2 weeks melbourne adelaide had to pick up parcel because you would not deliver worst company out drivers can not do their job will not use again drivers also lie
Pick up by myself?!
well, i never seen these fastway people, cause they will delivering your parcel straight to pick up depot.
i just want to know, what it mean of ONLINE SHOPPING TO THESE PEOPLE?! i spending time to wait for delivery, plus now i need to going out pick up by myself, what a BRILLIANT solution! y i dont just go to retail shop?
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Fastway NO WAY
It doesnt deserve a 1 star.
Left a "not at home" card with out even attempt to deliver the parcel even I was at the premise for the entire day. Rearrange a re delivery on designated date through the online system, it arrived a day earlier and delivered to my neighbour instead. This has happened to me multiple times whenever my parcel was delivered by fastway. I guess they are cheap hence many online retailer uses them. Avoid at all cost if you have the option.
No notice about where my parcel is delivered: go find it yourself
This is the problem I have 2nd time:
- They drop the parcel in a far away news agency (not in my suburb)
- They send you no notification - no letter, no email, nothing ...
- You wait for a month with status unchanged "in transit" until you become annoyed... and then via the ebay log you track the parcel location
This is just the lack of basic customer care: you need to search and find where they drop your parcel!
This business should NOT be allowed to operate and has beyond appalling customer service skills
A parcel was meant to be delivered to my partner's work, and the driver saw three letterboxes, keeping in mind, the first shed is a business and the other two are just hobby sheds.
Instead of the driving stepping out of their truck to approach the business to make sure it was the correct shed, they drove off.
After contacting the Bendigo office, to find out why my parcel wasn't delivered, the women was extremely rude, wouldn't let me speak to find out if there were any other options and she hung up the phone on me.
After turning up at the ce...
Delivered to wrong suburb .....
Delivered parcel to wrong suburb. Couldn’t talk to anyone when i rang them so ended up having to drive 30 mins to pick it up. We were so lucky the guy they delivered parcel to sent me a message on Facebook to let me know where it was.
the worst courier company
I have requested to redelivery, was booked and confirmed but never made. another time, I asked to pick up item for delivery, took 5 days did not come, I contacted few times, end up arrived, I asked the driver, he said did not know the order!!! very bad work flow and management.
STUPID COURIER DRIVERS - O*
1st Fastway Courier Stuff-Up: Kept a look-out for the Fastway courier driver in our window overlooking the street. Saw the driver with my Kathmandu package & waited for the knock. Next thing, I saw him drove away. My package was left at the front door of our accessible building, for anyone to steal.
2nd Fastway Courier Stuff-Up: Another order from Kathmandu, waited practically all day & when I checked the tracking number, it says that it was delivered at 11:11 am. Went downstairs and ourside to see where it was. When I called the Fastway ...
Left my parcel (big box) in my building's front door in a very busy street
The deliver person from Fastway came yesterday and delivered one of my parcels (smaller one) from amazon inside my mail box, however left a big box (another parcel) in front of my building's front door and didn't even bother to contact me, just left my parcel out there in front of a very busy street and my building doesn't even have a gate, so anyone can come in and collect it if they want.
I didn't received no notification about the parcel (big box) neither. A neighbour rapidly and kindly saw the parcel out there and collected it for me... I was shocked to know what happened as this is the first time a deliver company left my parcel like that! I buy online very often and that never happened before!
Only got half
Delivery tracking said it had arrived 1/2 hr ago, so I look outside my door (2nd flood apartment), nothing there. Go down stairs and find 2 of 2 (not 1 of 2 AND 2 of 2) sitting down stairs. Rang them to find out what happened, the best they could say is they would look into it.
Parcel Left in the Dirt
This is the third time this company has done this. I found what looked like a piece of rubbish blown into the garden by the wind. Picked it up to place in the bin and discovered it was a parcel from Amazon. Really poor service from Fastway.
Only way to actually get your parcel is to pick it up yourself.
I ordered from two retailers within two days, both unfortunately used fastway. The first one got sent back to the sender for absolutely no reason (they didn't even attempt delivery). The second one has "card left" on the tracking (there wasn't and I was home) I called to arrange re-delivery, they told me it would be delivered the following day (it wasn't) I called another two times to arrange delivery where it wasn't delivered. The people on the phone couldn't tell me where it was or when I could expect delivery. After 2 hours on the phone I eventually found it was still at the depot. I went and got it myself two weeks after the original delivery date.
Worst couriers in Australia.
They are too lazy to deliver. Had to contact seller to verify delivery was in progress, tracking was a little helpful. From Melbourne they dispatched the parcel on the 2nd of December, I had to go and pick it up on the 11th in Bendigo. They tell me they tried to deliver it on Saturday the the 7th, no card, we were home all day. What a pack of lies. When I told them they are the worst couriers in Australia, they smile at you and say thank you. What a pack of idiots. If you are going to use a courier give this mob the flick, I cannot understand how they are in business.
The worst courier and badly miss-named courier company in Australia?
I don't understand why Amazon keeps using them. More often than not the courier misses the delivery date. It must be costing Amazon a fortune in complimentary extensions to Prime, refunds and other forfeits. I'm not referring to just one delivery incident - it's a regular occurrence.
Auspost orders from Amazon are received on time 100% of the time, yet Fastway orders from Amazon arrive on time 0% of the time. Why??? How hard is it to pick up an item and deliver it?
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
Get an answer from our members and Fastway representatives
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