Fastway

They are not picking up parcels for WEEKS in my suburb and nearby suburbs, what a waste of time. I send parcels via sendle and that's a shame I can't choose which courier I use. If I can choose, I would never use Fastway. Why this kind of company still exist in Australia???

We ship a regular number of parcels out of Central West NSW, have used Fastway / Aramex for a few years. Since the changeover to Aramex the service has slowed to a point now, we have parcels in the system that can't be accurately found or even delivery date estimated. Just "7 - 10 days" which extends and extends. We always advise our customers that their orders are being shipped by Aramex and have recently being getting comments from customers that they would not have ordered from us if they knew we used Aramex. Not getting any response fro...

We use a platform that gets bulk discounting from many courier providers for our mail order business, one of the couriers is Fastways and they are always the worst in having parcels collected, we have now waited up to 10 days for a collection and we have now had to re-book with another courier. Unfortunately the platform we use and their staff have tried their best to help with the collection but with no results. Think twice when using Fastways Couriers, they are only good if you take the parcels to the depot yourself then you get great office staff service. This certainly is not the first time we have had this problem with them. From the look of the reviews here the service is bad with deliveries too.

*****Stay away from this courier company... Not even worth naming a courier company.. If you don't want your parcels to be lost in transit or damaged then might as well look for another courier.*****

Package was not picked up on agreed time and they tried to blame us for the delay. 20% of the shipments did not arrive to their addresses.... Aramex/Fastway claims that it is still en route which is over 2 weeks now!! What a joke, I would have walked and delivered it myself if I knew it would take over 2 weeks (even Australia Post isn't that bad!)...

Don't bother paying extra for express delivery, they can't back it up. Paid for parcel to be delivered in 2-3days, by day 3 they can't even guarantee it will be delivered on day 4

I have had two bookings in ten days where parcels have taken three working days to be picked up Fastway totally incompetent and of course impossible to actually speak to any living person to inquire as to why
Steer clear of Fastway

Fastway never collects on the scheduled collection date when booked through Sendle. No other couriers have missed a collection date when booked through Sendle. I'm cancelling my Sendle account as a result of the experience with Fastway as I can't afford customers thinking the same of me as I do of Fastway

The item I sent was packaged to the point I really thought it would be almost impossible to damage. It had fragile stickers all over it and arrived wet with holes in the outer cardboard packaging.

Every parcel sent via Fastway has arrived late, up to a couple of weeks late. Took 3 weeks to get from Sydney to Brisbane. Reaching out to the company, they didn't know where the parcels were, claimed they had never even been received.

Rude Driver. Worst off all services i ever had. i will not used them anymore.
Customer service is useless to this company. know your people, why this company still working if your people dont know how to manage customers.

I as a seller, can safely say that I am deeply deeply regret ever using this Fastway joke. Full of lies from their sales who promised me right in my face that they are faster than Auspot and hide the GST charges to set me up. What a joke. It is 3:19AM now and I just had another item not received case from eBay side along with a mad customer.
If you are a customer valued person , NEVER EVER USE THIS COMPANY IN YOUR LIFE.

I place my order and they didn't even bother to pickup the parcel . I been waiting like for last 6 hours but still no show up. not recommended at all.

my Item was not collected for 3 days and no delivery schedule for 3 days after pick it up. even though this is Sydney CBD. they are long time delivery.

i will not use fastway ever again. thought Aust post bad but these guys are worst of all.
they are always late on delivery and never pick up on time.

I booked in a parcel on Thursday, by Tuesday still not collected. I called the depot and was advised they are booking in the collections for our area now. Called again at 1030 to be told it has not been processed yet and they don't know why and then told, now it may not get collected today. This is the first time using this service and will never use it again. Very unreliable.