Delivery gone wrong again
There are two of the same numbers in my street both diffrent streets but either way my neighbours on the nxt street same number they deliver mine to her and hers to mine all th time
They delivered my parcel to the wrong house
The delivery time was pretty good, but they delivered it to the wrong house. My house is pretty hard to spot from the street but this has never happened before.
My parcel was jammed into my locked mailbox and anyone could have taken it The courier obviously couldn’t be bothered delivering it to my unit so I’m very disappointed with the service
Its late but it did arrive
I have to say now that Aramex formally Fastway are usually late in their delivery but my delivery courier in my area of Leda can only deliver what they send him If its not there on time he cannot physically deliver a parcel to me
This time round it was late by nearly 3 weeks which would not be so bad if the tracking service reported this but my parcel went from "it has not been scanned into our network" in other words we dot have it to its on board for delivery 3 weeks later
Something is not right with them it went from no record to delivery t...
Same poor service
The staff at the Launceston depot were unable to tell me where my package was.It was over a week late. It did finally arrive at my local P.O after I had paid for courier service. Changing the business name from Fastway to Aramax may, as the saying goes, fool some of the people some of the time, BUT.............
Waiting and waiting and waiting
I live in Newcastle NSW. I ordered something from Catch market place. A few days later, i was informed that the item had been picked up by a fastway courier.
Two weeks later......it still hasnt left Melbourne! I sent an email inquiry. I received an automated response.
Ive emailed again and still have no idea where my parcel is.
UPDATE! finally has arrived.
A waste of time.
Finally got the parcel after being lost for 3 weeks. It took a long time for the company to initially reply to my emails. I hope they can do better when they become ARAMEX.
Useless, needs improvement
Had a package sent with an estimated delivery date of 22/11/2019.
On the tracking screen it showed that there was a 'delay' with the shipment, I didnt think much of it.
The delivery date passed, and the courier driver for my area had a timetable that said he did not deliver on weekends and public holidays. Delivery was attempted on saturday. No attempt to even knock on my door.
This is understandable, I've missed packages before, no drama. I moved on with my life.
Followed their re-delivery process and assumed it would be delivered the next d...
Good if you live near airport
Fastway got their hub near the airport, dropping package around this area pretty good. However, one I move to a apartment in the city. The driver lazy enough to put into the system that i arent at home. I need to call customer services and wait for more than 3 days until they put the priority stamp into the package and the driver finally ring my bell.
If you are a buyer of things on eBay you'll often see "FAST 'N FREE" as a means of "postage" in the item description. I recently purchased something on eBay and the delivery was certainly nice and quick, but as I was not home a collection card was left in my letterbox. Except instead of being left at my local Post Office JUST AROUND THE CORNER, the item was taken to a milk bar quite some distance away and in another suburb altogether (Balaclava). How very, very stupid!! I am elderly and don't drive, the place was not at all easy to get to b...y public transport, which meant I had to get a cab there and back to collect the damn thing. Which of course added $20 to the overall cost! NOT HAPPY. I'll be sure to avoid buying from Sellers who use this method of postage in the future since I don't want this to happen again.
Very rude driver
I had a package delivered today by FastWay. The driver was ringing on my door, and when I did not arrive immediately to the door (I was at the back of the house) he kept ringing the bell.
He asked me to sign for the package, but instead of giving it to me, he just dropped it on the floor.
When I asked him to hand it to me (it was not a large, heavy box) he was very rude and just flung it to me.
Fastway LOL more like Delayway
Second time this week I have had a delayed delivery. I wish eBay sellers would not use this company. Painful. Only getting two stars because they replied to my enquiry.
there are other courier company’s out there...shop around.
Package was due to be delivered on Monday (over two weeks ago) and I’ve tried to get it left at my address more than once. They encourage you to contact your ‘local courier/driver’, but they never answer and never returned my call. Each time I called the head office number I was given a different story. I’m yet to receive a response to my complaint. I’m still yet to receive my package. There are countless negative experiences left by customers about this company on numerous websites.
Update: after submitting the review I was contacted by Fastw...ay and after an additional week my package has finally been delivered, thanks to the Fastway representative that acted as a mediator between me and the depot/‘local courier’. I’m glad that it has been resolved, but it should not have taken weeks to deliver a package. This company has a serious image issue, I really would encourage them to look at the core issues because changing their name (as they are planning to do) isn’t going to make the past go away.
Perfect if you want a piece of paper couriered to your letterbox
I made an effort to stay home on the delivery day, as I had chosen a courier so that it would be delivered to my door. I received an email on the afternoon of delivery to say they were "sorry to have missed you". No effort was made to ring my doorbell or phone. The net result was that I had to pick my parcel up at a place far further away than the post office.
Questions & Answers
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
It is nearly coming to a week now and was told it would be delivered this weekend which is sadly not the case. I ordered a small small package and it came only two days after the estimated delivery date, so Im hoping my package will come sometime this coming week!
I am aware that the business is having big delays and was just wondering how long did it take for them to deliver domestically (NSW) to your doorstep, just want to gain an estimate for when my package will arrive, if it does! Could it also be better to pick it up personally even though it is 40 mins away and especially during COVID 5km restrictions? I anyone has picked it up personally let me know, would like hear what you went through.
Any answers will be appreciated!
Get an answer from our members and Fastway representatives
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