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Sellers on EBay seem to use Fastaway(Aramax) in many instances. Cheap and nasty.
Not once has a parcel been delivered in any imagination of reasonable time, even allowing for COVID.
The endless frustration that this company has caused, delivery after delivery, cannot be measured.
From now on, I will check who the seller is using for transport. If they say "Fastaway", I will simply tell them, no thanks, provide an alternative, or I buy elsewhere.
37 DAYS BRISBANE TO PERTH!
The title says it all 37 days to get an item from Brisbane to Perth! Item was picked up by them 30/11/21 delivered 5/1/22 that is appalling service! I contacted them and they said they would “prioritise” my delivery! While waiting for this delivery, I ordered two four litre tins of specialty paint for the roof of my fifth wheeler caravan on 16th December from America that was delivered on Jan 5th.
Pathetic customer service
Ordered a desk (2 boxes) and Fast delivered one box and left the other in Melbourne. Numerous phone calls and it was finally found and delivered to the local depot but I had to continue to call them to finally deliver the goods. They win the prise for the worst delivery company I have ever experienced.
Do not deserve even 1 star
Item was posted on the 14th December from Melbourne
Item was picked up from sender on the 15th December in Melbourne
That is were the tracking stayed until the 4th January when it was onboard for delivery in Adelaide, was supposed to be here by the 23rd December2021, actually delivered 4th January 2022.
Left 2 parcel enquiries, got 1 standard response "Our team are currently working on your ticket and have provided an update. If you wish to add any additional comments, or want clarification on the update, simply reply to this email." Not real...
Not even worthy of 1 star.
The worst, most incompetent, slowest, useless couriers ever.
Incredibly slow delivery times. It’s not unusual to take 10 days to get a parcel from their depot in Sydney to Newcastle.
Driver skipped delivery of my parcel because I wasn’t home, but my security cams prove he didn’t even drive past my house, and I was home all day. He delivered it the next day, but not the 2 parcels he had onboard for delivery that day! The idiot delivered those the next day also, even though the depot told me that they would be delivered on that day.
They us...ed to be great. I used them every day for work, now you couldn’t pay me to use them, and I’m not using sellers who use them as couriers because I would be able to ride my bike and pick the parcels up than using the Fastway network.
should be out of business
Unfortunately Amazon uses them. Their notifications system is nonsense - "unable to deliver: more information required". They have every scrap of information required to deliver. They use a remote call centre in the Philippines with contractors using poor quality VOIP connections. Then got an email message that they had delivered but I still couldn't find package anywhere. Phoned the Philippines again.... they eventually gave me a number for the driver. When I called, no answer so I left a message. When he finally got back he said "This is 'na...me' ....errr....'another name'.... oh, are you looking for the courier?" I asked where the package was he said " I put it in a garage" (the block has ten garages) "I asked why he didn't walk up two stairs and deliver it to me door, he said " I didn't want to , it was raining" ????????? Aramex/Fastway clearly do care about their appalling reputation... so I will deal with the companies that do. I will refuse to purchase any product that is delivered by Aramex/Fastway
Item arrived overnight - way ahead of expectations
I was worried about getting an urgent delivery based on the reviews here, but my item arrived within about 30 hours from ordering an item from woollongong to sydney. excellent!
Absolutely useless freight handler. Two weeks to deliver a small package from Wollongong to Melbourne!
Ordered a spare part (the size of two matchboxes) from a Corrmial NSW warehouse to be delivered to Melbourne suburban address. The warehouse uses Fastway (now aramex) as their courier. The package was picked up from Corrmial on October 6th, and registered as being at the Wollongong regional aramex hub the same day. Even at that stage their vague delivery estimate was 14-19 October. In the end it arrived very late in the day on the 20th of October. Two weeks to get a small parcel from NSW to Melb!
2 weeks melbourne adelaide had to pick up parcel because you would not deliver worst company out drivers can not do their job will not use again drivers also lie
Left a parcel on top of my plants instead of on the table right next to them????
Fastway delivered a parcel on my ground floor balcony by reaching over and dropping it on top of my pot plants, crushing the plants. There was an empty pot right next to that one they could have left it in, or there's a table on the other side as well! God knows why they decided to leave it there and damage my plants totally unnecessarily
Had an ebay parcel delivered. Saw courier walk past window. He did not ring doorbell just left parcel on doorstep. I realise they are busy but they should at least ring the doorbell and see if someone answers before leaving parcel. Too many parcels stolen nowadays.
Very Bad Service and Communications
It took them more than 4 weeks to deliver an item to me from Melbourne to Sydney! I emailed them and never got a reply. This must be the worse courier company. Avoid it.
Exceptionally quick delivery this time around
I was really surprised when my item was delivered in less than 24 hours (from Alexandria to Harrington Park in NSW in the Age of Coronavirus). I left a 1 and 2 - star reviews for them before, so I decided to post a 5-star review this time to be fair. It looks like they are trying to address their problems. Or I was just lucky this time. Who knows. BTW, the item was delivered by a conventional car and not by a delivery van.
My products always arrive on time and always never damaged. Great service.i would highly recommend Fastway couriers. Always deliver with a smile and a hello. Packages always arrive on time.
If you need something in a hurry, this is NOT the service you want to use
I had a lot of deliveries to my address during past several years and I never had any issues with any courier company except these guys.
This time, however, they have outdone themselves. It took them exactly one month to deliver a standard small package from Melbourne to Sydney (some 25 days after ETA). Had I known, I would have happily paid more for alternative courier company.
During this same time I had similar size packages arriving from regional China quicker than this so I don't think their usual "delays due to COVID" excuses are valid.
This company is extremely unreliable and I would avoid them at all costs.
Questions & Answers
After receiving everything from Australia Post, everything sent via fastway is delayed or not even sent out yet...
fastway is unreliable, slow and don't answer your questions, stick with Auspost
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Get an answer from our members and Fastway representatives
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