Reviewer Photos & Videos
Item arrived overnight - way ahead of expectations
I was worried about getting an urgent delivery based on the reviews here, but my item arrived within about 30 hours from ordering an item from woollongong to sydney. excellent!
Exceptionally quick delivery this time around
I was really surprised when my item was delivered in less than 24 hours (from Alexandria to Harrington Park in NSW in the Age of Coronavirus). I left a 1 and 2 - star reviews for them before, so I decided to post a 5-star review this time to be fair. It looks like they are trying to address their problems. Or I was just lucky this time. Who knows. BTW, the item was delivered by a conventional car and not by a delivery van.
My products always arrive on time and always never damaged. Great service.i would highly recommend Fastway couriers. Always deliver with a smile and a hello. Packages always arrive on time.
My large parcel arrived today. Package placed in a safe place and in tact.
Once the order had been processed I received tracking information from Aramex/Fastaway and could follow the journey of the package from Wollongong NSWs to Victoria. With the NSWs state lockdown I expected all this to take much longer but within a week it was delivered to the door with zero contact due to covid restrictions in Melbourne. I was notified in the morning that the package was going to be delivered during the day as well. It came around mid day. Couldn't be happier
Delivery gone wrong again
There are two of the same numbers in my street both diffrent streets but either way my neighbours on the nxt street same number they deliver mine to her and hers to mine all th time
Fast delivery, no problems
My guitar amplifier arrived to northern New South Wales from Tasmania in ten days in the midst of the Covid lockdowns. Wonder if the good deliveries get reviews much? Perfect conditions. Thanks
Fast delivery times
I do a lot of online shopping and will always pick Fastway/Aramex as my courier if I get the option. Much faster than Australia post (2 day delivery with a non express item). I always request to leave in a safe place and they always do so. It’s very well hidden from street view but easily viewable from my front door. Australia post have a bad habit of just leaving the items easily viewable to the street and I’ve had parcels stolen before. 10/10 to the driver who does the Pimpama QLD run.
Fast way are the best couriers I’ve ever experienced,delivery is the fastest I’ve ever experienced,super friendly,goods always delivered in great condition,would recommend to anyone,fantastic service! Wouldn’t use any other couriers
Great service and quick delivery
Ordered products on a public holiday and they were delivered to my door in 2 working days in perfect condition. This is not a one off but normal for this company from my longtime experience.
They delivered my parcel to the wrong house
The delivery time was pretty good, but they delivered it to the wrong house. My house is pretty hard to spot from the street but this has never happened before.
Great Freight Provider for Business
Usually you only review a carrier if you have to whinge about a slow delivery or other delivery issue.
This happens with all couriers sometimes, but much much less than others.
We use TOLL (freaking terrible, the worst), Allied Express (no comment), looked into Couriers Please (they didn't respond to my email to start an account) and Fastway.
We rarely get customers complaining of delivery issues, very very rarely get a lost item and the drivers are reliable when picking up.
We are located in Marcoola and Jen is great.
Colour me absolutely surprised I kid you not
I had 1 issue with them years ago, they lied for 2 weeks held my package, refused to allow me to pick it up and yeah it wasn’t good.
Moving on to several years later, I forgot to leave a comment saying to send with Auspost, when I saw the Fastway email I died on the inside. I immediately got in contact with the sending company and was helped out to the point that I felt somewhat less stressed by the whole thing.
They had told them I’d come pick it up, that never happened, in fact colour me surprised AF they don’t deliver to my location and ...yet they put in the effort to deliver it to me WOW you know. So I’m in the Canberra area, someone said the Canberra depot is “good” now, that I can agree with after what I’ve witnessed. I feel for all these people who had really bad experiences, but I am so thankful that mine was actually good this time. I hope you all have better experiences in the future. Edit 1 for now, if any future deliveries happen I’ll edit those in as well. Now I don’t quiet remember who sent me something via Fastway oh wait no it came back to me Ziwi Peak samples. I forgot about these quiet frankly, when a random Fastway email popped up.
I left instructions to place a food product in a plastic box and it was ignored
I expect instructions to leave in a safe place to be followed. I go to the trouble to leave a weather proof box on my porch for perishables. The courier can't be bothered and leaves the product where it can be damaged by water and dirt can get to it. Really really annoyed - I feel like throwing the product in the bin and cancelling my order with the vendor
Consistently Great Service
These guys are fantastic. 3 individual Amazon Prime Orders each received 6 days early. They are consistently always the Best Courier Service in Australia - except, it seems, if you are a Karen.
Credit where Credit is due
I have seen ALOT of bad reviews for this company and that is the reason I am leaving a review, my order from ebay turned up 5 days before the expected delivery date pretty impressive if you ask me, thanks Fastways and merry Christmas.
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
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