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Fastway

Fastway

1.2 from 8,081 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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Robert, Sydney , Austral
Robert, Sydney , AustralSouth East Queensland, QLD

should be out of business

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Pete B.
Pete B.
  • 3 reviews
  • 1 like
  • Verified

Absolutely useless freight handler. Two weeks to deliver a small package from Wollongong to Melbourne!

published

Ordered a spare part (the size of two matchboxes) from a Corrmial NSW warehouse to be delivered to Melbourne suburban address. The warehouse uses Fastway (now aramex) as their courier. The package was picked up from Corrmial on October 6th, and registered as being at the Wollongong regional aramex hub the same day. Even at that stage their vague delivery estimate was 14-19 October. In the end it arrived very late in the day on the 20th of October. Two weeks to get a small parcel from NSW to Melb!

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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lyn
lynMetropolitan Adelaide, SA

disgusting

published

2 weeks melbourne adelaide had to pick up parcel because you would not deliver worst company out drivers can not do their job will not use again drivers also lie

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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darren40
darren40
  • 13 reviews
  • 4 likes

Shop elswhere if they use fastway

published

With everyone now shopping online customers have a good idea of expected delivery times, Australia post great, Sendle the best I have come across. I now ask who is shipping parcel if fastway I shop elsewhere, save yourself alot of aggrivation even if you pay couple dollars more should have changed thier name to unreliable Slowway

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Graham
Graham
  • 8 reviews
  • 5 likes
  • Verified

Lousy courier

published

12 days for item to arrive from the Sydney sortation office. No trackibg updates. Item then dumped insecurely outside front door, the courier did not bother to ring doorbell. Delivery not in line with senders instructions.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Stephen
StephenCentral Highlands and Goldfields, VIC
  • 23 reviews
  • 13 likes

Fastway retains its record as the worst courier service in the free world!

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Christopher Owen
Christopher OwenBuxton
  • 3 reviews

Fastway, I don’t think so Slow way

published

I was tracking my parcel and it was movig through system timely, but once it was on board with courier, he left onboard for about 2 weeks, he seems to wait for a load in my area before he will deliver , and then he drops and runs, i will not buy if seller use this courier

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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zun
zun
  • 3 reviews
  • 3 likes

Pick up by myself?!

published

well, i never seen these fastway people, cause they will delivering your parcel straight to pick up depot.
i just want to know, what it mean of ONLINE SHOPPING TO THESE PEOPLE?! i spending time to wait for delivery, plus now i need to going out pick up by myself, what a BRILLIANT solution! y i dont just go to retail shop?

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
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The reviewer stated that an incentive was offered for this review

Document put into mailbox altho signature required

published

My solicitor sent me a document from Kuala Lumpur on 27 jan. It arrived in Australia 29jan 3pm. After that no update on tracker. So we waited in the house whole of today waiting for courier to buzz the gate or call us. We can see the gate from our sitting room. No one contacted the whole day. At 7pm we found the parcel shoved into our mail box altho its stated on envelop signature required. This is an important document ..otherwise our solicitor would not have spent 100 dol using this service. This type of service is totally unacceptable. If there is a zero rating i will rate it zero.item numberHAWB 33029240215

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
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Denis G
Denis GGreater Melbourne (Outer), VIC
  • 12 reviews
  • 4 likes
  • Verified

Always slow and unreliable

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

Hi there, thanks for letting us know. We will be in contact with your local depot to ensure this does not happen again in future.

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Lou
LouGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 4 likes

Delivered to wrong address!

published

This absolutely rubbish courier company delivered a large package clearly addressed to us (with contents inside worth $400) to our neighbours who were away on holidays at the time. Thankfully they’re honest neighbours who let us know when they got home and who also told us that on their security camera footage the person delivering the box just walks to the car port and dumps it on the ground and walks off. Both our homes are clearly marked with numbers so I can only say that this was pure carelessness and laziness at play. I would not recommend this courier company!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

Thanks for your review. All feedback is valuable as we strive to improve. I’ll be sure to pass your feedback to the relevant department. Please accept our sincere apologies.

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Pathetic

published

Parcel delivered to the wrong address.
Not the first time. Hopeless service to say the least. This isn't good enough.
Last time I had to go to the depot to pick it up myself.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

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matt s.
matt s.Sydney, NSW

Sydney Depot has stopped delivering

published

I have two parcels that are at the sydney depot, one has been there since 12th Dec and the other since 19th Dec. I've submitted 3 update requests for explanations but no one has got back to me. I've tried the chat on the website but no one chats back. I really need these parcels but have no way to get them. They're in Sydney and I live in Sydney, I could collect them myself if they'd give me the option.

****Edit Update****
Original complaint was on the 23rd Dec. Parcels both got delivered today 30th Dec. I guess they had trouble with Christmas time of year logistics, staffing, amount of parcels, hours in the day. Which I accept but they could have responded to inquiries, which would have put my mind at ease.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

Thanks for your feedback. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

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Dmitry
DmitrySydney
  • 7 reviews
  • 6 likes
  • Verified

No notice about where my parcel is delivered: go find it yourself

published

This is the problem I have 2nd time:

- They drop the parcel in a far away news agency (not in my suburb)
- They send you no notification - no letter, no email, nothing ...
- You wait for a month with status unchanged "in transit" until you become annoyed... and then via the ebay log you track the parcel location

This is just the lack of basic customer care: you need to search and find where they drop your parcel!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

Similar opinion? Write a review on ProductReview.com.au!
Tanya
TanyaCentral Highlands and Goldfields, VIC

This business should NOT be allowed to operate and has beyond appalling customer service skills

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Fastway
Aramex A.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
Nadia L.
Nadia L.asked

Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?

No answers
amna a.
amna a.asked

Can you want to track and trace your parcel live on the official site?
https://fastwaytracking.com/

No answers
See all Fastway questions

Get an answer from our members and Fastway representatives

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