Slow and their tracking has not enough info to tell you where exactly the package is and even their staff could not tell me where it was but it did turn up ok.
I must admit part of the problem was the way i booked the service but Fastway did respond and correct the problem....delivery was only late a couple of days....would use them again.....
Parcel delivered but the customer service is below par
My parcel shipped from Sydney and I received notification from Groupon that item has dispatched with a tracking number using Fastway. In the next two days, I had no further notification and logged into Fastway portal; the information stated Package was running late due to extra traffic. I can understand that there are situations when things get behind schedule, but if I don't log in to your portal and search information, then there is no clue for me what happened to my parcel. On the day of delivery no upfront information, the delivery boy turn...s up in the afternoon and delivers the Package, luckily I was home. I got my parcel, but now most of the delivery services keep the customer up to date with information.SMS or email with the status update is a norm, and this rating is for uncertainty in the timing of delivery. The Package was in good condition and delivered in 4 days from Sydney to Melbourne with which I am happy.
Late, but no issues. Driver GPS tracking is cool
It took 3 weeks to get a small package from Sydney to Perth. Tracking during transit was suspect at best, no details at all, and it really made no sense. It arrived a week later than they said it would, but at least they apologized via Email saying it was going to be a few days late. However, unlike many of the reviews here, it did arrive on the day they said it was out for delivery. Got an email in the morning saying it was coming, turned up in a few hours. I was actually quite impressed with the delivery - I was able to find the live GPS trac...ked location of the driver through Fastways tracking website. It was just like watching my uber. Interesting how they work, as the delivery came from someone not in uniform and just in their own personal Toyota Camry, and I could see he was using a phone app to make the delivery. The back seat was full of a pile of packages. He dug through it until he found mine. It literally looked/felt just like an uber eats delivery or something. Fastway is clearly a budget shipping option, would not recommend, but if you find yourself having to receive a package from them, it seems like the trick is to make 100% certain you are home and watching for the driver using the GPS system they have, or just be willing to go to the depot to pick up the package.
Find out how Fastway compares to other Couriers
Know better, choose better.
last time a week late, this time a day early. totally happy. thanks. hopefully this is a total turn around. will use them again. again thank you very much.
September 24th 2019 Update: dates are important.
whats with the perth depot. ordered few times lately and been 1 day early. this time 4 days late and counting. most times when you order something you plan it to arrive in a time frame so you can use your item. arrived at perth last week. the customer likes there item on time or close......not hard.......so many neg comments. dates are very important.
finally came nicely spoken delivery driver called as no-one was home.
Late but got it.
Even though it took over half a month for something to come from Queenesland to Perth, plus it came nearly a week late. I had it sent to a parcel delivery point and picked it up no worries.
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
Can you want to track and trace your parcel live on the official site?
Get an answer from our members and Fastway representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.