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Fastway

Fastway

1.2 from 8,080 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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Doccortex
DoccortexSydney, NSW
  • 6 reviews
  • 14 likes

Deplorable Service

published

Sellers on EBay seem to use Fastaway(Aramax) in many instances. Cheap and nasty.

Not once has a parcel been delivered in any imagination of reasonable time, even allowing for COVID.

The endless frustration that this company has caused, delivery after delivery, cannot be measured.

From now on, I will check who the seller is using for transport. If they say "Fastaway", I will simply tell them, no thanks, provide an alternative, or I buy elsewhere.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Delivery Arrived in Good ConditionYes
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Steve777
Steve777
  • 4 reviews
  • 3 likes

37 DAYS BRISBANE TO PERTH!

published

The title says it all 37 days to get an item from Brisbane to Perth! Item was picked up by them 30/11/21 delivered 5/1/22 that is appalling service! I contacted them and they said they would “prioritise” my delivery! While waiting for this delivery, I ordered two four litre tins of specialty paint for the roof of my fifth wheeler caravan on 16th December from America that was delivered on Jan 5th.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Pathetic customer service

published

Ordered a desk (2 boxes) and Fast delivered one box and left the other in Melbourne. Numerous phone calls and it was finally found and delivered to the local depot but I had to continue to call them to finally deliver the goods. They win the prise for the worst delivery company I have ever experienced.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Wonder Heffer
Wonder Heffer
  • 2 reviews

Do not deserve even 1 star

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Julian Mazur
Julian MazurHunter Region, NSW
  • 3 reviews

Not even worthy of 1 star.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Robert, Sydney , Austral
Robert, Sydney , AustralSouth East Queensland, QLD

should be out of business

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Not happy Jan
Not happy Jan
  • 2 reviews

Item arrived overnight - way ahead of expectations

published

I was worried about getting an urgent delivery based on the reviews here, but my item arrived within about 30 hours from ordering an item from woollongong to sydney. excellent!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Pete B.
Pete B.
  • 3 reviews
  • 1 like
  • Verified

Absolutely useless freight handler. Two weeks to deliver a small package from Wollongong to Melbourne!

published

Ordered a spare part (the size of two matchboxes) from a Corrmial NSW warehouse to be delivered to Melbourne suburban address. The warehouse uses Fastway (now aramex) as their courier. The package was picked up from Corrmial on October 6th, and registered as being at the Wollongong regional aramex hub the same day. Even at that stage their vague delivery estimate was 14-19 October. In the end it arrived very late in the day on the 20th of October. Two weeks to get a small parcel from NSW to Melb!

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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lyn
lynMetropolitan Adelaide, SA

disgusting

published

2 weeks melbourne adelaide had to pick up parcel because you would not deliver worst company out drivers can not do their job will not use again drivers also lie

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Gen
GenGreater Melbourne (Metropolitan), VIC

Left a parcel on top of my plants instead of on the table right next to them????

published

Fastway delivered a parcel on my ground floor balcony by reaching over and dropping it on top of my pot plants, crushing the plants. There was an empty pot right next to that one they could have left it in, or there's a table on the other side as well! God knows why they decided to leave it there and damage my plants totally unnecessarily

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Sylvia
SylviaSouthwest, VIC
  • 8 reviews
  • 5 likes

Delivery

published

Had an ebay parcel delivered. Saw courier walk past window. He did not ring doorbell just left parcel on doorstep. I realise they are busy but they should at least ring the doorbell and see if someone answers before leaving parcel. Too many parcels stolen nowadays.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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David M.
David M.
  • 2 reviews
  • 2 likes

Very Bad Service and Communications

published

It took them more than 4 weeks to deliver an item to me from Melbourne to Sydney! I emailed them and never got a reply. This must be the worse courier company. Avoid it.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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serggusak
serggusakSydney, NSW
  • 9 reviews
  • 3 likes

Exceptionally quick delivery this time around

published

I was really surprised when my item was delivered in less than 24 hours (from Alexandria to Harrington Park in NSW in the Age of Coronavirus). I left a 1 and 2 - star reviews for them before, so I decided to post a 5-star review this time to be fair. It looks like they are trying to address their problems. Or I was just lucky this time. Who knows. BTW, the item was delivered by a conventional car and not by a delivery van.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Malice
MalicePerth, WA

Great service

published

My products always arrive on time and always never damaged. Great service.i would highly recommend Fastway couriers. Always deliver with a smile and a hello. Packages always arrive on time.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Similar opinion? Write a review on ProductReview.com.au!
Dan
DanSydney, NSW
  • 2 reviews
  • 1 like

If you need something in a hurry, this is NOT the service you want to use

published

I had a lot of deliveries to my address during past several years and I never had any issues with any courier company except these guys.
This time, however, they have outdone themselves. It took them exactly one month to deliver a standard small package from Melbourne to Sydney (some 25 days after ETA). Had I known, I would have happily paid more for alternative courier company.
During this same time I had similar size packages arriving from regional China quicker than this so I don't think their usual "delays due to COVID" excuses are valid.
This company is extremely unreliable and I would avoid them at all costs.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Questions & Answers

SallynCraig
SallynCraigasked

After receiving everything from Australia Post, everything sent via fastway is delayed or not even sent out yet...

fastway is unreliable, slow and don't answer your questions, stick with Auspost

No answers
Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
Nadia L.
Nadia L.asked

Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?

No answers
See all Fastway questions

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