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Fastway

Fastway

1.2 from 8,119 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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218 reviews
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Shilo40
Shilo40Sydney, NSW
  • 5 reviews
  • 5 likes

Poor customer service

published

I am a small business. My longer deliveries are sent by aramex. Last delivery was 6 days late. Internet said it was on board for delivery. When it finally arrived the driver said( sorry it has been on the truck but I've been to busy to deliver it). Eventhough he drove past my place on two occasions. Pathetic non service from the Newcastle nsw branch. New delivery drivers all the time. I can only guess why so many drivers leave the Newcastle branch. Gold Coast branch do a fantastic job. Other branches let the team down badly. Get your act together aramex there is plenty of room for improvement.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Local delivery took more than a month

published

The delivery took 1 month to cover 10 kms distance, the tracking system kept showing that they tried to deliver but we all had been at home and can confirm no one came to deliver anything.
Then after 39 days they dropped the package on our door without even pressing the door bell.

Poor vendor had refunded us for the product, we contacted them and transferred funds again.
Absolutely never again!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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mustangdude
mustangdudeSouth East Queensland, QLD
  • 19 reviews
  • 16 likes
  • Verified

Fastway....no way!!

published

Adelaide to Brisbane took over 2 weeks without any tracking information except they had picked it up. Pathetic.
Murarrie to Greenbank in Brisbane (45km) is 8 days and waiting. Once again with zero tracking.
Stay away if you want to keep your customers happy.
Aramex bought Fastway, their service has been abominable so far in my experience too.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Jasmine
Jasmine
  • 2 reviews

Had to wait 3 weeks to get my order

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Doccortex
DoccortexSydney, NSW
  • 6 reviews
  • 14 likes

Deplorable Service

published

Sellers on EBay seem to use Fastaway(Aramax) in many instances. Cheap and nasty.

Not once has a parcel been delivered in any imagination of reasonable time, even allowing for COVID.

The endless frustration that this company has caused, delivery after delivery, cannot be measured.

From now on, I will check who the seller is using for transport. If they say "Fastaway", I will simply tell them, no thanks, provide an alternative, or I buy elsewhere.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Delivery Arrived in Good ConditionYes
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Steve777
Steve777
  • 6 reviews
  • 6 likes

37 DAYS BRISBANE TO PERTH!

published

The title says it all 37 days to get an item from Brisbane to Perth! Item was picked up by them 30/11/21 delivered 5/1/22 that is appalling service! I contacted them and they said they would “prioritise” my delivery! While waiting for this delivery, I ordered two four litre tins of specialty paint for the roof of my fifth wheeler caravan on 16th December from America that was delivered on Jan 5th.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!

Pathetic customer service

published

Ordered a desk (2 boxes) and Fast delivered one box and left the other in Melbourne. Numerous phone calls and it was finally found and delivered to the local depot but I had to continue to call them to finally deliver the goods. They win the prise for the worst delivery company I have ever experienced.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Wonder Heffer
Wonder Heffer
  • 2 reviews

Do not deserve even 1 star

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!
Julian Mazur
Julian MazurHunter Region, NSW
  • 3 reviews

Not even worthy of 1 star.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!
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lyn
lynMetropolitan Adelaide, SA

disgusting

published

2 weeks melbourne adelaide had to pick up parcel because you would not deliver worst company out drivers can not do their job will not use again drivers also lie

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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David M.
David M.
  • 2 reviews
  • 2 likes

Very Bad Service and Communications

published

It took them more than 4 weeks to deliver an item to me from Melbourne to Sydney! I emailed them and never got a reply. This must be the worse courier company. Avoid it.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!
Dan
DanSydney, NSW
  • 2 reviews
  • 1 like

If you need something in a hurry, this is NOT the service you want to use

published

I had a lot of deliveries to my address during past several years and I never had any issues with any courier company except these guys.
This time, however, they have outdone themselves. It took them exactly one month to deliver a standard small package from Melbourne to Sydney (some 25 days after ETA). Had I known, I would have happily paid more for alternative courier company.
During this same time I had similar size packages arriving from regional China quicker than this so I don't think their usual "delays due to COVID" excuses are valid.
This company is extremely unreliable and I would avoid them at all costs.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!
Couriers

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  • Verified

Fast way is slow as no star rating that’s how bad they are

published

It should not take three weeks to get something delivery from Sydney west Sydney Penrith area . Absolute joke . Fastway carriers directors should be sacked immediately . Just like our premier she could resign

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!
Rohit
RohitSouth East Queensland, QLD
  • 18 reviews
  • 12 likes

worst company in the courier business..

published

I've had dealings in the past with this company. via ebay sellers sending parcels through these guys and oh man. i got nothing good to say about these guys.
where everyone else take 2-5 business days these guys would take 2-3 weeks to deliver something basic.
The worst thing is aramex/fastway don't even care to improve man. it makes me wonder how these guys are even surviving the industry.
If you want fast and reliable service this is not the courier company you choose.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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joeyjojo
joeyjojoAuckland
  • 14 reviews
  • 17 likes

Re-branded to Aramex but unfortunately same issues

published

I have had quiet a few parcels sent and received over last few years, the complaints are not unfounded. Being a fair sort of guy, laid back and rather accepting, COVID HAS created a culture of online shopping boom. However it has been very hit or miss with Fastway/ Aramex, more miss than hit. It's a sad thing when you can say Australia Post has better delivery times and consistent tracking. I'm not saying not to use them, but just accept that if they estimate 3-5 working day expect 5-6.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Page 1 of 9

Questions & Answers

Kym F.
Kym F.asked

Absolutely NO customer service BUT I managed to gain a VIP number and after 4 calls a nice lady answered the call and was vey helpful after I told them I was to take contact with Amazon USA and AU

a complaint has been made to Amazon seeking NOT to use them as they are bad for any business

the only place for Fastway and the new coat of paint Amarex is the Federal Court of Australia for Prohibited Trades Practices penalties

best advice DO NOT USE THEM and if the company you are purchasing uses them find another seller who uses somebody else

and be careful when agitated asians who deliver come calling at your premises and abuse you which just happened to me today

this asian guy damaged my front gate with his car door , yes a car door and not a designated Fastway vehicle and then stated it was too hot to deliver / blamed the weather and it gets better he tells lies that he actually attempted to deliver and when. he was confronted that he was no where near the property and CCTV never captured him , his story again changed

the better this show is shut down and the executives held accountable for misleading and deceptive conduct and unconscionable conduct in a court of law

No answers
SallynCraig
SallynCraigasked

After receiving everything from Australia Post, everything sent via fastway is delayed or not even sent out yet...

fastway is unreliable, slow and don't answer your questions, stick with Auspost

No answers
Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
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