then they say a card was left where to collect, no card left, then the day day a card is left. The Regional Manager even promised he would personally deliver the parcel. No he didn’t deliver, it had to collected
Courier left parcel on the street at the foot of our letterbox despite the parcel label asking for a signature. I was home all day and not attempt was made to come to the door which is easy to access from from the street.
Failed to deliver
I sent an $800 Coffee machine to Kogarah, NSW 2217, it was delivered to the incorrect house and left at the doorstep. The receiver contacted fastway, I do not know what his communications involved but basically he went and found the machine before they received it.
WORST COMPANY I HAVE DEALT WITH.
Absolute worst company I have dealt with in some time. Sent package from New Zealand to Australia with Aramex / Fastway. Item shipped from NZ on 21st Nov 2019 and it arrived in Australia on Nov 25th. Quite acceptable BUT then item was not delivered to customer until December 11th. Un-fecking-believable! The worst part is that they are almost impossible to get hold of on the phone. They ask you to visit their website and when you do this, they do not answer their emails. When I finally got through on their customer service number (after being on...hold for over an hour), I was advised that I will need to call their Melbourne depot on another number. After dialing this number, and listening to a recorded message that went on for what felt like an eternity, I waited on hold for another 30 minutes, all the time being told that my call was important to them and I am in position X in the queue. Getting hold of a person on this number just as bad. I am going to recommend all my customer avoid using this service and go with DHL, or EMS instead. SHOCKING SERVICE - SHOCKING CUSTOMER SUPPORT.
Are there any good couriers in Australia?
After issue after issue with sendle, I thought we'd give Fastway a go impressed with their tracking of other items.
These guys make Sendle seem that much better, what a mistake using Fastway.
*Items never get picked up next day, often sit outside our business for days and days in the weather, then eventually get picked up.
*Many orders to WA, they quote up to 14 days, what the hell? Have customers inquiring to where their product is?
Never again, Au Post also seem so much better in comparison.
Don't use this company. I ordered same day delivery thinking at worst it would arrive the following day. My small package travelling from Macquarie Park to Dee Why (26km) hasn't arrived. 10 days late and counting. It ruined my partners birthday surprise. I'm very disappointed and looks like I'm not the only one.
Good Customer Service
I recently signed up with fastway couriers and found the office staff very helpful and polite. Items were delivered next day. Price is very competitive. Website is easy to use.
Great freight service.
As a sender - freight is always collected on time.. Never too much trouble for Rachel and Lenny to return if needed.
As a receiver - freight is always delivered on time. Rachel and Lenny are always happy to obilge with any requests.
Pathetic & a scam
Took my freight and didn't bother returning it til several wks later. I spoke to Cory from Fastway who was nothing more but useless. I asked for a freight to be returned to sender which he promised it will be actioned. Never happened. Nearly a month and this freight is still sitting in their depot. Finally got the freight back.
I have spoken to Silvani, Shivani, Cory.
Never Ever Use them again
Thanks for reading my review about the service I just bought.
I booked a parcel from Sydney CBD to Bankstown Local through Transdirect and Fastway Couriers. According to their booking, they suppose to pick up on 19th March and deliver between 19-20th March 2019.Though they mentioned, it may take 1/2 business day to deliver.
So it was booked on 19/03/2019 and suppose to deliver on 20/03/2019. Though the staffs were nice but it was not delivered till 27/03/2019.
One stage I lost my hope. May be it got lost. They even did not bother to update about the status of the parcel on their tracking, .
I would not recommend them at all. I will not use them ever again.
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
Get an answer from our members and Fastway representatives
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