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should be out of business
Unfortunately Amazon uses them. Their notifications system is nonsense - "unable to deliver: more information required". They have every scrap of information required to deliver. They use a remote call centre in the Philippines with contractors using poor quality VOIP connections. Then got an email message that they had delivered but I still couldn't find package anywhere. Phoned the Philippines again.... they eventually gave me a number for the driver. When I called, no answer so I left a message. When he finally got back he said "This is 'na...me' ....errr....'another name'.... oh, are you looking for the courier?" I asked where the package was he said " I put it in a garage" (the block has ten garages) "I asked why he didn't walk up two stairs and deliver it to me door, he said " I didn't want to , it was raining" ????????? Aramex/Fastway clearly do care about their appalling reputation... so I will deal with the companies that do. I will refuse to purchase any product that is delivered by Aramex/Fastway
Absolutely useless freight handler. Two weeks to deliver a small package from Wollongong to Melbourne!
Ordered a spare part (the size of two matchboxes) from a Corrmial NSW warehouse to be delivered to Melbourne suburban address. The warehouse uses Fastway (now aramex) as their courier. The package was picked up from Corrmial on October 6th, and registered as being at the Wollongong regional aramex hub the same day. Even at that stage their vague delivery estimate was 14-19 October. In the end it arrived very late in the day on the 20th of October. Two weeks to get a small parcel from NSW to Melb!
2 weeks melbourne adelaide had to pick up parcel because you would not deliver worst company out drivers can not do their job will not use again drivers also lie
Left a parcel on top of my plants instead of on the table right next to them????
Fastway delivered a parcel on my ground floor balcony by reaching over and dropping it on top of my pot plants, crushing the plants. There was an empty pot right next to that one they could have left it in, or there's a table on the other side as well! God knows why they decided to leave it there and damage my plants totally unnecessarily
Had an ebay parcel delivered. Saw courier walk past window. He did not ring doorbell just left parcel on doorstep. I realise they are busy but they should at least ring the doorbell and see if someone answers before leaving parcel. Too many parcels stolen nowadays.
Very Bad Service and Communications
It took them more than 4 weeks to deliver an item to me from Melbourne to Sydney! I emailed them and never got a reply. This must be the worse courier company. Avoid it.
Never complain about Aust Post
FASTWAY COURIERS have to be the most Incompetent Company world wide.
17 days for a package to travel a distance that I could walk in a day.
Now called Amarex but still totally incapable of delivering even a postage stamp on time. Not sure why Product Reviews don't allow a score of ZERO
If you need something in a hurry, this is NOT the service you want to use
I had a lot of deliveries to my address during past several years and I never had any issues with any courier company except these guys.
This time, however, they have outdone themselves. It took them exactly one month to deliver a standard small package from Melbourne to Sydney (some 25 days after ETA). Had I known, I would have happily paid more for alternative courier company.
During this same time I had similar size packages arriving from regional China quicker than this so I don't think their usual "delays due to COVID" excuses are valid.
This company is extremely unreliable and I would avoid them at all costs.
Fast way is slow as no star rating that’s how bad they are
It should not take three weeks to get something delivery from Sydney west Sydney Penrith area . Absolute joke . Fastway carriers directors should be sacked immediately . Just like our premier she could resign
worst company in the courier business..
I've had dealings in the past with this company. via ebay sellers sending parcels through these guys and oh man. i got nothing good to say about these guys.
where everyone else take 2-5 business days these guys would take 2-3 weeks to deliver something basic.
The worst thing is aramex/fastway don't even care to improve man. it makes me wonder how these guys are even surviving the industry.
If you want fast and reliable service this is not the courier company you choose.
Re-branded to Aramex but unfortunately same issues
I have had quiet a few parcels sent and received over last few years, the complaints are not unfounded. Being a fair sort of guy, laid back and rather accepting, COVID HAS created a culture of online shopping boom. However it has been very hit or miss with Fastway/ Aramex, more miss than hit. It's a sad thing when you can say Australia Post has better delivery times and consistent tracking. I'm not saying not to use them, but just accept that if they estimate 3-5 working day expect 5-6.
Shop elswhere if they use fastway
With everyone now shopping online customers have a good idea of expected delivery times, Australia post great, Sendle the best I have come across. I now ask who is shipping parcel if fastway I shop elsewhere, save yourself alot of aggrivation even if you pay couple dollars more should have changed thier name to unreliable Slowway
By far the worst courier service In Australia
Every single item delivery by them will be delivered weeks after you made your order, communication is horrible, tracking system and support does not exist and I had the same problem over and over again. Unfortunatelly wasn't me that chose them, but from now on, every time I buy something I will write in the delivery options: "NO FASTWAY - ARAMEX courier please".
If I could leave zero stars I would. Lazy Lazy Lazy courier.
Without a doubt the worst courier company in Australia.. No over exaggeration here. Laziest courier driver leaves a note in letterbox to pick up the item in another suburb of Perth at a Parcel Point which is a petrol station. I was home all day waiting for the item, no attempt to come to the door at all, for the time to write a notice and then drive to another suburb and drop off my package at a petrol station, just beggars disbelief. The courier driver for Swan View area is unemployable in my opinion and when you call them, you get an overseas call centre, arghhhhhhh!!!!!!! 100000 plus Reviewers surely cannot be wrong. Fastaway/Aramex have learnt nothing, even after changing their business name.
The item I purchased was the size of a hand.Very light and compact.The seller provided a tracking number which turned out to be useless as the item was lang
uishing in one of the delivery points for 5 days without movement and others for 4 days.
I finally received the item 20 days after it had been placed with the courier but get this.The item originated
(picked up) from the seller at Chullora in Sydney.It was addressed to my home address in Engadine also in Sydney.A total distance of less that 30 klms.
What a total joke this company turned...
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
Get an answer from our members and Fastway representatives
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