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Fastway
- 8 reviews
- 4 likes
the worst courier company
I have requested to redelivery, was booked and confirmed but never made. another time, I asked to pick up item for delivery, took 5 days did not come, I contacted few times, end up arrived, I asked the driver, he said did not know the order!!! very bad work flow and management.
Deplorable service
Deplorable, unprofessional service. They are lazy, irresponsible and they lie. Placed parcel connect card in my screen door - directly under my notice requesting them NOT to do so and asking them to place it in my secure locked post box. Compromised security of my home by making it obvious no one was home. When I complained, they lied and said my post box was too full of junk mail (my post box is huge and clearly displays a 'no junk mail' sign.) Don't use them.
Questions & Answers
Absolutely NO customer service BUT I managed to gain a VIP number and after 4 calls a nice lady answered the call and was vey helpful after I told them I was to take contact with Amazon USA and AU
a complaint has been made to Amazon seeking NOT to use them as they are bad for any business
the only place for Fastway and the new coat of paint Amarex is the Federal Court of Australia for Prohibited Trades Practices penalties
best advice DO NOT USE THEM and if the company you are purchasing uses them find another seller who uses somebody else
and be careful when agitated asians who deliver come calling at your premises and abuse you which just happened to me today
this asian guy damaged my front gate with his car door , yes a car door and not a designated Fastway vehicle and then stated it was too hot to deliver / blamed the weather and it gets better he tells lies that he actually attempted to deliver and when. he was confronted that he was no where near the property and CCTV never captured him , his story again changed
the better this show is shut down and the executives held accountable for misleading and deceptive conduct and unconscionable conduct in a court of law
After receiving everything from Australia Post, everything sent via fastway is delayed or not even sent out yet...
fastway is unreliable, slow and don't answer your questions, stick with Auspost
Where is my parcel, it is on board, out for delivery from 4 days
Get an answer from our members and Fastway representatives
Details
Extra Information
Very professional delivery service.
I will never attend a post office to post an item again
Great Communication with online Tracking
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Hi there,
Firstly, I would like to apologise for the delay in response and thank you for your patience during these trying times....
Read more You may notice a few changes - we've gone from "Blue to Red" and are now known as Aramex. We are constantly implementing changes to better the business. As we are always endeavouring to improve our services provided and therefore, all feedback is important to us. Please accept our sincere apologies for such a problematic and understandably frustrating experience. If you could please complete the following form via the link provided https://help.aramex.com.au/hc/en-us/requests/new?ticket_form_id=360000007976 I will be sure to pass your feedback to the relevant department. Thank you once again & regards, -Aramex.