I left instructions to place a food product in a plastic box and it was ignored
I expect instructions to leave in a safe place to be followed. I go to the trouble to leave a weather proof box on my porch for perishables. The courier can't be bothered and leaves the product where it can be damaged by water and dirt can get to it. Really really annoyed - I feel like throwing the product in the bin and cancelling my order with the vendor
Slow and their tracking has not enough info to tell you where exactly the package is and even their staff could not tell me where it was but it did turn up ok.
I must admit part of the problem was the way i booked the service but Fastway did respond and correct the problem....delivery was only late a couple of days....would use them again.....
Parcel delivered but the customer service is below par
My parcel shipped from Sydney and I received notification from Groupon that item has dispatched with a tracking number using Fastway. In the next two days, I had no further notification and logged into Fastway portal; the information stated Package was running late due to extra traffic. I can understand that there are situations when things get behind schedule, but if I don't log in to your portal and search information, then there is no clue for me what happened to my parcel. On the day of delivery no upfront information, the delivery boy turn...s up in the afternoon and delivers the Package, luckily I was home. I got my parcel, but now most of the delivery services keep the customer up to date with information.SMS or email with the status update is a norm, and this rating is for uncertainty in the timing of delivery. The Package was in good condition and delivered in 4 days from Sydney to Melbourne with which I am happy.
Late, but no issues. Driver GPS tracking is cool
It took 3 weeks to get a small package from Sydney to Perth. Tracking during transit was suspect at best, no details at all, and it really made no sense. It arrived a week later than they said it would, but at least they apologized via Email saying it was going to be a few days late. However, unlike many of the reviews here, it did arrive on the day they said it was out for delivery. Got an email in the morning saying it was coming, turned up in a few hours. I was actually quite impressed with the delivery - I was able to find the live GPS trac...ked location of the driver through Fastways tracking website. It was just like watching my uber. Interesting how they work, as the delivery came from someone not in uniform and just in their own personal Toyota Camry, and I could see he was using a phone app to make the delivery. The back seat was full of a pile of packages. He dug through it until he found mine. It literally looked/felt just like an uber eats delivery or something. Fastway is clearly a budget shipping option, would not recommend, but if you find yourself having to receive a package from them, it seems like the trick is to make 100% certain you are home and watching for the driver using the GPS system they have, or just be willing to go to the depot to pick up the package.
Quick delivery, but dropped off at wrong parcel point
Fastway delivered the package within three business days, which was pretty good considering it was interstate. Unfortunately I wasn't home so they left a calling card.
When I looked up which parcel point I needed to go to to pick up my package, I discovered they had delivered it to an inconvenient location.
The location was a 20 minute drive away from my house, and probably double the time if I had needed to rely on public transport. There are at least 5 parcel points that would have been more convenient for me.
Fragile package received in good condition.
Had it been dropped off at a better location I would give 5 stars.
Late but got it.
Even though it took over half a month for something to come from Queenesland to Perth, plus it came nearly a week late. I had it sent to a parcel delivery point and picked it up no worries.
I ordered a sofa cover on ebay and was a bit concerned after reading the reviews. My parcel arrived early so I was very happy with that however the main office is a call center and they gave me the wrong information. Ring your local depot
After a few bad experiences with Fastway, i dreaded the outcome when i discovered that an item i ordered on Ebay was being delivered by Fastway. Well, surprise, surprise...the item arrived at their depot on time. I still had to collect it though. I live four km from my towns CBD, and all other couriers deliver to my door. Woolworths and Red Rooster will deliver, so why not Fastway?
Edit to prior post....
It would seem someone has tried to get this company back on track
It took over 2 weeks for them to admit item, my modem was lost.
Only after I had rung several times and completed crap online inquires to find parcel did they even start looking into its disappearance.
As there was no response to online inquiry I had no idea what was going on.
If the second modem turns up it will be a miracle so be vigilant... If you see your online tracking stay the same. Get onto it asap.
Online tracking now working just a had good result
Very Slow, lack of updates and tracking information
It took over 3 weeks for me to get a parcel from Vic to Perth. That's quite a long time. It made me feel anxious and worried. But eventually got a update saying onboard for delivery and driver knocked and made sure I got it so will give 3 stars for a good driver that did a good job. Not happy with how long it took though.
Questions & Answers
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
It is nearly coming to a week now and was told it would be delivered this weekend which is sadly not the case. I ordered a small small package and it came only two days after the estimated delivery date, so Im hoping my package will come sometime this coming week!
I am aware that the business is having big delays and was just wondering how long did it take for them to deliver domestically (NSW) to your doorstep, just want to gain an estimate for when my package will arrive, if it does! Could it also be better to pick it up personally even though it is 40 mins away and especially during COVID 5km restrictions? I anyone has picked it up personally let me know, would like hear what you went through.
Any answers will be appreciated!
Get an answer from our members and Fastway representatives
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