Fastway

I am a small business. My longer deliveries are sent by aramex. Last delivery was 6 days late. Internet said it was on board for delivery. When it finally arrived the driver said( sorry it has been on the truck but I've been to busy to deliver it). Eventhough he drove past my place on two occasions. Pathetic non service from the Newcastle nsw branch. New delivery drivers all the time. I can only guess why so many drivers leave the Newcastle branch. Gold Coast branch do a fantastic job. Other branches let the team down badly. Get your act together aramex there is plenty of room for improvement.

The delivery took 1 month to cover 10 kms distance, the tracking system kept showing that they tried to deliver but we all had been at home and can confirm no one came to deliver anything.
Then after 39 days they dropped the package on our door without even pressing the door bell.

Poor vendor had refunded us for the product, we contacted them and transferred funds again.
Absolutely never again!

Adelaide to Brisbane took over 2 weeks without any tracking information except they had picked it up. Pathetic.
Murarrie to Greenbank in Brisbane (45km) is 8 days and waiting. Once again with zero tracking.
Stay away if you want to keep your customers happy.
Aramex bought Fastway, their service has been abominable so far in my experience too.

I purchased a dress from Ally Fashion on 12 January, 2022 with standard shipping and it was dispatched the next week. However, they use Fastway/Aramex couriers for the standard shipping, I checked the tracking and it still said that it was in Sydney with no new updates. Since the 17th January, no new updates have been updated and I emailed/phoned customer service to ask the whereabouts of my order. They said to me on the email that COVID-19 was impacting their services, they use this as an excuse! Then I phoned them couple days later and they s...

Sellers on EBay seem to use Fastaway(Aramax) in many instances. Cheap and nasty.

Not once has a parcel been delivered in any imagination of reasonable time, even allowing for COVID.

The endless frustration that this company has caused, delivery after delivery, cannot be measured.

From now on, I will check who the seller is using for transport. If they say "Fastaway", I will simply tell them, no thanks, provide an alternative, or I buy elsewhere.

The title says it all 37 days to get an item from Brisbane to Perth! Item was picked up by them 30/11/21 delivered 5/1/22 that is appalling service! I contacted them and they said they would “prioritise” my delivery! While waiting for this delivery, I ordered two four litre tins of specialty paint for the roof of my fifth wheeler caravan on 16th December from America that was delivered on Jan 5th.

Ordered a desk (2 boxes) and Fast delivered one box and left the other in Melbourne. Numerous phone calls and it was finally found and delivered to the local depot but I had to continue to call them to finally deliver the goods. They win the prise for the worst delivery company I have ever experienced.

Item was posted on the 14th December from Melbourne
Item was picked up from sender on the 15th December in Melbourne
That is were the tracking stayed until the 4th January when it was onboard for delivery in Adelaide, was supposed to be here by the 23rd December2021, actually delivered 4th January 2022.
Left 2 parcel enquiries, got 1 standard response "Our team are currently working on your ticket and have provided an update. If you wish to add any additional comments, or want clarification on the update, simply reply to this email." Not real...

The worst, most incompetent, slowest, useless couriers ever.

Incredibly slow delivery times. It’s not unusual to take 10 days to get a parcel from their depot in Sydney to Newcastle.

Driver skipped delivery of my parcel because I wasn’t home, but my security cams prove he didn’t even drive past my house, and I was home all day. He delivered it the next day, but not the 2 parcels he had onboard for delivery that day! The idiot delivered those the next day also, even though the depot told me that they would be delivered on that day.

They us...

2 weeks melbourne adelaide had to pick up parcel because you would not deliver worst company out drivers can not do their job will not use again drivers also lie

It took them more than 4 weeks to deliver an item to me from Melbourne to Sydney! I emailed them and never got a reply. This must be the worse courier company. Avoid it.

I had a lot of deliveries to my address during past several years and I never had any issues with any courier company except these guys.
This time, however, they have outdone themselves. It took them exactly one month to deliver a standard small package from Melbourne to Sydney (some 25 days after ETA). Had I known, I would have happily paid more for alternative courier company.
During this same time I had similar size packages arriving from regional China quicker than this so I don't think their usual "delays due to COVID" excuses are valid.
This company is extremely unreliable and I would avoid them at all costs.

It should not take three weeks to get something delivery from Sydney west Sydney Penrith area . Absolute joke . Fastway carriers directors should be sacked immediately . Just like our premier she could resign

I've had dealings in the past with this company. via ebay sellers sending parcels through these guys and oh man. i got nothing good to say about these guys.
where everyone else take 2-5 business days these guys would take 2-3 weeks to deliver something basic.
The worst thing is aramex/fastway don't even care to improve man. it makes me wonder how these guys are even surviving the industry.
If you want fast and reliable service this is not the courier company you choose.

I have had quiet a few parcels sent and received over last few years, the complaints are not unfounded. Being a fair sort of guy, laid back and rather accepting, COVID HAS created a culture of online shopping boom. However it has been very hit or miss with Fastway/ Aramex, more miss than hit. It's a sad thing when you can say Australia Post has better delivery times and consistent tracking. I'm not saying not to use them, but just accept that if they estimate 3-5 working day expect 5-6.