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Sellers on EBay seem to use Fastaway(Aramax) in many instances. Cheap and nasty.
Not once has a parcel been delivered in any imagination of reasonable time, even allowing for COVID.
The endless frustration that this company has caused, delivery after delivery, cannot be measured.
From now on, I will check who the seller is using for transport. If they say "Fastaway", I will simply tell them, no thanks, provide an alternative, or I buy elsewhere.
37 DAYS BRISBANE TO PERTH!
The title says it all 37 days to get an item from Brisbane to Perth! Item was picked up by them 30/11/21 delivered 5/1/22 that is appalling service! I contacted them and they said they would “prioritise” my delivery! While waiting for this delivery, I ordered two four litre tins of specialty paint for the roof of my fifth wheeler caravan on 16th December from America that was delivered on Jan 5th.
Pathetic customer service
Ordered a desk (2 boxes) and Fast delivered one box and left the other in Melbourne. Numerous phone calls and it was finally found and delivered to the local depot but I had to continue to call them to finally deliver the goods. They win the prise for the worst delivery company I have ever experienced.
Do not deserve even 1 star
Item was posted on the 14th December from Melbourne
Item was picked up from sender on the 15th December in Melbourne
That is were the tracking stayed until the 4th January when it was onboard for delivery in Adelaide, was supposed to be here by the 23rd December2021, actually delivered 4th January 2022.
Left 2 parcel enquiries, got 1 standard response "Our team are currently working on your ticket and have provided an update. If you wish to add any additional comments, or want clarification on the update, simply reply to this email." Not real...
Not even worthy of 1 star.
The worst, most incompetent, slowest, useless couriers ever.
Incredibly slow delivery times. It’s not unusual to take 10 days to get a parcel from their depot in Sydney to Newcastle.
Driver skipped delivery of my parcel because I wasn’t home, but my security cams prove he didn’t even drive past my house, and I was home all day. He delivered it the next day, but not the 2 parcels he had onboard for delivery that day! The idiot delivered those the next day also, even though the depot told me that they would be delivered on that day.
They us...ed to be great. I used them every day for work, now you couldn’t pay me to use them, and I’m not using sellers who use them as couriers because I would be able to ride my bike and pick the parcels up than using the Fastway network.
should be out of business
Unfortunately Amazon uses them. Their notifications system is nonsense - "unable to deliver: more information required". They have every scrap of information required to deliver. They use a remote call centre in the Philippines with contractors using poor quality VOIP connections. Then got an email message that they had delivered but I still couldn't find package anywhere. Phoned the Philippines again.... they eventually gave me a number for the driver. When I called, no answer so I left a message. When he finally got back he said "This is 'na...me' ....errr....'another name'.... oh, are you looking for the courier?" I asked where the package was he said " I put it in a garage" (the block has ten garages) "I asked why he didn't walk up two stairs and deliver it to me door, he said " I didn't want to , it was raining" ????????? Aramex/Fastway clearly do care about their appalling reputation... so I will deal with the companies that do. I will refuse to purchase any product that is delivered by Aramex/Fastway
Absolutely useless freight handler. Two weeks to deliver a small package from Wollongong to Melbourne!
Ordered a spare part (the size of two matchboxes) from a Corrmial NSW warehouse to be delivered to Melbourne suburban address. The warehouse uses Fastway (now aramex) as their courier. The package was picked up from Corrmial on October 6th, and registered as being at the Wollongong regional aramex hub the same day. Even at that stage their vague delivery estimate was 14-19 October. In the end it arrived very late in the day on the 20th of October. Two weeks to get a small parcel from NSW to Melb!
Very Bad Service and Communications
It took them more than 4 weeks to deliver an item to me from Melbourne to Sydney! I emailed them and never got a reply. This must be the worse courier company. Avoid it.
If you need something in a hurry, this is NOT the service you want to use
I had a lot of deliveries to my address during past several years and I never had any issues with any courier company except these guys.
This time, however, they have outdone themselves. It took them exactly one month to deliver a standard small package from Melbourne to Sydney (some 25 days after ETA). Had I known, I would have happily paid more for alternative courier company.
During this same time I had similar size packages arriving from regional China quicker than this so I don't think their usual "delays due to COVID" excuses are valid.
This company is extremely unreliable and I would avoid them at all costs.
Fast way is slow as no star rating that’s how bad they are
It should not take three weeks to get something delivery from Sydney west Sydney Penrith area . Absolute joke . Fastway carriers directors should be sacked immediately . Just like our premier she could resign
worst company in the courier business..
I've had dealings in the past with this company. via ebay sellers sending parcels through these guys and oh man. i got nothing good to say about these guys.
where everyone else take 2-5 business days these guys would take 2-3 weeks to deliver something basic.
The worst thing is aramex/fastway don't even care to improve man. it makes me wonder how these guys are even surviving the industry.
If you want fast and reliable service this is not the courier company you choose.
Re-branded to Aramex but unfortunately same issues
I have had quiet a few parcels sent and received over last few years, the complaints are not unfounded. Being a fair sort of guy, laid back and rather accepting, COVID HAS created a culture of online shopping boom. However it has been very hit or miss with Fastway/ Aramex, more miss than hit. It's a sad thing when you can say Australia Post has better delivery times and consistent tracking. I'm not saying not to use them, but just accept that if they estimate 3-5 working day expect 5-6.
Shop elswhere if they use fastway
With everyone now shopping online customers have a good idea of expected delivery times, Australia post great, Sendle the best I have come across. I now ask who is shipping parcel if fastway I shop elsewhere, save yourself alot of aggrivation even if you pay couple dollars more should have changed thier name to unreliable Slowway
By far the worst courier service In Australia
Every single item delivery by them will be delivered weeks after you made your order, communication is horrible, tracking system and support does not exist and I had the same problem over and over again. Unfortunatelly wasn't me that chose them, but from now on, every time I buy something I will write in the delivery options: "NO FASTWAY - ARAMEX courier please".
If I could leave zero stars I would. Lazy Lazy Lazy courier.
Without a doubt the worst courier company in Australia.. No over exaggeration here. Laziest courier driver leaves a note in letterbox to pick up the item in another suburb of Perth at a Parcel Point which is a petrol station. I was home all day waiting for the item, no attempt to come to the door at all, for the time to write a notice and then drive to another suburb and drop off my package at a petrol station, just beggars disbelief. The courier driver for Swan View area is unemployable in my opinion and when you call them, you get an overseas call centre, arghhhhhhh!!!!!!! 100000 plus Reviewers surely cannot be wrong. Fastaway/Aramex have learnt nothing, even after changing their business name.
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
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