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should be out of business
Unfortunately Amazon uses them. Their notifications system is nonsense - "unable to deliver: more information required". They have every scrap of information required to deliver. They use a remote call centre in the Philippines with contractors using poor quality VOIP connections. Then got an email message that they had delivered but I still couldn't find package anywhere. Phoned the Philippines again.... they eventually gave me a number for the driver. When I called, no answer so I left a message. When he finally got back he said "This is 'na...me' ....errr....'another name'.... oh, are you looking for the courier?" I asked where the package was he said " I put it in a garage" (the block has ten garages) "I asked why he didn't walk up two stairs and deliver it to me door, he said " I didn't want to , it was raining" ????????? Aramex/Fastway clearly do care about their appalling reputation... so I will deal with the companies that do. I will refuse to purchase any product that is delivered by Aramex/Fastway
Absolutely useless freight handler. Two weeks to deliver a small package from Wollongong to Melbourne!
Ordered a spare part (the size of two matchboxes) from a Corrmial NSW warehouse to be delivered to Melbourne suburban address. The warehouse uses Fastway (now aramex) as their courier. The package was picked up from Corrmial on October 6th, and registered as being at the Wollongong regional aramex hub the same day. Even at that stage their vague delivery estimate was 14-19 October. In the end it arrived very late in the day on the 20th of October. Two weeks to get a small parcel from NSW to Melb!
Left a parcel on top of my plants instead of on the table right next to them????
Fastway delivered a parcel on my ground floor balcony by reaching over and dropping it on top of my pot plants, crushing the plants. There was an empty pot right next to that one they could have left it in, or there's a table on the other side as well! God knows why they decided to leave it there and damage my plants totally unnecessarily
Had an ebay parcel delivered. Saw courier walk past window. He did not ring doorbell just left parcel on doorstep. I realise they are busy but they should at least ring the doorbell and see if someone answers before leaving parcel. Too many parcels stolen nowadays.
Shop elswhere if they use fastway
With everyone now shopping online customers have a good idea of expected delivery times, Australia post great, Sendle the best I have come across. I now ask who is shipping parcel if fastway I shop elsewhere, save yourself alot of aggrivation even if you pay couple dollars more should have changed thier name to unreliable Slowway
12 days for item to arrive from the Sydney sortation office. No trackibg updates. Item then dumped insecurely outside front door, the courier did not bother to ring doorbell. Delivery not in line with senders instructions.
Don’t read special instructions!
Delivered box 6/7/21 - special instructions were authority to leave at front door DO NOT KNOCK! Of course the driver knocked so loudly it woke the sleeping baby in adjacent room.
When I stated ‘why did you knock when it explicitly said not to? The reply was ‘Oh I missed that’! I have asked the company I ordered from to not use this courier again - I’d rather pay exorbitant postage than have this happen again!
Fastway retains its record as the worst courier service in the free world!
Have tried to avoid Fastway due to a litany of epic failures by them to deliver to me in the past. However, I bought an item from Melbourne on eBay. Had I known they used Fastway, I would have bought elsewhere, however I didn't check. Item sent by Fastway Melbourne to Bendigo, and then Fastway took it to the Post Office in Bendigo (Golden Square) and posted it to me in Maldon, via Australia Post!! Last time they told me to come to Bendigo to collect my delivery, so i guess this is an improvement of sorts? They appear to have had it in Bendigo f...or 6 days - I could have walked there and back in that time. Ah well, at least it was in safe hands for the last part of the journey, albeit that it was late due to Fastway and their dodgy tracking system. Will be avoiding Fastway at all costs in future, also Aramex, which I understand is just Fastway with different colour shirts and different stickers on the trucks!!
lazy, complete disregard to provide any decent level of service
on-going issue with courier dumping parcels in weather, in middle of entry, within view of street and cant be asked to even knock on door to notify delivery.
lazy excuse of a delivery driver
Threw a parcel over the fence
My dog got crazy so I popped my head in the window and saw your courier throwing my expensive parcel over a fence onto my backyard. The door bell was next to him!
Could you train your couriers better in accordance with your delivery standards?
Fastway, I don’t think so Slow way
I was tracking my parcel and it was movig through system timely, but once it was on board with courier, he left onboard for about 2 weeks, he seems to wait for a load in my area before he will deliver , and then he drops and runs, i will not buy if seller use this courier
The fast way to do a delivery - Just throw it over the fence!
I had an Amazon parcel delivered today to my home. It had been thrown over the fence, no door bell was rung nor was there a card left behind. This has happened more than once with Fastway and it is very annoying. Why can't they follow best practice? While I avoid buying from a business using Fastway with Amazon the allocated courier service is not revealed until after the order is placed and I got caught out this time.
Bought a product from eBay and fastway couriers delivered it to the wrong address. They got the street correct. Luckily there are nice people in my street who delivered it
Document put into mailbox altho signature required
My solicitor sent me a document from Kuala Lumpur on 27 jan. It arrived in Australia 29jan 3pm. After that no update on tracker. So we waited in the house whole of today waiting for courier to buzz the gate or call us. We can see the gate from our sitting room. No one contacted the whole day. At 7pm we found the parcel shoved into our mail box altho its stated on envelop signature required. This is an important document ..otherwise our solicitor would not have spent 100 dol using this service. This type of service is totally unacceptable. If there is a zero rating i will rate it zero.item numberHAWB 33029240215
Always slow and unreliable
I've had many frustrations with Fastway and since being taken over by Aramex there seems to be no improvement. Latest example - my sender shipped on 19th January, Fastway sent email saying it had been picked up, was at Dandenong Depot and would be delivered within 24 hours. 3 days later on 22nd, still no parcel. I live at Narre Warren, 12km and less than 20 minutes from Dandenong. How hard is that?? Sent a query on their tracking system Friday night 22nd. Lo and behold, Monday morning 25th I get a reply saying it will be delivered today - and i...t was. So it sat in their warehouse for 5 days going nowhere - just 12 kms from me. And this was a package of food!!! This is one of many bad experiences with deliveries by Fastway. I'm putting in a complaint to my sender - they should stop using them.
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
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