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Fastway

Fastway

1.2 from 8,129 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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v_williams
v_williamsSydney, NSW
  • 10 reviews
  • 3 likes

Fast? I don’t think so

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
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Rhonda
Rhonda
  • 3 reviews
  • 1 like

After 13 days, still no updates after one week. Where is my parcel? When I type in the tracking number, not valid..

published

NEXAU1004810099YQ Tracking number, not show in tracking app. Why is it not updated after two weeks. Not showing any updates in tracking after one week, very poor service, not recommended.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
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ELS
ELS
  • 2 reviews
  • 2 likes

Hopeless

published

What a hopeless company ! I am waiting on a delivery that was not cheap and since the 18th it’s saying it was picked up but there has been no other update at all ? I would just like to know where it is and that it’s not lost and every time I ask all they tell me is to check the tracking !!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
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Pickelz
PickelzMetropolitan Adelaide, SA
  • 6 reviews
  • 6 likes

Poor information, so-so delivery times, non-existent customer service.

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
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Robert, Sydney , Austral
Robert, Sydney , AustralSouth East Queensland, QLD
  • 2 reviews

should be out of business

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Udi T.
Udi T.
  • 3 reviews
  • 2 likes

Deficient in EVERY way. Horrible 3 times now

published

No address or name of receiver on slip. We have a multi personal business, we didn’t know who the collectables were for. Terrible company with no idea or customer service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
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Pete B.
Pete B.
  • 3 reviews
  • 1 like
  • Verified

Absolutely useless freight handler. Two weeks to deliver a small package from Wollongong to Melbourne!

published

Ordered a spare part (the size of two matchboxes) from a Corrmial NSW warehouse to be delivered to Melbourne suburban address. The warehouse uses Fastway (now aramex) as their courier. The package was picked up from Corrmial on October 6th, and registered as being at the Wollongong regional aramex hub the same day. Even at that stage their vague delivery estimate was 14-19 October. In the end it arrived very late in the day on the 20th of October. Two weeks to get a small parcel from NSW to Melb!

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Charles W.
Charles W.South East Queensland, QLD
  • 5 reviews
  • 2 likes

Long way round

published

Ordered a product from Gold Coast Supplier for delivery to Sunshine Coast. The order is now in Sydney. Has been there for 5 days . There tracking service is very inaccurate

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
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Malcolm H.
Malcolm H.Sydney, NSW

Useless

published

The worst courier service I have ever encountered. Picked up my parcel on 3rd of September after I ordered on the 1st but now it been sitting in Melbourne. They don't reply when you msg them and I will never buy off any company that uses this company. They should be charged for impersonating a courier service.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
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Hayley
HayleyIllawarra, NSW
  • 4 reviews
  • 2 likes

Always late

published

I swear everytime I purchased something off eBay and being delivered by this company it's always going to be late another annoying thing is the tracking is never updated so you never know when it will arrive, I prefer Australia post cause at least I'll be updated if it late..

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
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Shane
Shane
  • 10 reviews
  • 10 likes

Absolutely pathetic

published

Have had my parcel since 24/8/21 and still hasn't arrived 12 days later when your sole purpose of running a business is delivering parcels you should be put our business

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
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smithmule
smithmuleSydney, NSW
  • 3 reviews
  • 3 likes

Avoid unless you need the item to arrive at least two weeks late.

published

Recent name change is most likely because they thought being called slowway couriers by everyone who uses them was bad advertising. Package time in transit is at least 2 weeks at this point for interstate delivery. Packages in Sydney have not moved in 12 days. (Early Sep 21)

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
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darren40
darren40
  • 13 reviews
  • 5 likes

Shop elswhere if they use fastway

published

With everyone now shopping online customers have a good idea of expected delivery times, Australia post great, Sendle the best I have come across. I now ask who is shipping parcel if fastway I shop elsewhere, save yourself alot of aggrivation even if you pay couple dollars more should have changed thier name to unreliable Slowway

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Will
WillSouth East Queensland, QLD
  • 2 reviews

Australia’s worst courier service

published

Tracking info is useless. They are even slower than Auspost. Email request for update ignored. They are the worst and slowest courier service. I will not deal with any business that uses amarex (fastway) from now on

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
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Graham
Graham
  • 8 reviews
  • 6 likes
  • Verified

Lousy courier

published

12 days for item to arrive from the Sydney sortation office. No trackibg updates. Item then dumped insecurely outside front door, the courier did not bother to ring doorbell. Delivery not in line with senders instructions.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Page 1 of 7

Questions & Answers

Kym F.
Kym F.asked

Absolutely NO customer service BUT I managed to gain a VIP number and after 4 calls a nice lady answered the call and was vey helpful after I told them I was to take contact with Amazon USA and AU

a complaint has been made to Amazon seeking NOT to use them as they are bad for any business

the only place for Fastway and the new coat of paint Amarex is the Federal Court of Australia for Prohibited Trades Practices penalties

best advice DO NOT USE THEM and if the company you are purchasing uses them find another seller who uses somebody else

and be careful when agitated asians who deliver come calling at your premises and abuse you which just happened to me today

this asian guy damaged my front gate with his car door , yes a car door and not a designated Fastway vehicle and then stated it was too hot to deliver / blamed the weather and it gets better he tells lies that he actually attempted to deliver and when. he was confronted that he was no where near the property and CCTV never captured him , his story again changed

the better this show is shut down and the executives held accountable for misleading and deceptive conduct and unconscionable conduct in a court of law

No answers
SallynCraig
SallynCraigasked

After receiving everything from Australia Post, everything sent via fastway is delayed or not even sent out yet...

fastway is unreliable, slow and don't answer your questions, stick with Auspost

No answers
Neha R.
Neha R.asked

Where is my parcel, it is on board, out for delivery from 4 days

No answers
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