Reviewer Photos & Videos
2 weeks melbourne adelaide had to pick up parcel because you would not deliver worst company out drivers can not do their job will not use again drivers also lie
Left a parcel on top of my plants instead of on the table right next to them????
Fastway delivered a parcel on my ground floor balcony by reaching over and dropping it on top of my pot plants, crushing the plants. There was an empty pot right next to that one they could have left it in, or there's a table on the other side as well! God knows why they decided to leave it there and damage my plants totally unnecessarily
Had an ebay parcel delivered. Saw courier walk past window. He did not ring doorbell just left parcel on doorstep. I realise they are busy but they should at least ring the doorbell and see if someone answers before leaving parcel. Too many parcels stolen nowadays.
Don’t read special instructions!
Delivered box 6/7/21 - special instructions were authority to leave at front door DO NOT KNOCK! Of course the driver knocked so loudly it woke the sleeping baby in adjacent room.
When I stated ‘why did you knock when it explicitly said not to? The reply was ‘Oh I missed that’! I have asked the company I ordered from to not use this courier again - I’d rather pay exorbitant postage than have this happen again!
lazy, complete disregard to provide any decent level of service
on-going issue with courier dumping parcels in weather, in middle of entry, within view of street and cant be asked to even knock on door to notify delivery.
lazy excuse of a delivery driver
Threw a parcel over the fence
My dog got crazy so I popped my head in the window and saw your courier throwing my expensive parcel over a fence onto my backyard. The door bell was next to him!
Could you train your couriers better in accordance with your delivery standards?
Pick up by myself?!
well, i never seen these fastway people, cause they will delivering your parcel straight to pick up depot.
i just want to know, what it mean of ONLINE SHOPPING TO THESE PEOPLE?! i spending time to wait for delivery, plus now i need to going out pick up by myself, what a BRILLIANT solution! y i dont just go to retail shop?
The reviewer stated that an incentive was offered for this review
The fast way to do a delivery - Just throw it over the fence!
I had an Amazon parcel delivered today to my home. It had been thrown over the fence, no door bell was rung nor was there a card left behind. This has happened more than once with Fastway and it is very annoying. Why can't they follow best practice? While I avoid buying from a business using Fastway with Amazon the allocated courier service is not revealed until after the order is placed and I got caught out this time.
Bought a product from eBay and fastway couriers delivered it to the wrong address. They got the street correct. Luckily there are nice people in my street who delivered it
No notice about where my parcel is delivered: go find it yourself
This is the problem I have 2nd time:
- They drop the parcel in a far away news agency (not in my suburb)
- They send you no notification - no letter, no email, nothing ...
- You wait for a month with status unchanged "in transit" until you become annoyed... and then via the ebay log you track the parcel location
This is just the lack of basic customer care: you need to search and find where they drop your parcel!
Very unprofessional company LAZYWAY
Once again my parcel was left unattended and no one rang the intercom. Other courier companies get that and I never have an issue. But I always have a problem with Fastway. It is no wonder that you have a 1 star rating with this lazy type of courier service. It is a shame you are doing nothing to improve this shocking service. In future I will not do any business with anyone that uses your company for courier services.
Delivery was fast, the parcel clearly had my correct address printed in bold type on the front, but the driver delivered & left parcel on the doorstep of a different house number in my street. Lucky for honest neighbours, when drivers aren’t doing their job properly.
terrible the guy that left my package didnt even bring it to my door left it on my garbage bin and it was raining
it was late at night and they didnt even come to door just left it on my bin where anyone could take it i have him on camera he didnt care
This business should NOT be allowed to operate and has beyond appalling customer service skills
A parcel was meant to be delivered to my partner's work, and the driver saw three letterboxes, keeping in mind, the first shed is a business and the other two are just hobby sheds.
Instead of the driving stepping out of their truck to approach the business to make sure it was the correct shed, they drove off.
After contacting the Bendigo office, to find out why my parcel wasn't delivered, the women was extremely rude, wouldn't let me speak to find out if there were any other options and she hung up the phone on me.
After turning up at the ce...
Never delivered to the correct address
We have had multiple deliveries from this company and it's always delivered to our neighbour two houses up, even when we give very specific instructions and descriptions of our property.
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
Get an answer from our members and Fastway representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.