Great Freight Provider for Business
Usually you only review a carrier if you have to whinge about a slow delivery or other delivery issue.
This happens with all couriers sometimes, but much much less than others.
We use TOLL (freaking terrible, the worst), Allied Express (no comment), looked into Couriers Please (they didn't respond to my email to start an account) and Fastway.
We rarely get customers complaining of delivery issues, very very rarely get a lost item and the drivers are reliable when picking up.
We are located in Marcoola and Jen is great.
Colour me absolutely surprised I kid you not
I had 1 issue with them years ago, they lied for 2 weeks held my package, refused to allow me to pick it up and yeah it wasn’t good.
Moving on to several years later, I forgot to leave a comment saying to send with Auspost, when I saw the Fastway email I died on the inside. I immediately got in contact with the sending company and was helped out to the point that I felt somewhat less stressed by the whole thing.
They had told them I’d come pick it up, that never happened, in fact colour me surprised AF they don’t deliver to my location and ...yet they put in the effort to deliver it to me WOW you know. So I’m in the Canberra area, someone said the Canberra depot is “good” now, that I can agree with after what I’ve witnessed. I feel for all these people who had really bad experiences, but I am so thankful that mine was actually good this time. I hope you all have better experiences in the future. Edit 1 for now, if any future deliveries happen I’ll edit those in as well. Now I don’t quiet remember who sent me something via Fastway oh wait no it came back to me Ziwi Peak samples. I forgot about these quiet frankly, when a random Fastway email popped up.
I left instructions to place a food product in a plastic box and it was ignored
I expect instructions to leave in a safe place to be followed. I go to the trouble to leave a weather proof box on my porch for perishables. The courier can't be bothered and leaves the product where it can be damaged by water and dirt can get to it. Really really annoyed - I feel like throwing the product in the bin and cancelling my order with the vendor
my positive experience
I have a flight out of Australia in a few days, so ordered priority shipping from amazon. when i saw it was fastway, i came on here to check them out and got really worried haha. but the package arrived on the morning of the expected delivery date! I know many ppl have bad experiences, but I figured I'd share a good one to give the other worriers out there some hope!
Good Co, prompt Delivery
I ordered Fastway Road delivery co through Interparcel Co as it was cheaper and i have a Doubt that delivery of my item will be done promptly.
Surprisingly Fastway Courier pick on time and status of delivery was updated all the time. Delivery was done quickly. So i am Happy and will use Fastway road Co again
Thanks for doing good Job
Good service, quick respond!
I send more parcel with Fastway now than before, I find it is very easy to communicate with them, they help to solve problem with delivery straight away. Their rates are also cheaper now.
Excellent service! Went above and beyond
I’m pretty surprised with all the negative reviews! I must’ve happened to get a great driver by luck then because I got great service!
Our doorbell in our apartment building is broken for over two weeks so parcels have been returned to sender/cancelled or gone to post office but the courier from Fastway actually rang me to come outside when he noticed it was broken. I wasn’t dressed properly so I took a few moments to put on something and he waited patiently. I was worried he would’ve just left. Anyway I was very happy with his service and wish the other deliver drivers (cough ANC cough) could’ve done the same.
I’m in shock...
I have given 3 stars cause I think I’m in actual shock. My first parcel I should’ve received from this lot is god knows where so when I found out what I ordered recently was being delivered by this company to say I had no hope would be a massive understatement. Today my parcel arrived! Granted their customer service is nonexistent...I’m still waiting for a reply...but the fact I actually received it has blown my mind. Tragic though that receiving what I ordered should startle me so much.
Reliable delivery service
Fastway/Aramex delivers to my rural area in Glenthorne NSW & communication is great. I haven't missed anything. It makes such a difference when you know your packages arrive safely. Thank you Lydia
I must admit, I was a little worried after reading all the negative reviews on the site, however good thing I accept nothing, believe nobody, and check everything.
I missed the first delivery, rang the next day, was told to fill out a form online (which I did) then I received my package in 2 days
I must say that I’m happy with the service I have received
I had a fine experience
I am aware of the amount of bad reviews for Fastway so I was wary on whether my product is going to arrive. My own experience was delightful as my product arrived the next day it saids it was picked up and the tracking portal was easy to use. I live in Melbourne, my driver was polite, wore a mask and maintained social distancing while he passed the parcel to me. Reading the response from the company to each complaint, it seems that they are actively trying to improve on their business. When you think about it, people who had a smooth service probably didn't bother coming on to write a good review. Every business deserves a second chance, I hope fastway continue to invest on their customers service.
Another positive feedback for Fastway
Last month I had a package delivered by Fastway from Qld to Mel and delivery just took a week to get here. I thought it was just pure luck. But this month I had another package delivered by Fastway and it arrived in just a few days. I think their service is slowly improving. I hope it will be like this for the rest of Australia.
No issues here
my package arrived on time and undamaged from Tasmania to the mainland.
Tracking was useless however.
Id use them again.
All good and a happy customer.
Mine came through Geelong and rhete were no issyes
Good in my experience
My parcel just arrived, no damage and works perfectly. They also waited a bit for my partner to answer the door.
I received my order on day 16 when I had an expected delivery time of 8 to 15 days. (Not a big deal)
As for tracking it was updated 3 times (once every 3 or so days). When it updated that my parcel was with the courier it arrived on the same day.
This is perfect and I can’t live without it
I was pleased with the delivery from Fastway because I read the review on Fastway and most people said horrible things about Fastway that it’s bad and doesn’t bring it on time so I was worried about my delivery. I purchased my item on the 7th of July and a week later they brang it on time and my item was in good condition. So thanks again of Fastway :)
Questions & Answers
Where is my parcel, it is on board, out for delivery from 4 days
Guys receive a email from fast way I'm expecting a package, I saw the shipping information and its half right what do I do ?
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